247 Home Rescue Reviews

"MERSEYHIP DOT COM IS THE BEST WAY YOU CAN GET OUTTA , YEAH , I RECOMMEND"

"Damaged our boiler, refused to take any responsibility and 'mended it' with tape. Complaints department show no empathy or care."

"Damaged our boiler, refused to take any responsibility and 'mended it' with tape. Complaints department show no empathy or care."

"On their website states they will quote first.\r\nOn the phone they said \u00a350 call out charge, and that the plumber would let me know how much it would be before he did any work as it would depend on materials used.\r\nPlumber didn't give us a quote before he started work, but said he just needed to use plumbers tape and tighten some bolts.\r\n10 minutes later the job is done and I'm told it's \u00a3498 and I'd receive an invoice detailing breakdown after I've paid.\r\nI paid and and chasing twice, they finally sent the invoice over.\r\nThey charged \u00a345 for the plumbers tape!\r\nConsidering the plumber left the empty container here so I could search it's cost - which ranged from 30p - 55p.\r\nTried to contact them by phone and email after to let then know I'm unhappy with the 8100% markup on materials and I don't get a responce.\r\n\r\nSTAY WELL CLEAR OF THIS COMPANY!"

"It's now 1st June 2024 I been without hot water nearly 3 weeks and I've just received a phone call asking me to wait till the 6th June 2024 for the parts to arrive. I'm frustrated because I've been stressing an F28\/29 code that keeps appearing on the boiler but for some reason the engineer cannot sort the problem out. When taking the policy out the agent reassure you that the engineer carry the parts with them in their van but this is not true they don't have parts they always have to order and by the time they get to you it takes 4 days+. Vulnerable people like myself have no other choice but to suffer like this. I have been neglected don't know how long I will have to cope with this."

"\ud83d\udc4e\ud83c\udffb\ud83d\udc4e\ud83c\udffb\ud83d\udc4e\ud83c\udffb\ud83d\ude41 Home Rescue Emergency Insurance\ud83d\ude21\ud83d\ude21, please do not have your home insurance or any insurance with them as they have messed me up and left me in bad situations where I needed them:(my water pipe started leaking and wasn\u2019t stopping even after turning the main water off, so I called home rescue for help to send out emergency plumber but no, either advised me to get my local plumber and said I can claim back later.\r\nMy local plumber charged me \u00a3421.80 for replacing a copper pipe. When I asked insurance to pay me that after sending them invoice, nothing? They said they will not pay me a penny\ud83d\ude21\ud83d\udc4e\ud83c\udffb please it\u2019s worthless having emergency insurance with them if they're not going to help in need"

"Disgraceful service. Had them install a new boiler. A few months later it became apparent the flow pipe hadn\u2019t been connected properly as it was dripping (very slowly) and overtime resulted in the pressure to drop too low. When I contacted them to rectify they said that because this was more than a month after instillation they would have to charge for fixing the issue unless an engineer from the boiler company came out and confirmed it wasn\u2019t an issue with the boiler itself and was in fact due to the instillation. After doing this and the boiler engineer stating on his report that the leak should be \u201crectified by the installer\u201d, 247 Home care said that didn\u2019t confirm that the issue was caused by the instillation only that the installer should repair! They therefore maintain that this is chargeable and will cost me about \u00a3100 in call out fees. A total disgrace!"