“Price very good clear answers called back about breakdown cover helpful ST3 Poor about breakdown cover said its free but its not £20 call out plus mileage after 10 ten miles how is that free so upgraded so cost more than expected”
“Moved house part way through my policy (about half a mile from where we lived) they charged me £130 for the privilege. Pay the extra money or if you don't like it you can always cancel your policy I was told. Rip off or what!”
“Buying a new car today I needed to amend an existing policy, C14 - Charmaine was very polite and informative. The new
documents were available immediately, on my laptop. Thank you very much.”
“I had a few issues to sort out but these were done quickly by the colleague JH5 Jamie who was very helpful. Even though I called at a busy period the call was answered quite quickly and not like some companies who keep you waiting for at least half hour.”
“I spoke with Charlotte regarding my new policy and she was extremely helpful and polite. She had a very good understanding of the product and I didn't feel any pressure or obligation when making my purchase. She was able to answer all of my questions fully and she had a sense of humour to boot, which is refreshing in this age of annoying unfeeling telesales robots! Thank you Charlotte for being human.”
“Always very easy to deal with, clear concise answers and instructions. Last time I called them I spoke with Jamie- JH5. I also find One Call ins one of the cheapest in a competitive business.”
“I spoke today with Jamie who was very polite and answered my questions thoroughly. He was helpful and very clear. Please pass on my comments to him. Thank you.”
