I am a severely disabled and who has a dialysis machine,like many on here i was looking for a service which would save me a few pennies. I was with British Gas for my boiler service on ther 5 star scheme.I received a cold call from 24/7 and the man said that they would give a better service for £4 less, not a lot of money, but when you are on a tight budget, the payment was £18 per month. Because of my kidney machine it is essential that anything to do with the water supply was protected. it is a combi-boiler. After 15 months i became concerned because ther had been no contact at all and certainy nothing regarding my service visits which were supposed the be annual. I rang them and they said they would send someone out. I waited for another month and heard nothing, i rang them again and intimated my intent to terminate the contract if there was no visit,. The man arrived next morning. I have been sith BG for a few years and knew what to expect on these visits, they check for CO leakage go in the loft and check the flue re prime and check all the radiators replace certain parts which are prone to were etc. This person did none of the above. After 15-20 minutes in the room he came downstairs and said that he was unable to"top up" something because there was no key with the boiler, he promised to come back with one and finish the job. Needless to say he never returned. Later on examining the boiler and found that on pulling down the front flap a key was reveled attached to the boiler itself you simply had to detach it. I should if course at that point stopped the contract however other things happened and i just left it £18 per month going out of my bank for another 6 months. When going into the airing company my wife discovered that the boiler was leaking quite heavily, to our dismay it had even started to come through the kitchen ceiling. I rang 24/7. The operative seemed to take an inordinate time to recover my records then proceeded to ask sine rather odd questions, I was aware that all the time she was speaking the water was coming through my kitchen roof even though we had by this time turned off the stop cock, I advised her of this on several occasions. She asked if anyone else had looked at the boiler, if any other plumbing in the airing cupboard could be causing the leak, was i sure the water was coming form the boiler, could i double check the manufacturer to ensure it complied with the one on my agreement, it seemed to go on and on, after all this she said, I had to wait about ten minutes whilst she checked my agreement terms. Eventually she said they would "contact an engineer" on Monday!!. I could not believe this, i thought that 24/7 meant 24/7, this is certainly what the man on the phone said. She refereed me t the terms and conditions, which yes I should have read, I know I am an idiot. I explained my medical condition and it seemed to make no difference she just kept refering me to my contract, it seemed that i would have to go to hospital and the family would have to spend the weekend without water. So i asked if there was any indication of what time on Monday the engineer will call, no she said we will only contact them on Monday, it depends how busy they are. She continued to say that they could not guarantee a call within any time period and it may even be next week or next month for all she knew You can imagine that by this time I was getting a litle upset and asked to speak to her manager.. She said that there where no managers in over the weekend, so i pressed and asked to speak to her line manger, at this she sounded flustered and said I am afraid I am working from home. I had no option but to leave it there. I then rang British gas and reinstated my previous plan paid them £100 and there was someone here in two hours the boiler was fixed in three. Do not go anywhere near this company.