1st CENTRAL Reviews

Name: 1st CENTRAL
Rating: 3.97

4.0 Rating 5,192 Reviews

76 %

of reviewers recommend 1st CENTRAL

Company Reviews

Questions

Metrics

4.0

Based on 5,192 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0333 043 2066

Email:

marketing@1stcentral.co.uk

Location:

Capital House, Perrymount Road, Haywards Heath
RH16 3SY

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1st CENTRAL 1 star review on 9th May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good insurance but not great customer service. Try to push to sell you their product rather than what you find online on price comparison websites. Probably working on commission.”

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Posted 2 years ago

“First class”

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Posted 2 years ago

“Pleased with quite and also very good extras as in rac cover , key cover etc at no extra cost .”

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Posted 2 years ago

Hi Matthew, Thank you for your review and for choosing 1st CENTRAL this year for your car insurance. Yasmin :)

Posted 2 years ago

“New to 1st Central. They seems to have good prices. Will return later with feedback.”

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Posted 2 years ago

Hi, Thank you for your review and for choosing 1st CENTRAL this year for your car insurance. Yasmin :)

Posted 2 years ago

“So far so good”

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Posted 2 years ago

Hi Rebecca, Thank you for your review and for choosing 1st CENTRAL this year for your car insurance. Ashley

Posted 2 years ago

“Very straight forward process to purchase my car insurance.”

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Posted 2 years ago

Hi, Thank you for taking the time leave a review, we’re very happy to hear you found your experience straightforward. Yasmin :)

Posted 2 years ago

“At first I must admit I was worried because of the extraordinary long time it took for anyone to answer the telephone. That said since the times we are living with all the Covid restrictions etcetera, most companies tend to be at fault in some way and waiting on the phone is pretty much the norm now. After the long wait however, the service was ace, I got to speak to Jean, who was very helpful and made sure I had the right insurance for me and my personal circumstances. I think this guy was on the phone with me for over two hours as he had to amend a previous policy and make a new one for me. Anyhow, despite some of the bad reviews that you might read about 1st Central, I personally recommend it!!! And I am grateful for their help and cheaper prices.”

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Posted 2 years ago

Hi Jorgina, Thank you so much for your feedback. Our team works hard to be as knowledgeable and helpful as possible to make your experience easy and simple. Yasmin :)

Posted 2 years ago

“Easy to use!”

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Posted 2 years ago

Hi Tamsila, Thank you for your review and for choosing 1st CENTRAL this year for your car insurance :). Ashley

Posted 2 years ago

“Easy to use website with clear options to customise your cover. Very happy with the price. Can’t comment on anything else as my cover hasn’t started yet.”

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Posted 2 years ago

Hi Garry, Thanks so much for your feedback. Our team is continuously making improvements to our website to help make things as easy as possible for you, so we’re very happy to hear you found your experience straightforward. Thank you - Yasmin

Posted 2 years ago

“Easy on line renewal, but can't figure out why it was £100 less than the emailed quotec??”

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Posted 2 years ago

Hi, Thank you for taking the time to leave feedback. If you would like to discuss anything further please contact us on 0333 043 2066. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm. Thank you - Yasmin

Posted 2 years ago

“Easy to arrange and great price. Have not yet had need to make a claim so don't know how well that will go”

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Posted 2 years ago

Hi, Thanks so much for your fantastic feedback. We work hard make things as easy as possible for our customers, so they can get on with what matters. Thanks for choosing 1st CENTRAL. Thank you - Yasmin

Posted 2 years ago

“Quietly surprised at the prompt actions once I had chosen to switch, would definitely recommend to others! My documents were available very quickly. Thank you 1st central!!!”

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Posted 2 years ago

Hi Samuel, Thanks so much for your fantastic feedback. We work hard make things as easy as possible for our customers, so they can get on with what matters. Thanks for choosing 1st CENTRAL. Yasmin

Posted 2 years ago

“Hi getting my motor insured could not been easier Thanks”

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Posted 2 years ago

“Quick easy, cheapest”

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Posted 2 years ago

“very good price”

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Posted 2 years ago

“Easy to set up online. Website easy to find my way around. No sure if you need a copy of my ncd cert as not been asked for it. Slightly worried I missed request to send.”

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Posted 2 years ago

“Very quick and easily accessible”

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Posted 2 years ago

“We have just taken out a new car insurance policy with them and, have to say, my initial impression is very very good! The agent was very professional and incredibly helpful and I was pleasantly surprised how smoothly the whole process was. Time will tell if this is as good as it seems but it’s all good so far! 😃👍”

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Posted 2 years ago

“The customer service team were very patient while we went through my inquiry and sorting my insurance out very nice”

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Posted 2 years ago

“I have not been with this company long enough to form a genuine review, however I was very pleased with my reasonable insurance quote for the year (especially what it included) and was happy to see that this company had very good reviews on Trust Pilot :) I hope I am not disappointed! :)”

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Posted 2 years ago

1st CENTRAL is rated 4.0 based on 5,192 reviews