Appliance Repairmen Reviews

4.7 Rating 329 Reviews
93 %
of reviewers recommend Appliance Repairmen
4.7
Based on 329 reviews
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 Appliance Repairmen 1 star review on 19th August 2022
Nicholas Hemmings
 Appliance Repairmen 1 star review on 27th June 2022
Anonymous
 Appliance Repairmen 1 star review on 27th June 2022
Anonymous
 Appliance Repairmen 1 star review on 27th June 2022
Anonymous
Anonymous
Anonymous  // 01/01/2019
This company is fraud! They use subcontractors and do not follow the guidelines of what is told to you when you call The Appliance Repairman. They charged me $320 to turn the water valve on!! I am reporting them as they are nationwide to the BBB as well as the AGs office in Florida. The tech was intimidating and would not leave without a check. Stay away from this company! No support from the customer service number.
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Posted 2 weeks ago
Please DON'T use this company. Unfortunately I didn't check the reviews before i chose this company. The technician told me that he was doing the job only for his partner to get hours and that he wasn't making any money and kept repeating that I would pay more somewhere else. Why the hell would I want to spend my money with someone who keeps reminding me I would pay more somewhere else as if I don't know that but I chose this freaking company to spend my money with and I tried to be humble but what he don't know is I could go buy a dishwasher if I chose too since he kept talking about how much money I would spend somewhere else. HORRIBLE, I didn't feel comfortable time they walked in the door, no name tags no company car, no indication of professionalism at all, and just communicating with this technician I new I was not going to be able to proceed, and the thought of having him come back to my home makes me sick just thinking about it. $95 loss but well gained to never do business with this company again.
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Posted 3 weeks ago
This is a total scam. It charged me 95$ before hand on the phone, claiming this is the service fee. Then, they rescheduled appointment3 times saying that they need to find an available technician. Finally, the technician came in late with no knowledge. He briefly glued the button of my microwave and charged me 270$ in total.. I was shocked. It was total scam and the fix is not desirable.
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Posted 4 weeks ago
Do not use this company! They sent a tech who could not speak English and diagnosed a dryer problem incorrectly. Said the voltage was insufficient coming into my unit. Never touched the dryer. $95 for nothing. Totally incompetent to send a guy like this out on his own. No business card or id of any kind.
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Posted 1 month ago
Do not use these people. They sent a technician who could not speak English well enough to speak with me. They could not get the part they say was needed in a timely manner and offered to refund the service fee; they never refunded it. Turned out their diagnosis of the problem with my appliance was wrong.
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Posted 1 month ago
Washing machine agitator was not agitating as strong as it had in the past but besides that the washing machine was working fine. We called and paid $95 for a technician to come out and diagnose the issue and he completely took the machine apart but didn’t put it back together properly. Now the washing machine won’t work at all and the customer service manager Ray might be the most rude individual I have ever spoken to in my entire life. We asked for the technician to come back and put the machine back together properly and he refused to do that without charging us another $95. Ray told me that I am not a repair technician so I have no idea what I am talking about and that I can call back on Monday to speak to someone else since he is done “helping”me. This is by far the worst experience I have ever had with any company.
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Posted 2 months ago
Bad service, never gave me a quote until late in the service. Almost $400.00. When I complained I was talked over and argued with.
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Posted 2 months ago
They advertise as if they are a local company, They make you pay a $95 fee before they will come out and say it will be applied to the repair bill. NOT TRUE. They just find a local technician for you and take all of the $95 as a finder's fee. The technician that came out supposedly fixed the dishwasher, but when I went to use it the next day it was not working. Would NEVER deal with them again!!
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Posted 2 months ago
Absolutely terrible, no follow-through. Tech came, made a list of parts, charged the fee, and then proceeded to never respond or show up again. It's been 6+ weeks now.
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Posted 7 months ago
BE WARNED - Not happy about having to pay a "finders fee" with this company (Appliance Repair Men)! The actual appliance repairman/person that came to my home was awesome and did great work. BUT, I had to pay a $69.99 fee to A.R.M., that was ON TOP of paying for my repairman. MOST repair sevice companies deduct that amount from the total bill. And no where on their impressive website, does it state that there is a "finder fee"!!!
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Posted 7 months ago
DO NOT USE OR GIVE CARD INFO OVER THE PHONE. THEY WILL CHARGE YOUR CARD THEN CANCEL THE TECHNICIAN!! FRAUD
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Posted 8 months ago
Do not use this company. First, it took me four times speaking with them to get them to understand the directions to our home. They arrived in a run down van with three people: a mechanic, a second man who seemed to take care of the paperwork and a woman who seemed to have no role at all. The mechanic pulled the fridge out from the wall, immediately said we needed to new compressor and we were told it would be over $1,500. No attempt was made to do any diagnostic or to offer any other possible solution. Pay the extra and call a real service contractor!
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Posted 8 months ago
Quality work. Was able to come the morning after I called. Fixed it up right at a good price. Five stars!
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Posted 1 year ago
Dishwasher was not working. Called this company on a Saturday, they send a technician that afternoon with a cost of $95.00. The technician who came was in my home no more than 10 minutes said that the dishwasher pump was broken and I needed a new pump. He only opened the door of the dishwasher and looked at the controls - not sure how he immediately new the pump was broken?? He said his supervisor would call me in 30 minutes with a cost to repair. I received a call from billing asking for my credit card number to pay the $95.00 service charge. It is now 2 days later, and I still have not received the call from the supervisor with the cost to repair. $95.00 down the drain. Would never use or recommend again.
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Posted 1 year ago
You can kiss your service fee goodbye. They will keep it if you use them or not. They will add it to the cost of the repairs and then subtract it as if it’s going to the cost of the job. I am not happy and will not use them again.
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Posted 1 year ago
Just so people know it's not necessarily the technicians fault. It's this company's fault. They verbally agree upon something with the technician but then they backdorham once they start to sign an independent contractor agreement that has all kinds of things in it that they did not agree upon and in order for the end of technician to get paid from them, they have to sign the independent contractor agreement. What states in it they will not be paid. Very crooked company. I suggest you go find a technician yourself and don't use these guys as a middleman because your technician will not be happy and he will end up not doing your job correctly. He also will try to finish your job really quickly. He's also forced with their pay to try to repair your appliance when sometimes it's just not repairable within a reasonable price. So I suggest you use a company that's not third party
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Posted 1 year ago
I thought these guys were local, but it is actually a call center somewhere and they send someone on their list of independent repairmen in your area to come to your house. That means no guarantees and no refunds. I paid $150 in advance for the repairmen to come to my house and fix two different appliances. The $150 was supposed to be applied to my repair cost. My washer - the guy looked at it for 10 minutes and said it would cost more to fix than getting a new one. So, I thanked him and said how about my drawer microwave. These microwaves cost over $1,000 new so yes, would have preferred to get it fixed. He looked at it for another 10 minutes and told me that it was old (12 years - that is not old in my book) and he wasn't sure he could get the part. He called me once and said he was still looking for the part. Bottom line, they never did come back and the $150 they were going to apply to the repair is gone. Afterall, if they say it can't be fixed, how can they apply the down payment that you paid to have them repair your appliance. Buyer beware!
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Posted 1 year ago
I was fine with paying the $69.99 fee to show and diagnose the problem. After informing me what the problem was, I said okay go ahead and fix it. Shame on me for not asking how much the charge was going to be because it was just labor and no parts. The door gasket on my refrigerator had to be removed, soaked in hot water, put back in place and then dried with a hair dryer to make the gasket expand and fit tighter. The tech said that I owed him another $140.01. I asked what the hourly labor charge was and he told me $210. He said that the labor charge was that price if he was there 1 hour or three hours. Can't believe if he was there for 3 hours that the charge would have been the same. He was there for 45 minutes. I called the service department, messaged them a copy of the invoice and Christian said he would get back to me. He did but no adjustment was forthcoming. I felt like I was deceived by the technician by him remaining silent. Will never do business with them again because of this reason.
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Posted 1 year ago
They are scammers. my fridge wasn't freezing I called them and they came out, I said to the tech if it's too expensive to fix ill pay the service call and purchase a new fridge, all the tech did was catch water from my pipe and throw on a block of ice at back of fridge then charged $308.51 then Gave me a 90 days guarantee, then the next 2 weeks my fridge stopped working I called the company tech because he also Gave me his number that's who I spoke to since finding them online, the tech said he will return , when he came he said " I saw on you tube that you need a pair for $700 plus, I said I can't pay that and showed him my recipt that he wrote, he walked out my house and say "take it up with conpany" I'm not able to get my issue resolved and I had to purchase a new fridge, please don't use these people,
 Appliance Repairmen 1 star review on 19th August 2022
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Posted 1 year ago
Do not call this company. They will send you a contractor with no knowledge. They charge me $85 just to send the technician. When technician arrived he told me I have to pay him cash or check for another $115 dollars and he did not fix my washer. My washer still leaking water. I did call, txt send pictures to the technician but no respond. I call the company and they told me I have to deal with him they not responsible. The technician even did not give me a receipt for the work.
 Appliance Repairmen 1 star review on 27th June 2022  Appliance Repairmen 1 star review on 27th June 2022  Appliance Repairmen 1 star review on 27th June 2022
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Posted 1 year ago
Appliance Repairmen is rated 4.7 based on 329 reviews