247 Home Rescue Reviews

Name: 247 Home Rescue
Address: Parkhill Business Centre, Padiham Road, Padiham, Burnley
Rating: 3.20

3.2 Rating 438 Reviews

55 %

of reviewers recommend 247 Home Rescue

Company Reviews

Questions

Metrics

3.2

Based on 438 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Phone:

0345 3192 247

Email:

enquiries@247homerescue.co.uk

Location:

Parkhill Business Centre, Padiham Road, Padiham
Burnley
BB12 6TG

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247 Home Rescue 5 star review on 12th April 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They do NOT keep to their end of the agreement. They keep CHANGING the Terms and Conditions WITHOUT notice to suit themselves. If you use the Terms and Conditions to defend or justify your position they DON'T listen and threaten you with a Cancellation Fee of a £120.00. "it's in the Terms and Conditions" is the robotic phrase. Be warned....DO NOT use this company!!!!”

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Posted 8 years ago

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Posted 8 years ago

“company totally awful not helpful very rude when you ask them to do something they always ask questions, or question what you have told them to do iv,e cancelled everything to do with this company and wont be using them ever again and do not recommend them to anyone AVOID TOTALLY”

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Posted 8 years ago

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Posted 8 years ago

“24/7 do not cover most items on any contract.”

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Posted 8 years ago

Hi, Thank you for leaving a review and sharing your feedback as it is so important to us. If your case is unresolved, please get in touch with our complaints team at complaints@247homerescue.co.uk.

Posted 8 years ago

“Absolutely diabolical service from this company. I have been a long standing, paying customer, without needing to use them. I have now got what (in my opinion) looks like a basic leak from the boiler and I would assume any trained technician would be able to sort this. The technician appears and stays for no longer than 5 minutes and I am then told they are unable to fix it. On top of this they have to call out the actual manufacturer of the boiler to come and fix it, pushing the £150 charge on to myself. No where in the contract or T&Cs does it say anything about this - but they think it's OK, as a long standing customer, they have reduced the fee from £260 to £150. WHAT AM I PAYING YOU MONTHLY FOR?!? Unless this is sorted, there will be no way I renew my contract with them. I called the company to try and solve the problem and they can not answer any of my questions and just tell me "that is how it is". I advise everyone to avoid this Dreadful company!”

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Posted 8 years ago

Hi, Thank you for leaving a review and sharing your feedback as it is so important to us. If your case is unresolved, please get in touch with our complaints team at complaints@247homerescue.co.uk.

Posted 8 years ago

“Scam - Price increased after 9 months into my 2 year fixed price deal”

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Posted 8 years ago

Hi, Thank you for leaving a review and sharing your feedback as it is so important to us. If your case is unresolved, please get in touch with our complaints team at complaints@247homerescue.co.uk.

Posted 8 years ago

“I had a plan for the boiler and one for the appliances. I called in June to enquire about when they would service the boiler and was told this would happen in November 2016. I pointed out my plan would expire in October 2016 and I was told that there had been a mistake, they should have serviced the boiler in November and somebody would be in touch straight away. 2 weeks later my boiler stopped working. We called and, as we are honest people we highlighted that there had been gas work outside the house. They refused to send anybody to even check it. On that day we happened to have a builder putting air bricks on the other side of our property. The person at 247 Home Rescue even insinuated that was the cause of the boiler not working! Just to add to the grief, they said that since we had not serviced the boiler (whose fault was that?) they could not send anybody. We ended up calling a gas engineer who repaired the boiler and confirmed that the fault had nothing to do with the gas work on the road. I contacted 247 Home Rescue twice for a refund and never had any answers. 2 weeks later my dishwasher broke down. I contacted them, arranged for an engineer to come and fix it but 10 minutes later I got a call back stating that they had decided to start charging me £10 extra per month as my contract was on a discounted no-claim basis. When I ask to point out where the contract stated that (it doesn't) I was told that it had been verbally agreed (I had signed up online!) and that if I had a complaint I should contact the complaints department. Obviously since doing that nobody has been in touch. Trust me, save yourself some grief and never use them. I gave them 1 star only because I can't go below!!”

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Posted 8 years ago

Hi, Thank you for leaving a review and sharing your feedback as it is so important to us. If your case is unresolved, please get in touch with our complaints team at complaints@247homerescue.co.uk.

Posted 8 years ago

“I am a severely disabled and who has a dialysis machine,like many on here i was looking for a service which would save me a few pennies. I was with British Gas for my boiler service on ther 5 star scheme.I received a cold call from 24/7 and the man said that they would give a better service for £4 less, not a lot of money, but when you are on a tight budget, the payment was £18 per month. Because of my kidney machine it is essential that anything to do with the water supply was protected. it is a combi-boiler. After 15 months i became concerned because ther had been no contact at all and certainy nothing regarding my service visits which were supposed the be annual. I rang them and they said they would send someone out. I waited for another month and heard nothing, i rang them again and intimated my intent to terminate the contract if there was no visit,. The man arrived next morning. I have been sith BG for a few years and knew what to expect on these visits, they check for CO leakage go in the loft and check the flue re prime and check all the radiators replace certain parts which are prone to were etc. This person did none of the above. After 15-20 minutes in the room he came downstairs and said that he was unable to"top up" something because there was no key with the boiler, he promised to come back with one and finish the job. Needless to say he never returned. Later on examining the boiler and found that on pulling down the front flap a key was reveled attached to the boiler itself you simply had to detach it. I should if course at that point stopped the contract however other things happened and i just left it £18 per month going out of my bank for another 6 months. When going into the airing company my wife discovered that the boiler was leaking quite heavily, to our dismay it had even started to come through the kitchen ceiling. I rang 24/7. The operative seemed to take an inordinate time to recover my records then proceeded to ask sine rather odd questions, I was aware that all the time she was speaking the water was coming through my kitchen roof even though we had by this time turned off the stop cock, I advised her of this on several occasions. She asked if anyone else had looked at the boiler, if any other plumbing in the airing cupboard could be causing the leak, was i sure the water was coming form the boiler, could i double check the manufacturer to ensure it complied with the one on my agreement, it seemed to go on and on, after all this she said, I had to wait about ten minutes whilst she checked my agreement terms. Eventually she said they would "contact an engineer" on Monday!!. I could not believe this, i thought that 24/7 meant 24/7, this is certainly what the man on the phone said. She refereed me t the terms and conditions, which yes I should have read, I know I am an idiot. I explained my medical condition and it seemed to make no difference she just kept refering me to my contract, it seemed that i would have to go to hospital and the family would have to spend the weekend without water. So i asked if there was any indication of what time on Monday the engineer will call, no she said we will only contact them on Monday, it depends how busy they are. She continued to say that they could not guarantee a call within any time period and it may even be next week or next month for all she knew You can imagine that by this time I was getting a litle upset and asked to speak to her manager.. She said that there where no managers in over the weekend, so i pressed and asked to speak to her line manger, at this she sounded flustered and said I am afraid I am working from home. I had no option but to leave it there. I then rang British gas and reinstated my previous plan paid them £100 and there was someone here in two hours the boiler was fixed in three. Do not go anywhere near this company.”

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Posted 8 years ago

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Posted 8 years ago

“Home Rescue 247 Do not use them! Scam Bought one of their service plan: Service Contract Type 24 Hour Call Outs Boiler Breakdown Boiler Service Carbon Monoxide Test Central Heating System Gas Safe Check Nationwide Coverage Unlimited Call Outs Unlimited Claims Had boiler serviced on 1st/06/16- The boiler has developed a fault since and the water is not heating up properly. Home Rescue told me the fault is not covered as the engineer serviced the boiler recently and said it was OK. Also I was told I didn't contact them straight away therefore I wouldn't be able to claim. And to make it even worse, the adviser told me that as I still had hot water, even if it was not hot enough, they wouldn't do anything about it! This company is misleads people! Scam. They do not honour their ontract.”

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Posted 8 years ago

Hi, Thank you for leaving a review and sharing your feedback as it is so important to us. If your case is unresolved, please get in touch with our complaints team at complaints@247homerescue.co.uk.

Posted 8 years ago

“24/7 Home Rescue pestered me for my business a year ago, so I agreed to try them out. Although I signed up from June 2015 I still received 3 calls asking for my business over the next few months, which gave me no confidence in this company! I did advise the 24/7 operators that I was not confident in them if they didn't know who their customers were. A couple of weeks ago I was wondering when or if I would get a call regarding my boiler service when I received a call, the appointment was booked and carried out within a week. The engineer was pleasant, professional, and very thorough, and did explain what the various checks he was making were for. I have also received a call from Chris at 24/7, checking that I was happy with the service. I appreciated this call and was able to say that I am happy with the service.”

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Posted 8 years ago

Hi, Thank you for sharing your feedback and leaving a review. We're delighted to hear that you were pleased with the service.

Posted 8 years ago

“Avoid these people like the plague. They take your money and do not provide the service specified in their contract with you. On 12th March 2015 I took out a Domestic Appliance Service contract with 247 Home Rescue – Policy Number WS0055355. This contract is, in essence, insurance with monthly payments against the breakdown of specified home appliances. However, I reported a fault in my American Fridge/Freezer to them and they sent an engineer to repair it on 14th April. (This was over three weeks after I reported the problem). He said the machine was beyond repair and that we would be told what action would be taken and that when this happened appliances were either replaced or a contribution to a replacement was made. This is totally in line with the agreement I have with 24/7. However, on 18th April we were told that there would be no cover or payment on this machine because we had made previous claims! There is no mention of any restriction like this in our contract with 24/7 and neither have we been given any other notice of it. By sending an engineer to repair the appliance 24/7 had accepted that the appliance was covered. The contract clearly says that machines will be repaired, replaced or a contribution to replacement will be made if a repair cannot be made. Even after their refusal to cover my machine 24/7 continued to make deductions from the standing order set up on my account until I realised this and stopped the standing order. They refuse to respond to emails, telephone calls or letters. I have made a small claims court against them and intend to chase them up where I can.”

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Posted 9 years ago

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Posted 8 years ago

“We had a sales call from this "company". We were with British Gas at the time. We were told they provided an identical cover for the fraction of the cost. The savings were welcome but the service, or lack of, went hand in hand. If I was nice, I would say that we were mis-sold the service and maintenance contract, but my thoughts are we were LIED to. When we had a problem, they gave excuses why they couldn't repair the boiler, but depending on WHO you speak to, the excuses changes. The latest is the boiler cannot be repaired as it is too old (12 years, we've recently looked it up), so we employed a Gas Safe Engineer to do the repair. He couldn't understand why repair wasn't carried out as parts are readily available and the general condition is in good working order (statement from the engineer). Setting aside not getting calls back when they said they would, lying saying calls have been made when they haven't (yes, they were caught out in one instance as admitted by the contractor) as well as having no missed calls on mobile and not having the boiler serviced as they are OBLIGED to do within a year of the contract, the "service" is non-existent. On a positive note, it's always good to hear the different excuses they come back with. It's comical. Needless to say, we're not renewing as I felt we were conned. Enter a contract with this "company" at your peril!”

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Posted 9 years ago

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Posted 8 years ago

“Engineer was professional and punctual. Knew his stuff and was made sure things were tidy after the boiler service. Thank you”

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Posted 9 years ago

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Posted 8 years ago

“247 saved the day. My tv stopped working last week. Tv guy came on thursday but said he needed some parts. Came today and fixed my tv. Im a cricket fanatic and watching T20 wc is a big deal. Thanks god I ain't watching it at a friends place.”

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Posted 9 years ago

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Posted 8 years ago

“3rd year with this Co. Very satisfied. Just had boiler fixed and service done. Thankx kevin. You da man”

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Posted 9 years ago

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Posted 8 years ago

“do not touch this company with a bargepole ..they are absolutely useless. That is all I have to say”

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Posted 9 years ago

Hi, Thank you for leaving a review and sharing your feedback as it is so important to us. If your case is unresolved, please get in touch with our complaints team at complaints@247homerescue.co.uk.

Posted 8 years ago

“I have only been a customer of 24/7 Home Rescue since 14 Dec 2015 and the service is totally absurd. I originally agreed to their boiler/radiator cover due the price £6 per month and annual service. Only contacted them on the 27th Jan 2016 to check when I was due to have an annual service the operative advised I was not covered for an annual service!!!!!! she apologised for the misleading information and advised I would have to pay a further £2 per month for this service and an engineer would call me in the next 48 hrs. I did not receive any calls so on Tues 2nd Feb 2016 I called another operative advised that the engineer would not call out for up-to 4 weeks!!!!!!!!!! Again this was completely at odds with the earlier operative's advice! I then advised that my radiators were cold upstairs and made a further request for an engineer again I was told this operative did not deal with this and referred to the claims dept I asked to be put through and the operative advised the "button" on her phone to do this was not working!!!!!!!!!! so I would have to call back!!!!!!!!! I called back 5 mins later and was put through to the claims dept to request an engineer but this operative asked me if I had "bleed" my radiators I replied I had but it the radiators remained cold, the operative then asked if I had "balanced" my radiators! I replied no and stated this was why I wanted an engineer and operative stated I could not be given an engineer's appointment for this and would have to fix it myself. I questioned why I had agreed to pay for the services (or lack of) from his company I just hung up in disgust and felt that there was/is no real service available unless your boiler to about to blow up and radiators had fell of the wall in some disaster. I am sorry to say my experience with this company has not been a pleasant and would warn others to read the reviews and check the small print.”

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Posted 9 years ago

Hi, Thank you for leaving a review and sharing your feedback as it is so important to us. If your case is unresolved, please get in touch with our complaints team at complaints@247homerescue.co.uk.

Posted 8 years ago

“Let down by this company.they left me without heating or hot water for 10 days.Engineer not diagnosed properly.I have (0) excess policy.but they ask to contribute £200.than paid.under my policy my boiler was cover but they have good trick tell customer is (BER) after10days cannot find boiler PCB board and said we can't help any more.I did found pcb for £55 fitted by local engineer.posted complaint.and they cancel my policy after 10 months i going to seek further advice i have dougter under 5 .and im with asthma. i make over 100 calls for help but they not help.....”

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Posted 9 years ago

Hi, Thank you for leaving a review and sharing your feedback as it is so important to us. If your case is unresolved, please get in touch with our complaints team at complaints@247homerescue.co.uk.

Posted 8 years ago

“Avoid at all costs. I feel conned. i transferred a boiler cover policy from British Gas after seeing a competitive price. I signed up no excess unlimited cover. My boiler broke down this weekend and it took 6 calls to get an engineer out. They said it was beyond economic repair as a Ferolli make. However 247 refused to adhere to their terms and said they would not contribute towards new boiler as I was still a 'new customer' . When challenged they said it was at 'their discretion'. They would not enter into any further discussion. I have checked terms again and no mention of any minimum contract before a claim.”

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Posted 9 years ago

Hi, Thank you for leaving a review and sharing your feedback as it is so important to us. If your case is unresolved, please get in touch with our complaints team at complaints@247homerescue.co.uk.

Posted 8 years ago

“We have had an absolute nightmare with our boiler breaking down just before Christmas which left my family (me, partner, 2 young children) with no hot water or heating. An engineer came out the same day as we rung 247 home rescue and fixed the problem quicker than I expected. They have made Christmas much less stressful for us so thank you.”

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Posted 9 years ago

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Posted 8 years ago

“Very impressed with this company despite reading negative reviews. I had to wait over a week for a part from the manufacturer to fix my washing machine but I spoke to lovely gent in claims department who kept in touch throughout.”

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Posted 9 years ago

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Posted 8 years ago

247 Home Rescue is rated 3.2 based on 438 reviews