247 Home Rescue Reviews

Name: 247 Home Rescue
Address: Parkhill Business Centre, Padiham Road, Padiham, Burnley
Rating: 3.20

3.2 Rating 438 Reviews

55 %

of reviewers recommend 247 Home Rescue

Company Reviews

Questions

Metrics

3.2

Based on 438 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0345 3192 247

Email:

enquiries@247homerescue.co.uk

Location:

Parkhill Business Centre, Padiham Road, Padiham
Burnley
BB12 6TG

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247 Home Rescue 5 star review on 12th April 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Called 247 at 9am because I had no hot water, engineer came in the afternoon and got everything sorted. Couldn't ask for better!”

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Posted 8 years ago

Hi, Thank you for sharing your feedback and leaving a review. We're delighted to hear that you were pleased with the service.

Posted 8 years ago

“The service 247 home rescue provide is fantastic very efficient. The engineer who attended when I reported a break down was so help ful. fixed my prolem and was also very tidy and clean.”

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Posted 8 years ago

Hi, Thank you for sharing your feedback and leaving a review. We're delighted to hear that you were pleased with the service.

Posted 8 years ago

“Boiler broke down, advised that it was in a bad state. I was offered for valiant to come out and fix, hesitant at first but went ahead. Engineer came and replaced the parts in the boiler, spent almost 3 hours and thoroughly tested it. He even gave me a no quibble 14 day guarantee. Really happy that boiler is working!”

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Posted 8 years ago

Hi, Thank you for sharing your feedback and leaving a review. We're delighted to hear that you were pleased with the service.

Posted 8 years ago

“Call operative Fatima very helpful”

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Posted 8 years ago

Hi, Thank you for sharing your feedback and leaving a review. We're delighted to hear that you were pleased with the service.

Posted 8 years ago

“Your customer services are very helpful. Its not her fault that the engineers get things wrong.”

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Posted 8 years ago

Hi, Thank you for sharing your feedback and leaving a review. We're delighted to hear that you were pleased with the service.

Posted 8 years ago

“Excellent Customer Handling. Very satisfied with the efficient and patient attitude of the sales person, Sadaf. Thank you, Babar Malik”

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Posted 8 years ago

Hi, Thank you for sharing your feedback and leaving a review. We're delighted to hear that you were pleased with the service.

Posted 8 years ago

“Joined 247 Home Rescue recently- I mostly live aboard and my 3 properties are with 247 Home Rescue. One of the properties had an issue with boiler last week, they sent a professional engineer who contacted the tenants and got the issue resolved. Tenant also received sms with appointment details. Impressed !”

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Posted 8 years ago

Hi, Thank you for sharing your feedback and leaving a review. We're delighted to hear that you were pleased with the service.

Posted 8 years ago

“Happy with the service I received. Can't complain.”

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Posted 8 years ago

Hi, Thank you for sharing your feedback and leaving a review. We're delighted to hear that you were pleased with the service.

Posted 8 years ago

“Engineer attended no fuss, prompt and tidied up after himself”

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Posted 8 years ago

Hi, Thank you for sharing your feedback and leaving a review. We're delighted to hear that you were pleased with the service.

Posted 8 years ago

“took out 3 contracts for properties. Paid for almost a year, problem with one of the boilers and guess what? not covered. Truey awful customer service--rude, unhelpful people who look for any excuse not to do anything at all for the money. So many bad reviews online--check them out and avoid at all costs. Clause in contract which says all repairs carried out at "our absolute, sole discretion" Can therefore deny any claim!!”

Helpful Report

Posted 8 years ago

Hi, Thank you for leaving a review and sharing your feedback as it is so important to us. If your case is unresolved, please get in touch with our complaints team at complaints@247homerescue.co.uk.

Posted 8 years ago

“Left the company I was with, and took out a policy with 27/7 homecare rescue in August 2016 after talking to their advisor ( as it was cheaper). At the time they asked and were told that my boiler was about 10 years old and they suggested that 10-15 years was put on the policy. They accepted a Zero excess policy and this is clearly stated on the front of documentation in large letters. The boiler developed a small leak and a loss of hot water upstairs. From the point of calling them, they asked lots of the same questions that already knew because it was asked initially when I was setting up the policy about annual servicing etc. In my view trying to find a loop hole not to honour there commitment from the start and then came up with in small print all boiler over 10 years old are subject to a £75 excess but could not answer why on the front of my policy and having recorded the age of the boiler on the policy why they had sold me a policy which clearly states on the front "0" excess which they would now not honouring. I paid the excess, and the engineer attended and told it us the boiler required a which they would obtain and fit the on Monday this week. Then got a call from 24/7 Home rescue to say that the boiler was uneconomic to repair. How ever if I pay for a 24/7 Home rescue for Valliant engineer to service my boiler they could refurnish at my cost. I have stated all of this to their complaints department and have been informed that they have cancelled my policy as I not happy with the service. Which has left me with a boiler with a problem and no cover...Be warned”

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Posted 8 years ago

Hi, Thank you for leaving a review and sharing your feedback as it is so important to us. If your case is unresolved, please get in touch with our complaints team at complaints@247homerescue.co.uk.

Posted 8 years ago

“Avoid like the plague ... I set up policy with 0 excess only to find when made a claim they wanted 75.00 first excess before sending a engineer out, saying due to age if boiler surely when I set up policy someone should have advised me. Never rec policy dic andvtild sent via email then when rang again they said they did not have my email address. An engineer did come out same day but left from a boiler that was not working properly to having no heating and no hot water rang customer services only to be told that it has been passed to there tech dept and there is no number to be able to chase up . What!!! Was told would have to wait as she could not tell me anything . I am still waiting ... Without water and heating . I have children . will def be cancelling as no one knows what they are doing. AVOID..!!”

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Posted 8 years ago

Hi, Thank you for leaving a review and sharing your feedback as it is so important to us. If your case is unresolved, please get in touch with our complaints team at complaints@247homerescue.co.uk.

Posted 8 years ago

“The worst company ever. My boiler is still not fixed after over a month of first reporting it. Customer service team- if you can call them that are rude and unhelpful. They are not 247- they do not pick up their phones before 10am despite them stating that they operate 247. They take your money for a call out immediately but fail to act upon getting your boiler or issue fixed in a timely manner. They wont allow you to cancel your contract with them if you have had a plumber out despite them not keeping their side of the contract up. If you want to speak to a manager you have to request this and it takes a min of 24 hours for a manager to call you back as 'per their policy'. Terrible and I will never use them AGAIN!!!”

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Posted 8 years ago

Hi, Thank you for sharing your feedback, however we have been unable to locate your details as you have not left a valid reference number or cover plan details.

Posted 8 years ago

“Hi what ever you do, DO NOT USE this company, be it on your own head, here is part of the letter I sent them spelling out the reasons. And here is the reasons why I think I have been ripped off. 1 why on your chat line yesterday did you say we don't cover boilers over 15 years old and you let me take out cover back in February, I took out cover back then and told your salesman the boiler was over 15 years old and he told me no problem we cover boilers 15 years and over. 2 why did you service the boiler if you new it was over 15 years old and if I had known there was a £75 pounds excess charge which again (I was not told) I would not have taken the insurance cover out, your salesman told me no problem we cover boilers over 15 years old, go back over the recordings and you will see for yourself, I am really upset, I have 2 grandchildren that live with me and you have left them with no heating, I hope you are proud of yourselves. 3 I even have to pay another 3 payments to you before I can cancel because you are saying I would have to pay for the service I had, and a £120 cancellation fee, I am going to be writing to watchdog, and I will be taking you to court, no wonder you have so many bad reviews, I should have listened to the reviews, but I thought no give you the benefit of the doubt . 4 In my opinion you rip people of I paid you £10 month thinking I was covered how wrong I was, soon as I needed help you just ripped me of asking for another £75 pound which I have not got. 5 Its all about the money with you, you don't care about the customers as long as you got money coming in every month, when something goes wrong you are not interested. 6 Trust me I wont let this rest, you are just scam rip of merchants, hope you sleep well at nights knowing you left kids with no heating in the middle of winter, one of the reasons I paid £10 a month is because I thought I would be covered, you should have never took me on as a customer in the first place, if you new the boiler was over 15 years old, so if I was you I would speak to your so called salesman, once again its all about the money not the customer.”

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Posted 8 years ago

Hi, Thank you for sharing your feedback, however we have been unable to locate your details as you have not left a valid reference number or cover plan details.

Posted 8 years ago

“Very Poor Service, pl be-aware that they will charge you for everything including boiler breaksdown..Rip off company. I started a membership with them in September, and got a boiler problem recently in November. I phoned them, they asked me to to pay £75 for sending out an engineer. When the engineer came, I explained him what was wrong. He asked me for a key for release the air from the radiator. I don't have a key, but he was coming with an empty hand without any tools which surprised me a lot! He then simply took a few pictures and then left. I asked him what was wrong with the boiler, and he said he will report to the company and I need to make the call to find out. The next day I called their claim line and was told that I need to pay another £200 because the engineer has found that my motorised valve is not working. I asked the term & conditions of the service I bought covers labour and parts and why I need to have pay again. They told me the motorised valve is in fault before I joint their membership. I told them the boiler was working two weeks ago, and I joint as early as in September, and how this could be a pre-existing fault. They then said you have choice to pay £200 or we will not going to fix your boiler. Such an awful company, I then told them and I have already paid you £75 and will not going to pay you what you asked £200. Please be-aware and this is how this company is doing business! While I was trying to call an independent heating engineer to fix the problem, I also tried by myself to release the air from all the radiators. After I have done this, I suddenly found that my central heating came to work! I then phoned them and told them what kind of engineer you sent to me, and the engineer has either no fundamental knowledge or just want to cheat me so I pay another £200 for his following visit?! Pls whoever read this review be ware this company, it is better you pay a slight more for the premium but get the service for what you paid for!”

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Posted 8 years ago

Hi, Thank you for leaving a review and sharing your feedback as it is so important to us. If your case is unresolved, please get in touch with our complaints team at complaints@247homerescue.co.uk.

Posted 8 years ago

“I switched over from corgi to 247 Home Rescue because I found a better deal. I have had the cover for boiler parts and labour as well as the service SINCE 2014. The only time I called them out was on the 22nd of september 2016 because of no hot water or central heating and it just wouldn't switch on and also i've got 9 months old baby, so I am happy that they came to check it and repaired the boiler. they just took abit of time over the phone and the excess I had to pay because my boiler was over 11 years of age, which was the same thing if I were with corgi, that was the only thing other than that thumbs up my boiler was repaired which I wanted.”

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Posted 8 years ago

Hi, Thank you for sharing your feedback and leaving a review. We're delighted to hear that you were pleased with the service.

Posted 8 years ago

“After paying for 9 month cover the Washing Machine had a program fault. I call booked an engineer to call out . However the engineer said the part would cost £500 to repair ??? 247 decided to right the machine off and offer no compensation towards another machine. A bunch of young kids on customer services......”

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Posted 8 years ago

Hi, Thank you for leaving a review and sharing your feedback as it is so important to us. If your case is unresolved, please get in touch with our complaints team at complaints@247homerescue.co.uk.

Posted 8 years ago

“I have never experienced such bad service from a company. They never answer the phone. Complaints department are NEVER available.., but 'will call you back' but they never do. A simple fault on a washer dryer ( snapped wire) went on for months with multiple visits from repair man, and incorrect diagnosis. Recent claim on a dishwasher fault, left inconclusive after 2 months. They can't fix it and now it turns out that in the small print they don't actually have to replace any appliance that you pay them to cover. AVOID LIKE THE PLAGUE”

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Posted 8 years ago

Hi, Thank you for leaving a review and sharing your feedback as it is so important to us. If your case is unresolved, please get in touch with our complaints team at complaints@247homerescue.co.uk.

Posted 8 years ago

“SCAM WARNING - 24/7 Home Rescue After paying membership since July 2015,I got a call from my tenants saying the boiler was not providing hot water. Upon calling 24/7 Home rescue the first part of the scam is to go through some initial "diagnostics" to identify the issue. After asking some ridiculous question to try and catch you out they brilliantly deduced that the tenants had used up all the hot water in the tank and that's why they didn't have hot water. Upon informing them that my tenants are not complete imbeciles, the questioning continued and the next eureka moment was when they discovered that we had an immersion heater and therefore hot water and because of that it is no longer an emergency and cover does not apply referring me to their terms and conditions. I asked where does it say that in your T&C. The response was "I can't say exactly where but it's there" all in a very aggressive and accusational tone of voice. Most of their clauses in their T&C begins with "At our absolute sole discretion ..." in other words at their sole discretion they will not fix anything, absolutely brilliant ! My contract specifically states "Boiler Cover and Central Heating Breakdown" , so what exactly am i covered for , in short , absolutely nothing. They take your money and absolve themselves of any responsibility. They also increased my direct debit before a year was up without advising me which is in breach of the direct debit rules and illegal. I will be sourcing my own plumber and sending them the bill and reporting their practices and unfair T&C's to trading standards. This company should not be allowed to rip off their customers. I advise anyone to steer clear of this cowboy outfit, they will not deal with your problems and their contracts are not worth the paper they're written on.”

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Posted 8 years ago

Hi, Thank you for leaving a review and sharing your feedback as it is so important to us. If your case is unresolved, please get in touch with our complaints team at complaints@247homerescue.co.uk.

Posted 8 years ago

“I`ve been spoken to rude and rushed off the phone whilst trying to book a gas service, she practically put the phone down on me. I had no written confirmation that my payment method had change, everytime I rang I was either on hold for far too long or the person consistently sent the wrong information. On top of that i decided to e-mail. That didn`t get through to them either. They were only interested when I decided to cancel my direct debit. They also kept on `forgetting` that my package included a free service, as they kept on insisting that I had to pay. DON`T EVEN BOTHER WITH THEM. Pay that little extra and get a good service for your money.”

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Posted 8 years ago

Hi, Thank you for leaving a review and sharing your feedback as it is so important to us. If your case is unresolved, please get in touch with our complaints team at complaints@247homerescue.co.uk.

Posted 8 years ago

247 Home Rescue is rated 3.2 based on 438 reviews