“They wrote to me on numerous occasions asking for my proof of no claims, I had sent these documents by email and recorded post 2 weeks before, but they couldn't match up my policy with my documents which caused endless communication on the phone and letter writing. Poor customer service and administration!!!!”
“This is the 3rd year I've renewed my home insurance with One Call & found it this year , the least helpful. Since my renewal last year my credit card had to be replaced so all I wanted to do was give my new card details to One call to enable the renewal to go through. This took me nearly an hour to be finally put through to the correct member of staff to deal with this simple matter, in this case Laura, LH5 who indeed did her best to deal with this matter as quickly & efficiently as she couldafter such a long wait.
Should I have to experience such a slow process In getting in contact with the correct person to deal with such a simple renewal next year I doubt if I will renew through One call again”
“LH5 was extremely helpful in renewing my policy over the telephone and then very patient when I paid using the internet as my phone wasn't working properly. Highly recommended.”
“Very clear renewal letter sent in good time, price kept reasonably the same as last year, and most helpful member of phone staff (KB6) to assist with the formality of renewal, explaining the policy and receiving secure card payment. Would recommend.”
“Great service from AG3. Understood my requirements, guided me through the policy in a professional and friendly manner. Gave good options and happy to take out the policy with One Call.”
