Name: 247 Home Rescue
Address: Parkhill Business Centre, Padiham Road, Padiham, Burnley
Rating: 3.18

“We can't fault Mohammed the engineer, the only down side is 247 won't give a time slot only a day slot which is very inconvenient.”

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Posted 6 years ago

Hi, Thank you for a great review and rating our service 5 stars. It's great to know how impressed you are with our engineer. Our engineers are highly experienced and know how to handle customers with care. Our prices are affordable and our service unbeatable. We have access to over 3000 engineers nationwide. When you need to make a claim or book a service, our engineers will be there where you are. I'm really pleased to read your comments and I'll be sure to pass them on to all involved. Thank you once again.

Posted 6 years ago

“I was really happy with the service. Felt at ease and was advised on the outcome”

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Posted 6 years ago

Hi, Thank you for such a glowing review. We are delighted to know you found our service to your satisfaction. Our customer service team works in conjunction with our live chat operators to make the ordering experience easy. Our team members are friendly and knowledgeable. They are well-equipped to help customers purchase the cover which is most suitable to their needs. Be sure to log into “My Account” with your surname and reference number. You will be able to log a claim, arrange a service, and access your documents. For further queries, hit up our customer service team. They will be happy to help you. We greatly value your feedback and will be sure to pass it on to all involved. Thank you once again.

Posted 6 years ago

“Timescale of arrival too long meaning client has to remain indoors until half an hour before arrival. Morning or afternoon could be put to better use by resident if arrival given early enough. Engineer pleasant and informative and carried out work without any disruption.”

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Posted 6 years ago

Hi, Thank you for a great review and rating our service 5 stars. It's great to know how impressed you are with our engineer. Our engineers are highly experienced and know how to handle customers with care. Our prices are affordable and our service unbeatable. We have access to over 3000 engineers nationwide. When you need to make a claim or book a service, our engineers will be there where you are. I'm really pleased to read your comments and I'll be sure to pass them on to all involved. Thank you once again.

Posted 6 years ago

“Fab service and very reliable”

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Posted 6 years ago

Hi, Thank you for such a glowing review. We are delighted to know you found our service to your satisfaction. Our customer service team works in conjunction with our live chat operators to make the ordering experience easy. Our team members are friendly and knowledgeable. They are well-equipped to help customers purchase the cover which is most suitable to their needs. Be sure to log into “My Account” with your surname and reference number. You will be able to log a claim, arrange a service, and access your documents. For further queries, hit up our customer service team. They will be happy to help you. We greatly value your feedback and will be sure to pass it on to all involved. Thank you once again.

Posted 6 years ago

“Great help, happy customer!”

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Posted 6 years ago

Hi, Thank you for such a glowing review. We are delighted to know you found our service to your satisfaction. Our customer service team works in conjunction with our live chat operators to make the ordering experience easy. Our team members are friendly and knowledgeable. They are well-equipped to help customers purchase the cover which is most suitable to their needs. Be sure to log into “My Account” with your surname and reference number. You will be able to log a claim, arrange a service, and access your documents. For further queries, hit up our customer service team. They will be happy to help you. We greatly value your feedback and will be sure to pass it on to all involved. Thank you once again.

Posted 6 years ago

“Had 24/7 engineer service our boiler. Very polite and efficient. Received text and phone call before calling to address. Excellent service.”

Helpful Report

Posted 6 years ago

Hi, Thank you for a great review and rating our service 5 stars. It's great to know how impressed you are with our engineer. Our engineers are highly experienced and know how to handle customers with care. Our prices are affordable and our service unbeatable. We have access to over 3000 engineers nationwide. When you need to make a claim or book a service, our engineers will be there where you are. I'm really pleased to read your comments and I'll be sure to pass them on to all involved. Thank you once again.

Posted 6 years ago

“Prompt service”

Helpful Report

Posted 6 years ago

Hi, Thank you for such a glowing review. We are delighted to know you found our service to your satisfaction. Our customer service team works in conjunction with our live chat operators to make the ordering experience easy. Our team members are friendly and knowledgeable. They are well-equipped to help customers purchase the cover which is most suitable to their needs. Be sure to log into “My Account” with your surname and reference number. You will be able to log a claim, arrange a service, and access your documents. For further queries, hit up our customer service team. They will be happy to help you. We greatly value your feedback and will be sure to pass it on to all involved. Thank you once again.

Posted 6 years ago

“Great service”

Helpful Report

Posted 6 years ago

Hi, Thank you for such a glowing review. We are delighted to know you found our service to your satisfaction. Our customer service team works in conjunction with our live chat operators to make the ordering experience easy. Our team members are friendly and knowledgeable. They are well-equipped to help customers purchase the cover which is most suitable to their needs. Be sure to log into “My Account” with your surname and reference number. You will be able to log a claim, arrange a service, and access your documents. For further queries, hit up our customer service team. They will be happy to help you. We greatly value your feedback and will be sure to pass it on to all involved. Thank you once again.

Posted 6 years ago

“Very good service. Engineer polite and efficient. Good contact re txts etc for date and time engineer would arrive Thank you”

Helpful Report

Posted 6 years ago

Hi, Thank you for a great review and rating our service 5 stars. It's great to know how impressed you are with our engineer. Our engineers are highly experienced and know how to handle customers with care. Our prices are affordable and our service unbeatable. We have access to over 3000 engineers nationwide. When you need to make a claim or book a service, our engineers will be there where you are. I'm really pleased to read your comments and I'll be sure to pass them on to all involved. Thank you once again.

Posted 6 years ago

“The service was friendly and efficient”

Helpful Report

Posted 6 years ago

Hi, Thank you for such a glowing review. We are delighted to know you found our service to your satisfaction. Our customer service team works in conjunction with our live chat operators to make the ordering experience easy. Our team members are friendly and knowledgeable. They are well-equipped to help customers purchase the cover which is most suitable to their needs. Be sure to log into “My Account” with your surname and reference number. You will be able to log a claim, arrange a service, and access your documents. For further queries, hit up our customer service team. They will be happy to help you. We greatly value your feedback and will be sure to pass it on to all involved. Thank you once again.

Posted 6 years ago

“Very good service”

Helpful Report

Posted 6 years ago

Hi, Thank you for such a glowing review. We are delighted to know you found our service to your satisfaction. Our customer service team works in conjunction with our live chat operators to make the ordering experience easy. Our team members are friendly and knowledgeable. They are well-equipped to help customers purchase the cover which is most suitable to their needs. Be sure to log into “My Account” with your surname and reference number. You will be able to log a claim, arrange a service, and access your documents. For further queries, hit up our customer service team. They will be happy to help you. We greatly value your feedback and will be sure to pass it on to all involved. Thank you once again.

Posted 6 years ago

“Easy set up and hassle free. Got the boiler insured waiting for a service in a week.”

Helpful Report

Posted 6 years ago

Hi, Thank you for such a positive review. We are delighted to know you found the set-up process to your satisfaction. Our sales agents are more than happy to help prospective customers understand the extent of cover provided. They are friendly and highly knowledgeable enabling them to help the selection of a plan which is the most appropriate to cover the individual requirements of each customer. They are prepared to answer queries and clarify any confusion relating to the purchase of a service agreement. If a query arises after the set-up process our live chat operators are available Monday -Friday between 08:00 hours and 21:00 to deal with any concerns that you may have. We want to help you make the most out of your cover plan. We greatly value your feedback and will be sure to pass it on to all involved. Thank you once again.

Posted 6 years ago

“Very quick and efficient service. Various options explained very well and i was impressed with how quickly my details were set up, i was able to acces my account online and book a service straight away.”

Helpful Report

Posted 6 years ago

Hi, Thank you for such a positive review. We are delighted to know you found the set-up process to your satisfaction. Our sales agents are more than happy to help prospective customers understand the extent of cover provided. They are friendly and highly knowledgeable enabling them to help the selection of a plan which is the most appropriate to cover the individual requirements of each customer. They are prepared to answer queries and clarify any confusion relating to the purchase of a service agreement. If a query arises after the set-up process our live chat operators are available Monday -Friday between 08:00 hours and 21:00 to deal with any concerns that you may have. We want to help you make the most out of your cover plan. We greatly value your feedback and will be sure to pass it on to all involved. Thank you once again.

Posted 6 years ago

“Very impressive, quick n simple set-up. The guy was very helpful n gave very good n cheaper quote. Even I got follow up call afterwards from a lovely lady. Definitely will recommend. Best quote with great customer service.”

Helpful Report

Posted 6 years ago

Hi, Thank you for such a positive review. We are delighted to know you found the set-up process to your satisfaction. Our sales agents are more than happy to help prospective customers understand the extent of cover provided. They are friendly and highly knowledgeable enabling them to help the selection of a plan which is the most appropriate to cover the individual requirements of each customer. They are prepared to answer queries and clarify any confusion relating to the purchase of a service agreement. If a query arises after the set-up process our live chat operators are available Monday -Friday between 08:00 hours and 21:00 to deal with any concerns that you may have. We want to help you make the most out of your cover plan. We greatly value your feedback and will be sure to pass it on to all involved. Thank you once again.

Posted 6 years ago

“Excellent service from agent.She explained everything in a simple to understand manner.”

Helpful Report

Posted 6 years ago

Hi, Thank you for such a positive review. We are happy to know you found the interaction with our staff to your satisfaction. Our customer service team works in conjunction with our live chat operators to make the purchase of your service agreement simple and personal. Our team members are friendly knowledgeable and well-equipped to help customers purchase the plan which is most suitable to their needs. To facilitate our customers, we have created a unique online process allowing access to important documentation. By logging into your “My Account” with your surname and reference number you will be able to log a claim, arrange a service, and access your schedule and policy documents. We greatly value your feedback and will be sure to pass it on to all involved. Thank you once again.

Posted 6 years ago

“No issues with setup, straightforward and efficient.”

Helpful Report

Posted 6 years ago

Hi, Thank you for such a positive review. We are delighted to know you found the set-up process to your satisfaction. Our sales agents are more than happy to help prospective customers understand the extent of cover provided. They are friendly and highly knowledgeable enabling them to help the selection of a plan which is the most appropriate to cover the individual requirements of each customer. They are prepared to answer queries and clarify any confusion relating to the purchase of a service agreement. If a query arises after the set-up process our live chat operators are available Monday -Friday between 08:00 hours and 21:00 to deal with any concerns that you may have. We want to help you make the most out of your cover plan. We greatly value your feedback and will be sure to pass it on to all involved. Thank you once again.

Posted 6 years ago

“The engineer was friendly, professional and courteous. I was really pleased with his work. 10/10! However I wish that 24/7 didn’t have a paperless policy as I don’t have a printer and need paper evidence of the service.”

Helpful Report

Posted 6 years ago

Hi, Thank you for a great review and rating our service 5 stars. It's great to know how impressed you are with our engineer. Our engineers are highly experienced and know how to handle customers with care. Our prices are affordable and our service unbeatable. We have access to over 3000 engineers nationwide. When you need to make a claim or book a service, our engineers will be there where you are. I'm really pleased to read your comments and I'll be sure to pass them on to all involved. Thank you once again.

Posted 6 years ago

“Boiler service Engineer phoned before arrival, was on time - pleasant man, friendly and explained what he was going to do. Service took approx 20 mins-no mess. Efficient and quick. Would recommend.”

Helpful Report

Posted 6 years ago

Hi, Thanks for sharing such a fantastic review and recommendation. We strive to become UK’s premier boiler breakdown provider. With a network of over 3000 highly skilled engineers, we aim to provide commendable service no matter where you are. We have also put together a phenomenal team that provides customer service. They are helpful and friendly and make it easy to set up the cover plan. Your feedback is important to us. We're delighted to hear that you are satisfied with the service from us, hope that you won't hesitate to get in touch if you need us again in the future. Thank you once again.

Posted 6 years ago

“Do yourself a favour and pay a bit extra with another provider and avoid these cowboys at all costs. 24/7 insisted I have my boiler service early in my contract then charged me £60 for having it completed early. It then took over 6 weeks to even get a date agreed for my boiler service, this is after having to make many many phone calls to get it sorted. Date gets arranged then gets cancelled on the day by 24/7, different reasons provided depending on who I spoke to. Further hassle on my part to get another appointment. Engineer attends to do the service then after leaving the property I realise there is now a GAS LEAK from the boiler! Engineer comes back out and says it was caused by him not tightening the pressure test valve enough but not to worry it was “only a little leak, and it was only leaking when the boiler was running” (Apparently that makes it ok!) Complained to 24/7, no response for weeks so again I was having to chase them up numerous times. Eventually gets a response over 9 WEEKS from logging my complaint and they said they don’t agree that the engineer left me in any danger (with a gas leak!) because when he came back out he didn’t need to change any parts. Utterly ridiculous. Was offered a “gesture of goodwill” of 2 months free- worth less than £10. Told them I wasn’t interested and considered the contract breached due to their engineers negligence and the length of time taken to respond to the complaint (over the length of time they stated in the contract). They told me I would need to pay a £144 cancellation fee- just to be clear this is more than the TOTAL annual contract cost in full! Obviously after another set of lengthy phone calls I have come out of contract without paying for it. This is a terrible company with appalling service. There is no accountability and the poor people who work in complaints are left to pick up the stick- not once did a manager or someone senior contact me regarding my complaint or even acknowledge it and every response I had from 24/7 was as a result of me chasing. Without a doubt the most frustrating and stressful service agreement I have had in my life and I was only with them 3 1/2 months! Avoid, Avoid, Avoid! You have been warned, take out a contract with them at your peril!”

Helpful Report

Posted 6 years ago

“Fraud company - Do Yourself a Favour. Stay Away. Fraud company. Take out money and when it comes to deliver their part, they try to rip you off. My policy document says: "Relax! You’vegotcover". "We’rehere24/7. We pride ourselves in providing a swift response - whether these involve a broken boiler, burst pipes, electrical / appliance breakdown or an issue with your drains, our nationwide network of over 3000 gas safe engineers are on hand to put things right for when they go wrong. Priority customers: We will ensure that any property with any residents over 60 years old, under 5 years old, or with special medical conditions are treated as a priority, and we aim to get an engineer there the very same day! Monthly rolling contracts: We are so confident in our level of customer service that we don’t need contracts to keep customers! A 24 hour UK based helpline: Our emergency helpline is available 7 days a week, 365 days a year!" My 'Policy' document says: You don’t need to worry about... 24 Hour Call Outs 24 Hour UK Helpline Boiler Breakdown Carbon Monoxide Test Central Heating System Free Annual Boiler Service Gas Safe Check Nationwide Coverage Parts & Labour Included Unlimited Call Outs Unlimited Claims LOL==== biggest scam. They do not have engineers. They outsource and probably sell leads instead of paying the engineers. Th Engineers entire objective is how he sells you a new boiler and additional services. Their call centre is in the UK??? --- LOLs. The people I spoke to had no idea of what they were talking about. They could not pronounce city names and had no idea of what the weather was in the UK! They care -- LOLs. only how they can squeeze money out of you. search Google for their actual rating. You will find horrible stories. They claim to give priority to the elderly and children. How they manipulate people's feelings and try to cash on that. Disgrace. Reminds me of the Only Fools & Horses! Del Boy (in his branded trainers): "oooo I am not happy with the installation... lets have a look further... ooo definately not happy, not happy, not happy!". Customer: But your firm agreed to provide cover after the initial inspection. Del Boy: "I can't speak for someone else. But before we start talking if it is repairable 'economically', we need to make the installation safe. It will cost you £250 to add an inspection hatch and a clamp". Customer: Are you sure you are from 247 Home Rescue? Del Boy: "hummm, aaah, yyyyyyyyyes. But you need a new boiler. Do you want us to provide a quote?" Customer: What quote? My cover says you're covered, is that not the case? Del Boy: "I don't know. My manager will call you". Customer: Can you call your manager now so that I can speak with him? Del Boy: "No, I will call him from the car to brief him. I got other jobs to do. Bye!". Del Boy leaves the property and scene ends! Customer Googles the symptoms and a link on Worcester website suggest that in extreme weather, condensation pipe can get frozen and pouring a bit of warm water can help. Did that and happy to report that boiler is working like a charm now. No manager called so far. [Update] A 'manager' called next day and repeated what the Del boy had said. Told him where to go! I would be taking legal advice as my 85 years mother got suffered. I purchased the cover and paid for the peace of mind but they failed to deliver.”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

247 Home Rescue Reviews

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