“My first attempt at buying car insurance on line. CE6 was very quick off the mark with a follow-up call within minutes of an initial trawl of "Compare the Market" prices and specs. Couldn't discuss at length at that moment, but agreed a next day telecon. Her call-back was within minutes of the agreed call-back time. That's important to me. Query-handling was generally very smooth e.g. patient explanation of detailed differences between Protected No-Claims Bonus schemes. Only needed to go on hold once to have something checked. Sum-up - Reliable, Accurate, Efficient, both in process and execution, and with a good outcome in terms of Value for Money product purchased.
One minor quibble - the speech volume/ audibility seemed slightly below par, but this may have been a line problem. It didn't affect the outcome or the understanding of what was being communicated, but listening seemed to require a bit more effort and a lot more concentration than usual.
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“Since setting up my policy I have had extremely great service from this team. Continually professional and polite and a genuinely positive attitude to assist and help!”
“The lady sent to make this assessment was very helpful,polite.and apparently knew her work.The only problem came when she had to enter the loft to assess the damage.Even with some low steps she could not reach to pull down the ladder leading to the loft.I would say this was thefault of the company s for not sending a gentleman to do the necessary.
This causes problems to me since I now have to wait for another to come out to see the damage and if more rain the damage will increase.I trust someone will come soon.
Patricia Diamond”
“Adam was very patient and extremely helpful during the whole process.
The price was good and the fact that I had used One Call before meant that my details were on their system which also helped
Thank You aj1”
“Rang One Call today to change motor insurance to new car. I spoke to Simon Rix who was very helpful and professional. The new Certificate of Motor Insurance was in my email immediately.”
“cl4 - Charmaine helped my change over my car as purchased a new car. She was very helpful and explained everything thoroughly. Very happy with her service.”
“Queried the additional premium quoted for my change of address. Cl4 Charmaine handled my call professionally and promptly.
Very happy with her service.
Neal Rea”
“Justin was brilliant, I had a big problem and previouse contacts were not helpfull but Justine solved everything in about thirty seconds and e-mailed my documents straight away. Top Man. Others could learn a lot from him.”
“sc7 made the whole process very easy and pleasant. I couldn't be happier with the service provided. I have and will recommend to friends and family.
Top Job!”
