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1st CENTRAL Reviews

4.0 Rating 5,189 Reviews

76 %

of reviewers recommend 1st CENTRAL

Company Reviews

4.0

Based on 5,189 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0333 043 2066

Email:

marketing@1stcentral.co.uk

Location:

Capital House, Perrymount Road, Haywards Heath
RH16 3SY

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1st CENTRAL 1 star review on 20th December 2023

1st CENTRAL 1 star review on 30th November 2023

1st CENTRAL 1 star review on 26th April 2023

1st CENTRAL 1 star review on 8th October 2022

1st CENTRAL 1 star review on 8th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am writing this review so you The Reader don't make the mistake I did of ever using 1st Central. I will admit initially they were the cheapest option and they were fine while my interactions with them were small and insignificant. Eventually I decided to cancel and this is where the problems began. They will slap fees and fees on you as you try to leave. admin fees, leaving fees the works. They will make it difficult for you to cancel. Their customer service team will burden you with constant waiting and confirming just to simply stop the policy. Once that is all done, you will be chased for debt collection even after paying their ridiculous egregious fees. I strongly recommend you Reader to take a look here and Trustpilot and all their social media found here: Trustpilot:https://uk.trustpilot.com/review/1stcentralinsurance.com Facebook: https://www.facebook.com/1stCentral Instagram: https://www.instagram.com/1stcentral/?hl=en Take a look at these people's comments and decide for yourself if they are for you. You get what you pay for in this life, and if you choose 1st Central you will only get misery”

Posted 1 year ago

“I wanted to renew my insurance with 1st Central. I have 7 years no claims. The amount was £282 for the year, I was happy with it but told the gentlemen on the phone that I had moved house (literally around the corner in a small village) to which he said I would need to speak with the customer service team. I spoke to them and they said they needed £10 to change my address, £10!?! It is a nominal fee but for someone who has used the company and not made any claims I found it preposterous. I told them this and then they sent me back to another sales agent. This sales agent's 1st language was English. She told me if I didn't change my address and pay the £10 she wouldn't give me a new quote. After much coercion I said okay I will change I was then put back in contact with customer service who changed my address and charged my £10. I got back in touch with the same lady again who did the maths. Bearing in mind I can walk to my old house in 5 minutes (I have timed it), she came back with a price of £430. I found it completely underhand how I was coerced into changing the address before they would give a price only for them to whack the price up by £140!! I live in a sleepy village by the way. How they have a 5 star defacto rating is beyond me”

Posted 1 year ago

“november had policy then in january tried to get another 150 pounds off me by saying i was not a house husband i was retired.this company is not to be trusted at all.they are complete crooks”

Posted 1 year ago

“I purchased via a quote engine answering honestly to the qualifying questions concerning no claims entitlement. Now 20 days into the policy they say they won't accept my no claims as it was gained on another vehicle. The question asked before purchase was are you entitled to no claims discount on this or any other vehicle to which I answered yes. They now want to charge me over double the initial amount or a cancellation fee. I feel totally duped. As I write I have now been on hold for over 1 hour in trying to raise a complaint. I think this demonstrates the level of this companies customer service!”

Posted 1 year ago

“Nightmare is understated. I filed a claim in August 2022. It's now a few days to Jan 2023 and my car hasn't been sorted out after doing all the legwork myself. I spoke to different people in their call centre in South Africa who gave me varied information. First I had to source my own repairer because theirs are not bothered. Second I had to chase them all the time, no courtesy calls for an update. The courtesy car company kept calling me for an update, which I didn't have. I had to cancel the courtesy car to stop the annoying calls. I have been passed on, put on hold, etc. Endless. Don't be deceived by low prices.”

Posted 1 year ago

“Wrong decisions after which cctv footage was overwritten and no chance for win claim because of them”

Posted 1 year ago

“This insurer has made me fearsome of trying to communicate with this company. I am having a nasty experience with them and they have charged me £150 in fines. They will find fault two months in to your policy. They will call you and find fault to issue an admin charge of £50. Can you remember from when you passed your driving test 30 years ago what day it was? If not it will be £50 fine! I asked to change my car to another one and they ignored me. I hade to buy another new insurance policy and cancel the one with them to get to work in the new car. I lost £220 in 6 weeks! and many hours sleep.”

Posted 1 year ago

“My insurance ended on 27th December, I tried to turn the auto renew off but it didn't let me. The policy auto renewed for nearly double the price i was paying the year before, I have made no claims and had no claims against me so I don't understand why the insurance has basically doubled in price. Phoned to cancel or get a better price this morning (day of renewal) they couldn't give me a better price and charged me £54 to cancel the insurance that has only been in effect for 12 hours. I am really disappointed and i feel like i am paying for nothing, the customer service was of no help and just wanted to find a way to charge me money no interest in getting a better price to keep a customer. I would spend the extra money and go with a better company.”

Posted 1 year ago

“The prize looks very good when you compare to others. but there is an admin fee of 50 pounds every single time there is any amendment needed. I left immediately .”

Posted 1 year ago

“Unreasonable horrible company, with a clear objective of finding fault to excuse them to fine you, (admin fee) for £50. After a few days they took £150 from me! At one stage I wanted to add my partner as named driver. Unless I could tell them what day of the week she passed her test they would incur an admin charge of £50! She passed her test 31 years ago! Why gocompare still support them I do not know.”

Posted 1 year ago

“Worst company ever. Updates your policy by themselves then asking to pay admin fees even they made changes not you... Will try to catch you on every wording to claim more money.”

Posted 1 year ago

“https://uk.trustpilot.com/users/633ff3e4f08a6b00140aac64”

Posted 1 year ago

“The worst company, avoid!! Do not fall for the cheap deals given, they will wait until the cooling off period to contact you and advise they need to change made up and false documentation and charge you £50-£300+ for these made up changes. This is how they make their money, and will harass and threaten you with cancelling your insurance. I have contacted the ombudsman regarding this and I am hoping to take further action to put a stop to it.”

Posted 1 year ago

“They rely on the internet system that is not reliable. Whenever you make changes the system can not keep it. The company focused on charging you extra fees rather than helping you.”

Posted 1 year ago

“Had a accident at a weekend only to find out they are only open monday to friday 9-5 contacted emergency number got it sorted only to get a call through the week to say i have to pay 1st central excess amounts of money when it was a non fault notification claim”

Posted 1 year ago

“1st central won’t take no for an answer, they automatically renewed my policy and refused cancellation. Called them several times and emailed them, they claimed they haven’t received emails. I lost £60 for cancellation policy. We should have the right to choose who we insure our cars with without having 1StCentral refusing their cancellation. Still waiting for refund”

Posted 1 year ago

“TERRRRIBLE INSURANCE COMPANY. IF I COULD GIVE 0 STARS I WOULD. My policy includes a courtesy car & I was in a non fault accident. They’re refusing to give me the car and keep lying about the reasons. Everyone gives you a different excuse. They’re liars and scammers”

Posted 1 year ago

“They charge even if you you cancel before the policy actually starts. They will make up all sorts of BS to get you off the phone and not help. AVOID.”

Posted 1 year ago

“First of all this hotel is not kids friendly AT ALL. You cannot host 1 kid as a family because there is no room for the kids We had to book two rooms and still sleep with the kids in a double bed. So the kids review claim is bull s***. Then the neighborhood, there are pictures of hookers laying on the ground everywhere. At night these men/girl are everywhere and they use this hotel to earn their money so sleeping is not always possible. Food for short stay , i am a food lover and that makes this food really bad . Not cooked spaghetti , tasteless fries . Quality is not constant but my standard is too high to give a qualification to it. Fries taste like As we have kids cleaning frequency is to low and nothing is supplied to clean yourself. Not enough towels for children which needs to be constantly asked for. Shortage of spoons knifes plates everything. Unapproved entering the room of my wife and children just to check if nothing was taken away … to where? Coffee and fresh juice are excellent however Furthermore as we booked we told them In advance at arrival the room was to small so we need to look for another appartement. After booking with cancellation option the now say last month is not refundable also not with the fine mentioned in the booking (as they decide themselves not to pay): Early Departure: For Monthly stays, either the full stay will be charged or one Month Penalty fees will be charged. So final statement would be NOT TO BOOK THIS HOTEL, Unless you like men dressed as woman in that case i would recommend it and you want to get ripped off.”

Posted 1 year ago

“After 2 months of me being insured with them they falsified information on documents out of their own volition and raised my policy for £500! They didn't even say why! I haven't been sleeping all night. Next morning I call and they say they doubted my occupation so they put me as unemployed. What is false and it was never true! They just made up information and raised my premium for £500! Borderline criminals!!! 🤮🤢 Creating made up documentation! Cannot imagine if person is really unemployed how they can handle expenses like that. But that is other tragic story. Anyway. I would rather pay more with someone else for piece of mind not to work with criminals like 1st Central!”

Posted 1 year ago

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1st CENTRAL is rated 4.0 based on 5,189 reviews