“spoke to (KW9) this morning all great quick and easy and prompt with any queries what more can i say, by far the easiest customer service call for years by far,
Thank you”
“Phoned up to inquire about my documents as they had not been e-mailed to me. OF1 answered my call in a very professional manner and sent me my documents during our telephone conversation.”
“Fed up with my old insurers hiking up price every renewal bearing in mind I've never had a claim so decided to try one call direct and found them excellent people to deal with and very helpful, today they made amendments to my policy and a dealt with bloke called nick(ns4) who sorted out details right away, job done and I'm happy as, no more ponciing about like before! Well done that man”
“Just a simple chain of vehicle, but JC1 did it really quickly, and efficiently. Price was good. Excellent service through out. Documents emailed straight away.”
“Just a normal change of vehicle details or so I thought !
After making a mistake with my Online request I phoned to explain and was assisted by Emma (er2) who sorted everything out quickly. She quickly found the problem, advised me what to do so my cover continued.
Once again, thanks for the professional and personal way my mistake was corrected.”
“I HATE dealing with call centres, but my advisor NC4 was so friendly and helpful AND I got a great deal on my insurance over a third cheaper than my quote from my current provider.”
“JP3 was extremely helpful, did not rush me at all,explained and re-explained the policy if I wasn;t sure what was said.took the stress out of buying insurance from a different supplier normally stay with same one each year.”
“Very good service, and to receive a call to check on the policy which will save me considerably in the long run was a bonus. Well done Staff member SC3 !!”
