247 Home Rescue Reviews

Name: 247 Home Rescue
Address: Parkhill Business Centre, Padiham Road, Padiham, Burnley
Rating: 3.18

3.2 Rating 444 Reviews

55 %

of reviewers recommend 247 Home Rescue

Company Reviews

Questions

Metrics

3.2

Based on 444 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0345 3192 247

Email:

enquiries@247homerescue.co.uk

Location:

Parkhill Business Centre, Padiham Road, Padiham
Burnley
BB12 6TG

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247 Home Rescue 5 star review on 12th April 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They arranged my CP12 and Boiler service a week before its due date. Engineer was friendly too . I got a copy of certificate from customer service team via email on the same evening . Thank you for great service”

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Posted 9 years ago

Hi, Thank you for sharing your feedback and leaving a review. We're delighted to hear that you were pleased with the service.

Posted 9 years ago

“I called 247 Home Rescue a few weeks ago because of drainage issue with a toilet in one of my properties. I was contacted by an engineer in couple of hours. They attended the property late in evening but managed to get the problem resolved. This was really quick and impressive service, I am thinking to put on more properties with them.”

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Posted 9 years ago

Hi, Thank you for sharing your feedback and leaving a review. We're delighted to hear that you were pleased with the service.

Posted 9 years ago

“I have found 247 Home Rescue very prompt and supportive. I joined them with pre existing fault on my boiler. Though they charged me extra but sent engineer out the next day to inspect the boiler. Engineer was aware of the boiler and fault already, so he fixed the issue on the same day . I must say it was the best experience I had . Thank you 247 Home Rescue”

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Posted 9 years ago

Hi, Thank you for sharing your feedback and leaving a review. We're delighted to hear that you were pleased with the service and repair.

Posted 9 years ago

“I spoke to Ruby and she helped me with my worries she is a great and very helpful young lady”

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Posted 9 years ago

Hi, Thank you for sharing your feedback and leaving a review. We're delighted to hear that you were pleased with the service and support you have received from Ruby.

Posted 9 years ago

“I am pleasantly surprised. I have got Landlord cover with 247 Home Rescue for my 2 properties. They are reasonable and efficient on customer services. I have got my Gas Safety Inspection completed within 5 days after signing up with them. Highly recommended”

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Posted 9 years ago

Hi, Thank you for sharing your feedback and leaving a review. We're delighted to hear that you were pleased with the service.

Posted 9 years ago

“Had a boiler breakdown on the 7/12/16 where i had no heating and hotwater, called 247 home rescue to report the problem they got an engineer out within 4 hours of me reporting the loss of facilities. They fixed my boiler and also did my annual service while the enginner was on site, very propt service.”

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Posted 9 years ago

Hi, Thank you for sharing your feedback and leaving a review. We're delighted to hear that you were pleased with the service.

Posted 9 years ago

“Called 247 at 9am because I had no hot water, engineer came in the afternoon and got everything sorted. Couldn't ask for better!”

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Posted 9 years ago

Hi, Thank you for sharing your feedback and leaving a review. We're delighted to hear that you were pleased with the service.

Posted 9 years ago

“The service 247 home rescue provide is fantastic very efficient. The engineer who attended when I reported a break down was so help ful. fixed my prolem and was also very tidy and clean.”

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Posted 9 years ago

Hi, Thank you for sharing your feedback and leaving a review. We're delighted to hear that you were pleased with the service.

Posted 9 years ago

“Boiler broke down, advised that it was in a bad state. I was offered for valiant to come out and fix, hesitant at first but went ahead. Engineer came and replaced the parts in the boiler, spent almost 3 hours and thoroughly tested it. He even gave me a no quibble 14 day guarantee. Really happy that boiler is working!”

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Posted 9 years ago

Hi, Thank you for sharing your feedback and leaving a review. We're delighted to hear that you were pleased with the service.

Posted 9 years ago

“Call operative Fatima very helpful”

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Posted 9 years ago

Hi, Thank you for sharing your feedback and leaving a review. We're delighted to hear that you were pleased with the service.

Posted 9 years ago

“Your customer services are very helpful. Its not her fault that the engineers get things wrong.”

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Posted 9 years ago

Hi, Thank you for sharing your feedback and leaving a review. We're delighted to hear that you were pleased with the service.

Posted 9 years ago

“Excellent Customer Handling. Very satisfied with the efficient and patient attitude of the sales person, Sadaf. Thank you, Babar Malik”

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Posted 9 years ago

Hi, Thank you for sharing your feedback and leaving a review. We're delighted to hear that you were pleased with the service.

Posted 9 years ago

“Joined 247 Home Rescue recently- I mostly live aboard and my 3 properties are with 247 Home Rescue. One of the properties had an issue with boiler last week, they sent a professional engineer who contacted the tenants and got the issue resolved. Tenant also received sms with appointment details. Impressed !”

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Posted 9 years ago

Hi, Thank you for sharing your feedback and leaving a review. We're delighted to hear that you were pleased with the service.

Posted 9 years ago

“Happy with the service I received. Can't complain.”

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Posted 9 years ago

Hi, Thank you for sharing your feedback and leaving a review. We're delighted to hear that you were pleased with the service.

Posted 9 years ago

“Engineer attended no fuss, prompt and tidied up after himself”

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Posted 9 years ago

Hi, Thank you for sharing your feedback and leaving a review. We're delighted to hear that you were pleased with the service.

Posted 9 years ago

“took out 3 contracts for properties. Paid for almost a year, problem with one of the boilers and guess what? not covered. Truey awful customer service--rude, unhelpful people who look for any excuse not to do anything at all for the money. So many bad reviews online--check them out and avoid at all costs. Clause in contract which says all repairs carried out at "our absolute, sole discretion" Can therefore deny any claim!!”

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Posted 9 years ago

Hi, Thank you for leaving a review and sharing your feedback as it is so important to us. If your case is unresolved, please get in touch with our complaints team at complaints@247homerescue.co.uk.

Posted 9 years ago

“Left the company I was with, and took out a policy with 27/7 homecare rescue in August 2016 after talking to their advisor ( as it was cheaper). At the time they asked and were told that my boiler was about 10 years old and they suggested that 10-15 years was put on the policy. They accepted a Zero excess policy and this is clearly stated on the front of documentation in large letters. The boiler developed a small leak and a loss of hot water upstairs. From the point of calling them, they asked lots of the same questions that already knew because it was asked initially when I was setting up the policy about annual servicing etc. In my view trying to find a loop hole not to honour there commitment from the start and then came up with in small print all boiler over 10 years old are subject to a £75 excess but could not answer why on the front of my policy and having recorded the age of the boiler on the policy why they had sold me a policy which clearly states on the front "0" excess which they would now not honouring. I paid the excess, and the engineer attended and told it us the boiler required a which they would obtain and fit the on Monday this week. Then got a call from 24/7 Home rescue to say that the boiler was uneconomic to repair. How ever if I pay for a 24/7 Home rescue for Valliant engineer to service my boiler they could refurnish at my cost. I have stated all of this to their complaints department and have been informed that they have cancelled my policy as I not happy with the service. Which has left me with a boiler with a problem and no cover...Be warned”

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Posted 9 years ago

Hi, Thank you for leaving a review and sharing your feedback as it is so important to us. If your case is unresolved, please get in touch with our complaints team at complaints@247homerescue.co.uk.

Posted 9 years ago

“Avoid like the plague ... I set up policy with 0 excess only to find when made a claim they wanted 75.00 first excess before sending a engineer out, saying due to age if boiler surely when I set up policy someone should have advised me. Never rec policy dic andvtild sent via email then when rang again they said they did not have my email address. An engineer did come out same day but left from a boiler that was not working properly to having no heating and no hot water rang customer services only to be told that it has been passed to there tech dept and there is no number to be able to chase up . What!!! Was told would have to wait as she could not tell me anything . I am still waiting ... Without water and heating . I have children . will def be cancelling as no one knows what they are doing. AVOID..!!”

Helpful Report

Posted 9 years ago

Hi, Thank you for leaving a review and sharing your feedback as it is so important to us. If your case is unresolved, please get in touch with our complaints team at complaints@247homerescue.co.uk.

Posted 9 years ago

“The worst company ever. My boiler is still not fixed after over a month of first reporting it. Customer service team- if you can call them that are rude and unhelpful. They are not 247- they do not pick up their phones before 10am despite them stating that they operate 247. They take your money for a call out immediately but fail to act upon getting your boiler or issue fixed in a timely manner. They wont allow you to cancel your contract with them if you have had a plumber out despite them not keeping their side of the contract up. If you want to speak to a manager you have to request this and it takes a min of 24 hours for a manager to call you back as 'per their policy'. Terrible and I will never use them AGAIN!!!”

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Posted 9 years ago

Hi, Thank you for sharing your feedback, however we have been unable to locate your details as you have not left a valid reference number or cover plan details.

Posted 9 years ago

“Hi what ever you do, DO NOT USE this company, be it on your own head, here is part of the letter I sent them spelling out the reasons. And here is the reasons why I think I have been ripped off. 1 why on your chat line yesterday did you say we don't cover boilers over 15 years old and you let me take out cover back in February, I took out cover back then and told your salesman the boiler was over 15 years old and he told me no problem we cover boilers 15 years and over. 2 why did you service the boiler if you new it was over 15 years old and if I had known there was a £75 pounds excess charge which again (I was not told) I would not have taken the insurance cover out, your salesman told me no problem we cover boilers over 15 years old, go back over the recordings and you will see for yourself, I am really upset, I have 2 grandchildren that live with me and you have left them with no heating, I hope you are proud of yourselves. 3 I even have to pay another 3 payments to you before I can cancel because you are saying I would have to pay for the service I had, and a £120 cancellation fee, I am going to be writing to watchdog, and I will be taking you to court, no wonder you have so many bad reviews, I should have listened to the reviews, but I thought no give you the benefit of the doubt . 4 In my opinion you rip people of I paid you £10 month thinking I was covered how wrong I was, soon as I needed help you just ripped me of asking for another £75 pound which I have not got. 5 Its all about the money with you, you don't care about the customers as long as you got money coming in every month, when something goes wrong you are not interested. 6 Trust me I wont let this rest, you are just scam rip of merchants, hope you sleep well at nights knowing you left kids with no heating in the middle of winter, one of the reasons I paid £10 a month is because I thought I would be covered, you should have never took me on as a customer in the first place, if you new the boiler was over 15 years old, so if I was you I would speak to your so called salesman, once again its all about the money not the customer.”

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Posted 9 years ago

Hi, Thank you for sharing your feedback, however we have been unable to locate your details as you have not left a valid reference number or cover plan details.

Posted 9 years ago

247 Home Rescue is rated 3.2 based on 444 reviews