1st CENTRAL Reviews

Name: 1st CENTRAL
Rating: 3.97

4.0 Rating 5,192 Reviews

76 %

of reviewers recommend 1st CENTRAL

Company Reviews

Questions

Metrics

4.0

Based on 5,192 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0333 043 2066

Email:

marketing@1stcentral.co.uk

Location:

Capital House, Perrymount Road, Haywards Heath
RH16 3SY

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1st CENTRAL 1 star review on 9th May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Straight forward sign up”

Helpful Report

Posted 2 years ago

Hi Wilfred, Thank you for your great feedback! We always aim to make things as simple as possible for our customers and we're glad your experience was hassle-free :). Ashley

Posted 2 years ago

“Set up was easy, everything good so far. Policy starting in 2 weeks”

Helpful Report

Posted 2 years ago

Hi Ibrahim, Thank you for your great feedback! We always aim to make things as simple as possible for our customers and we're glad your experience was hassle-free :). Ashley

Posted 2 years ago

“Thankyou for the Car Insurance Cover...I cannot give you full marks because so far, although I have requested it on the Chat Facility and I was told I would receive my cover through my email and that I would also be able to create an account (which I cannot do at your online site as I see it only caters for Account Holders only ie login and not create an account), when I received that email- you have thus far not sent me an email to cover these 2 points...I do not have a SMARTphone, just PC Windows...If you can please send me my policy certificate and a link about how to create an account...Thanks. Geoffrey Jones.D of Birth 26/12/1953. P/No..FPM601344N0772F. email..wtbshed2@aol.co.uk”

Helpful Report

Posted 2 years ago

Hi Geoffrey, Thank you for your review. Firstly, if you could please amend your details, as you've sent some personal information, so if you could remove those for yourself. We're sorry you haven't received your documents yet, I've requested for a colleague to send these back out to you. Thanks for choosing 1st CENTRAL. Ashley

Posted 2 years ago

“Very good competitive prices but did not receive email confirmation and details of insurance”

Helpful Report

Posted 2 years ago

Hi Kathryn, Thank you for your review and for choosing 1st CENTRAL this year for your car insurance. If you could speak to our team on webchat (this can be found on our website, or call us on 0333 043 2066. And we can look into your document issue. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm. Ashley

Posted 2 years ago

“easy and a good price”

Helpful Report

Posted 2 years ago

Hi Kenneth, Thank you for your review and for choosing 1st CENTRAL this year for your car insurance. Ashley

Posted 2 years ago

“Been with you for a couple of years now and was staggered by my renewal price. So I decided not to renew with you and look on a comparison website for a cheaper deal. Low and behold you were there at a cheaper price so went with that price instead.”

Helpful Report

Posted 2 years ago

Hi Wayne, Thank you for your feedback. If a policy details are the same, our renewal quote would be the same as any new business quote. If any extras or other details are changed, then this could reduce the price. However, we're happy to hear that you have been able to stay with us :). Thanks for choosing 1st CENTRAL. Ashley

Posted 2 years ago

“First contact excellent explanations easy to understand very good people skills Unfortunately I’m still waiting for confirmation of my insurance and have no idea how to contact the company in case of an accident”

Helpful Report

Posted 2 years ago

Hi Norma, Thank you for your review. I can see we emailed these documents to you the day that you purchased your policy. Please check your junk mail, as they may have gone there. Please contact us on 0333 043 2066 or speak to us on web chat which can be found on our website. If you can't locate them, the our tema can help you. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm. Thanks for choosing 1st CENTRAL. Ashley

Posted 2 years ago

“Competitive quote and easy site to use”

Helpful Report

Posted 2 years ago

Hi Mark, Thanks so much for your feedback. Our team is continuously making improvements to our website to help make things as easy as possible for you, so we’re very happy to hear you found your experience straightforward. Thanks for choosing 1st CENTRAL. Ashley

Posted 2 years ago

“Well, I'm happy. I hope we will work together for a long time”

Helpful Report

Posted 2 years ago

Hi Mateusz, Thank you for your five-star review and welcome to 1st CENTRAL 😊. Ashley

Posted 2 years ago

“Decent price for car insurance, and no hassle getting what I needed....would recommend to others.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your great feedback! We always aim to make things as simple as possible for our customers and we're glad your experience was hassle-free :). Ashley

Posted 2 years ago

“OK price is good”

Helpful Report

Posted 2 years ago

Hi James, Thank you for your review and for choosing 1st CENTRAL this year for your car insurance. Ashley

Posted 2 years ago

“Easy to set up”

Helpful Report

Posted 2 years ago

Hi Kirsty, Thank you for your great feedback! We always aim to make things as simple as possible for our customers and we're glad your experience was hassle-free :). Ashley

Posted 2 years ago

“I would like to know why payment of £355 has been taken today 13/01/22 when my policy doesnt start until 31/01/22.I am still insured on my current policy.”

Helpful Report

Posted 2 years ago

Hi Pamela, Thank you for your review. Payment would be taken on the day you sign up for your policy, even if it's ahead of time to secure the price that was provided. This will then cover your insurance period for the year. If you need to discuss this with our team, please call on 0333 043 2066 or speak to us on web chat which can be found on our website. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm. Thank you for your review and for choosing 1st CENTRAL this year for your car insurance. Ashley

Posted 2 years ago

“Always quick an easy at a fair price!”

Helpful Report

Posted 2 years ago

Hi Sam, Thank you for your review and for choosing 1st CENTRAL this year for your car insurance. Ashley

Posted 2 years ago

“The best deal available on line made so easy to sort out Thanks”

Helpful Report

Posted 2 years ago

Hi Scott, Thank you for your review and for choosing 1st CENTRAL this year for your car insurance. Ashley

Posted 2 years ago

“Quick, easy,no fuss,”

Helpful Report

Posted 2 years ago

Hi Dean, Thank you for your great feedback! We always aim to make things as simple as possible for our customers and we're glad your experience was hassle-free :). Ashley

Posted 2 years ago

“Easy to use via app 👌”

Helpful Report

Posted 2 years ago

Hi Kieran, Thanks so much for your feedback. Our team is continuously making improvements to our website to help make things as easy as possible for you, so we’re very happy to hear you found your experience straightforward. Thanks for choosing 1st CENTRAL. Ashley

Posted 2 years ago

“Very good and easy by website”

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Posted 2 years ago

Hi Zohar, Thank you for your five-star review and welcome to 1st CENTRAL 😊. Ashley

Posted 2 years ago

“Easy to get my insurance sorted. All relevant questions asked and any problems were solved quickly. Can't see any issues so far”

Helpful Report

Posted 2 years ago

Hi Lisa-Jane, Thanks so much for your fantastic feedback. We work hard to make things as easy as possible for our customers, so they can get on with what matters. Thanks for choosing 1st CENTRAL. Ashley

Posted 2 years ago

“OVERALL EVERYTHING IS OKAY.”

Helpful Report

Posted 2 years ago

Hi Senathirajah, Thank you for your review and for choosing 1st CENTRAL this year for your car insurance. Ashley

Posted 2 years ago

1st CENTRAL is rated 4.0 based on 5,192 reviews