1st CENTRAL Reviews

Name: 1st CENTRAL
Rating: 3.97

4.0 Rating 5,192 Reviews

76 %

of reviewers recommend 1st CENTRAL

Company Reviews

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Metrics

4.0

Based on 5,192 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0333 043 2066

Email:

marketing@1stcentral.co.uk

Location:

Capital House, Perrymount Road, Haywards Heath
RH16 3SY

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1st CENTRAL 1 star review on 9th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful customer service, try to scam you for more money a couple of months in - terrible company I wouldn't wish on my worst enemy!”

Helpful Report

Posted 1 year ago

“Real easy web site to navigate. Very competitive prices.”

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Posted 1 year ago

“A kind of insurance you don't want to have: cancellation, admin fees, interest, arrangement fees. All excuses to make you pay more and provide nothing in return. I strongly don't recommend this car insurance.”

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Posted 1 year ago

“The worst insurance company I've deal with.Like customer and like 3rd party no fault claim. Customer: changed my policy on my new car and they didn't transfer my NCB protection.I've called them and they said will check and update me(this was 3 months ago) 3rd party:After a non fault accident with one of there customer(hit me on the rear in traffic jam).They keeped my car 2 month and said they will not repair it and offer me half of the price for repair and £500 compensatory(I was at hospital and 6 physiotherapy sessions). WORST Company, they deserve 0*”

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Posted 1 year ago

“Complete disgrace of a company, to lure people in they offer cheap quotes and increase it some months down the line not only this, they keep the auto renewal on at all times and charge extortionate fees to get out! Dont fall for the cheap quote pay more and get a reputable company - try Axa, Churchill, more than or Norwich union!”

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Posted 1 year ago

“They take your money and give you the cheapest quote ever -some weeks later they increase the price and you have only 1 option but to pay as the termination fee and new price will be of a similar level. Once the contract is over leave and never look back! Lesson learnt!”

Helpful Report

Posted 1 year ago

“made me pay for the package and then increased the price two months after and said the previous accident on my history was not settled, provided them with proof of why the claim was delayed due to the courts backlog. they just ignore and add extra get out fees!!! go to axa they are trustworthy”

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Posted 1 year ago

“Took £50 deposit from my account - refused to refund it when I wanted to cancel the policy. Stay clear of this company”

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Posted 1 year ago

“Completely unreliable company... I don't recommend not to my enemies”

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Posted 1 year ago

“Very easy to deal with, fast and helpful! It was stress free and I got all my bonuses I was after!”

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Posted 1 year ago

“Appalling service. DO NOT USE.”

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Posted 1 year ago

“I wont be renewing with this company, I wouldnt mind no actual human quoted me and then we had to send in all sorts of paperwork. I did get my date of passing my test wrong, but that was over 20 years ago. so the lovely people put my insurance up £40.90 and charged me an admin fee of £50. So sorry i wouldnt use and cant wait until I can change.”

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Posted 1 year ago

“Online quote didn't complete for some reason so I had to phone to get a requote... this was £300 more expensive for exactly the same details??? I said "no thank you" and found insurance considerably cheaper elsewhere. Lo and behold, a day later they activate the policy from the original online quote and take the deposit money (both of which they told me couldn't be found on the system). Now I have to go through the effort of their complaints procedures which it seems they are going to string out to their best effects. Poor show, poor communication, poor customer service. I'd put a line through them personally and look elsewhere.”

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Posted 1 year ago

“Affordable and reliable insurance”

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Posted 1 year ago

“Cancelled my policy out of the blue - and charged me £80! Sent me an email on Friday stating my policy had been cancelled due to lack of proof of address, stating they had been emailing me for months although I have no record of any email. When called they put me on hold for 1.5 hours all for the manager to give me less than 25 seconds of his time to say he was unable to help me. Blunt, rude and almost seemed to enjoy my displeasure. Said that there was a 48 hour window in which after that there was nothing they could do. I am sure they cancelled this on a Friday on purpose as they knew their call centres were shut over the weekend! And the final cherry on the top was they have charged me a £80 cancellation fee, for a cancellation I didn't even want! Joke of a situation really not much you can do but laugh - and never insure your car here. Customer service has a lot to be desired for.”

Helpful Report

Posted 1 year ago

“The 1 time I needed this company after 3 years being insured with them when I locked my keys in the car with the engine running blocking an entrance they couldn’t and didn’t help. Fair enough they only pay £50 towards the locksmith but then no locksmiths in area, their solution is call one yourself. Great guys thanks for your help.”

Helpful Report

Posted 1 year ago

“Worst company to deal with, no respect to costumer time or issues, they are rude, they try to rip your money as much as they can. My car had been involved in accident when a lady, who was driving too fast hit my car from the back and hit another 3 cars too, police was involved and police report clearly stat that it was the lady fault, however when we called the 1st central claim team to fix my car it took over than a month. then they said that the car needs to be write off even without checking the car and although it not my fault they deducted £700 as access to pay while it’s not my fault and the other person should be the one to pay, but because the other person is insured with them too they find that they are the one going to pay form my claim and other cars claims too that’s why they started to play dirty games! I am going to sue them as advised my solicitor. not recommended, very bad customer service and there is no manager or senior management to speak too. Please be careful and not to us them at all.”

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Posted 1 year ago

“Horrendous "customer service" requested my no claims certificate 3x now. Once by phone. Once online and Once via their complaints department. 10 days and still not recieved and now they have stopped answering emails and the phone gets put down after being picked up. Would never ever reccomend.”

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Posted 1 year ago

“weeks… Been off the road now for 2.5 weeks with no car and I'm waiting for an offer on my car that's written off. I'm be waiting and waiting!! Everytime I call the customer service team for help they say there a two to three week backlog of claims to process on there offers. I ask can you give me a better idea as I need to buy a new car and they said no they can't give me an idea of how long I will be waiting. I think this is really poor service”

Helpful Report

Posted 1 year ago

“Three weeks have passed and they still haven't done anything and they're asking for longer . They told me to find another work shop and I found one within an hour and today they told me to wait another week for probation. They told me they would lend me a car similar size to the one I have for my holiday and they still haven't done this. This company traps clients into spending money with no effect and continuously lie saying that they will do something. Due to this, they will ruin mine and my family's holiday. Never buy insurance from this company because all they do is lie. This is a jock, don't buy policy with the company just lost time and money.”

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Posted 1 year ago

1st CENTRAL is rated 4.0 based on 5,192 reviews