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1st CENTRAL Reviews

4.0 Rating 5,189 Reviews

76 %

of reviewers recommend 1st CENTRAL

Company Reviews

4.0

Based on 5,189 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0333 043 2066

Email:

marketing@1stcentral.co.uk

Location:

Capital House, Perrymount Road, Haywards Heath
RH16 3SY

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1st CENTRAL 1 star review on 20th December 2023

1st CENTRAL 1 star review on 30th November 2023

1st CENTRAL 1 star review on 26th April 2023

1st CENTRAL 1 star review on 8th October 2022

1st CENTRAL 1 star review on 8th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the worst company that I've ever dealt with in my life. They just doesn't give a damn about their customers. I had an accident and I've been calling them 20 times in a period of over 5 weeks now, I still haven't even had an estimation, god nows how long will the repair going to take. Please avoid them if you don't want to end up in this situation. Just choose the one which is £10 more expencive, beleve me it's worthed”

Posted 1 year ago

“Very cheap and stress free to get insured thank you.”

Posted 1 year ago

“Good for managing nice prizes”

Posted 1 year ago

“I am very disappointed by 1st central insurance. Poor website, links not working then website crashed. Charged £50 to cancel a policy within 2 hours, which is extortionate!!!! I will never want to use this company again.”

Posted 1 year ago

“Where do I start? On 29th September 2019 someone crashed into me when I was parked...long story short, it was dragged out, went to court, and non fault claim, in the mean time my car got wrote off and my premiums got raised.... flash forward to now, case has gone in my favour and all the time my premiums were raised, case has been closed, but guess what, after 5 hour calls, and one off them me being on hold for 2 hours to get disconnected over and over again...nothing, when I did get through to someone I was then passed to different departments, customer services, recoveries etc etc and having to pass security several times....my point is, I spoke with someone today 31.10.2022 and I get told because my car got changed, there now refusing to pay me back the premiums they owed me, after being told several times over the last 3 years I would get a repayment....I feel scammed, there is nothing but poor customer service, they are money hoarders and misleading and liars and I am going to make it my personal mission till I get my money back to make sure that all news outlets are aware, all review places are wrote on. Also to top it off, complained to customer services via email and phone and no outcome or reply, when it is my time for renewal, I will definitely NOT be staying with this company and I advise anyone to stay well clear of this company.”

Posted 1 year ago

“What a scam of a company. I had to contact them and once I did they quizzed me to the ground about the details I put in online 2 months ago. Naturally I didn't remember everything and due to this, I was charged 96 pounds. My mileage was out by 2/3000 for the year from what I put down to what I said on the phone. Scam. Scam. Scam. Thieves. Thieves. Thieves. AVOID AT ALL COSTS”

Posted 1 year ago

“Very good company satisfied”

Posted 1 year ago

“In case you make a claim, they’ll do everything possible to declare your policy void. Already know 3 cases of cancelled or declared voided Customer service calls are awful. Impolite and rude. Don’t risk your money on a cheap offer. You,ll end paying thousands in case of claim.”

Posted 1 year ago

“Stay away from this company! I found them via Money Supermarket and they seemed fine until they literally took money from my bank account and tried to send me packing with small print legalities. They are Charlatans. Do not insure your car with this company! Reported to Financial Ombudsman.”

Posted 1 year ago

“Very easy portal”

Posted 1 year ago

“I do not have the energy to explain the 7 months of hell I have experienced simply needing my vehicle to be repaired. I enclose my last email to evidence even David Costin the alleged complaints specialist has agreed it’s been shocking service …. Nearly a month ago … and no word from him or 1st Central since … I am now at a point where my mental health is being badly affected - my vehicle is on finance, my insurance still being paid to 1st Central without fail - and I am now no longer able to use the vehicle safely. The Ombudsman has been contacted but whilst I pay out money that as a single mother cannot afford (though who could afford it these days …) I am left ignored or lied to by a company who is seemingly financially thriving. I have no more energy to fight this company and beg anyone reading this …. Please please get insurance elsewhere!”

1st CENTRAL 1 star review on 8th October 2022

1st CENTRAL 1 star review on 8th October 2022

Posted 1 year ago

“If i could give 0 stars i would. Literally the worst insurance company ever. Took out my insurance like a week in advance. They confirmed it but just 2-3 days before policy started they cancelled it. I gave them a call and they were interrogating me like police and trying to confuse me. I gave them all the correct details yet (Jeo - customer service guy) said he couldn't go into detail into why it was cancelled. Then it got to the point were they were frustrated me so much i was like i dont care that you’ve cancelled it, i would like a refund. And he was like yeah you will get refund but £50 would be taken from setting it up. LITERALLY THE BIGGEST SCAM EVER. Policy hasn’t even started yet and they have the audacity to take my money and cancel the insurance. Like I literally paid £50 for nothing. No goods or services were received, so whats give you the right to take my money.”

Posted 1 year ago

“I had to call them as they had a technical fault on the site the gut on the end of the line was very helpful to sort out my car insurance”

Posted 1 year ago

“Nice and very good experience”

Posted 1 year ago

“After 2 months they requested my driving licence,no claims proof,then said I didn't give correct date I passed my test,over 40 years ago,charges me £7.77 plus £50 administration fee,keep well clear of this company totally rip of merchants, I will not be renuing my policy”

Posted 1 year ago

“Despite cancelling my car insurance, this company took the money out of my account and refused to reimburse me. Customer service was extremely unhelpful. Avoid at all costs.”

Posted 1 year ago

“I had a crush on 22may. Still waiting for my car to repair. Worst insurance insurance company I ever seen.”

Posted 1 year ago

“Awful customer service, try to scam you for more money a couple of months in - terrible company I wouldn't wish on my worst enemy!”

Posted 1 year ago

“Real easy web site to navigate. Very competitive prices.”

Posted 1 year ago

“A kind of insurance you don't want to have: cancellation, admin fees, interest, arrangement fees. All excuses to make you pay more and provide nothing in return. I strongly don't recommend this car insurance.”

Posted 1 year ago

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1st CENTRAL is rated 4.0 based on 5,189 reviews