304 Clothing Reviews

Name: 304 Clothing
Rating: 4.51

4.5 Rating 6,369 Reviews

88 %

of reviewers recommend 304 Clothing

4.5

Based on 6,369 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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304 Clothing 5 star review on 20th May 2023

Clare Robb

304 Clothing 5 star review on 13th March 2023

Adele Alexander

304 Clothing 5 star review on 13th January 2023

Obe Douglas

304 Clothing 5 star review on 14th November 2022

Gary Felix

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have yet to receive my clothing after they said delivered. 3 emails later and still no response... a waste of 140 bucks... come on 304 I’ve purchased plenty of your clothing this is unacceptable to ghost a customer.”

Helpful Report

Posted 4 years ago

Good morning Chris, Thank you for your review, I can understand your frustration, we have been in contact and advised that your order has been delivered to the address provided. We have emailed courier service to raise a claim and investigate this matter as your order has shown as delivered. We will be in contact this morning to chase again for you. Kind Regards, 304 Help Team

Posted 4 years ago

“Slow delivery and bad customer service. Complaint was never responded too.”

Helpful Report

Posted 4 years ago

Good morning Adam, I'm sorry to hear about your recent experience, I have looked into your complaint and we had responded via email but had no response from yourself with any further information. We will be in contact again to get this issue resolved for you :) we look forward to hearing from you. Kind Regards, Charlie 304 Help Team

Posted 4 years ago

“Put an order in a week ago, confirmed that my order had gone through just no confirmation that it was being processed or what date it would be getting delivered via a courier. Sent over an email and still no response.”

Helpful Report

Posted 4 years ago

Good afternoon Neal, We have received your email and sent you tracking details for your order, which will be with you soon as shown on the tracking. If you need any further assistance, please let us know. We are more than happy to help you with any tracking or order information you need. Kind regards, 304 Help Team

Posted 4 years ago

“Haven’t received”

Helpful Report

Posted 4 years ago

Good afternoon Pablo, Thank you for your review, I have investigated your order and can see the order has been delivered to your address via the tracking details provided. We will be in touch via email to investigate this for you. Kind regards, 304 Help Team

Posted 4 years ago

“They lost half the package. It's been two weeks and they are just letting me wait. No refund. No resending.”

Helpful Report

Posted 4 years ago

Good morning Raymond, We have been speaking via email, the last being Friday 7th May. We provided the tracking details from the courier service showing both parcels have been delivered to your address. We will be in touch to figure out the best way forward. Kind Regards, 304 Help Team

Posted 4 years ago

“The sweater and hoodie feels really cheap. From the 2 shirts there is 1 shirt of good quality material.”

Helpful Report

Posted 4 years ago

“ill fitting, not true to size”

Helpful Report

Posted 4 years ago

Good Morning Elizabeth, I'm sorry to hear about your recent order with us, if you want to email help@304clothing.com we will happily exchange your hoodie for you. If you want to let me know what size you normally go for and we can measure this especially for you :) look forward to hearing from you. Kind Regards, Charlie 304 Help Team

Posted 4 years ago

“Shocking selection of clothes. Awful designs and feels cheap. Couldn’t be bothered with the hassle of sending back. All chucked into a charity bag”

Helpful Report

Posted 4 years ago

“I waited 18 working days for my order to arrive (although the estimated was 5-9) only to find out that the items in the deluxe mustery box that I ordered are not even the same items on the site. 304 clearly states in FAQ that in the mystery box there is a fully priced tracksuit”

Helpful Report

Posted 4 years ago

Good Morning Chrysostomos, Thank you for your review, I'm sorry to hear about your recent purchase. All of our mystery boxes are random selected items from the warehouse, if you are not happy, we will exchange the items for you. All the information you need is on our website. If you need any further assistance, please do not hesitate to contact us by emailing help@304clothing.com. Kind Regards, Charlie 304 Help Team

Posted 4 years ago

“Unfortunately I have had a bad experience and I am upset as I love your clothing. I ordered 3 XL hoodies and they came and didn’t fit, however they fitted my 15 year old brother who fits a size medium in most his clothing. Honestly this isn’t any sort of dig to say I hate the brand or anything like that, this was just my experience. That’s why I didn’t bother returning them as they all fitted my brother. Even though they didn’t fit the hoodie itself was actually really nice.”

Helpful Report

Posted 4 years ago

Good Afternoon Nav, I'm sorry to hear about your recent experience with us. We will be in touch via email to look into this issue for you :). Kind Regards, Charlie 304 Help Team

Posted 4 years ago

“I've placed my order on 08/03 and today 24/03 still havent recieved it. The page stated that it takes 5-9 working days but when I tracked down tha parcel it's not even close and it hasn't had any changes for the last 5 days. Unprofessional and unacceptable. I am deeply disappointed”

Helpful Report

Posted 4 years ago

Good Afternoon Chrysostomos, I'm so sorry to hear about your recent order with us, we will be in touch via email to provide tracking details and some more information on your order. We look forward to hearing from you :). Kind Regards, Charlie 304 Help Team

Posted 4 years ago

“After 2 wears of the tracksuit bottoms I have 3 holes underneath the groin area. Disappointed”

Helpful Report

Posted 4 years ago

Good Morning Jamie, I'm truly sorry to see what's happened, we will be in touch via email to get this issue resolved for you :). Kind Regards, Charlie 304 Help Team

Posted 4 years ago

“After ordering a Mens Mystery Box amongst other previous items, and washing them and the colours fading and the clothing destroyed, 304 Were quick to send out replacements. However after ordering a Women's Mystery Box in Female Size Medium, some clothing came and was the wrong size and actually for a Male. Only one item came out of 6 in the package, that was what was ordered and that was a Ladies Hoody in Medium. Tried returning using, what I can only describe as a unfit for pupose return Royal Mail system, and the QR code used to generate the Return label was nit recognised, which means that unless I have access to a printer, I can't send back unless it comes out of my own pocket, which no doubt 304 won't refund either. They don't have a phone you can call, and if by any chance you manage to Get a call they call on a withheld number. They also say they are always on hand online to answer any queries, which I agree with, however they pick and choose when they want to be there most helpful. Its also very long winded and wastes so much time. Now I am landed with £84.99 of clothing for my partner, that she now does not want, due to rudeness and lack of service from 304 itself, which I am not able to return. Absolutely disgusting.”

Helpful Report

Posted 4 years ago

“I didn’t receive my parcel until now, so I can’t give you a review”

Helpful Report

Posted 4 years ago

Good Morning Robert, I'm sorry to hear what's happened, usually orders take 2/5 days to reach Germany, at the moment it is taking up to 7 days maximum due to the current circumstances. We will be in contact regarding your order to check if you have received everything okay. Kind Regards, Charlie 304 Help Team

Posted 4 years ago

“Terrible delivery & very vague customer services.”

Helpful Report

Posted 4 years ago

Hi Tracy, Thank you for taking the time to share such a detailed review about your recent experience with 304 clothing. We are disheartened to hear about your experience, I can see we have been in contact with you via email to explain what had happened regarding the leggings as well as providing you with a full refund and voucher for the inconvenience. Everything had been clearly explained to you, if you have any further questions, please email help@304clothing.com and we can re-cap on what was discussed :). Kind Regards, 304 Help Team.

Posted 4 years ago

“Order took 3 weeks to be acknowledged one of the itmes went out of stock. So I ordered something else to replace it. Heard nothing for another week. Had to email. Order was finally sent out and was missing one of the items. To be told I was told about this I wasn't I was told about another item. To then wait again for the item to be finally sent out. Was really disappointed with the service and the communication regarding this order.”

Helpful Report

Posted 4 years ago

Good Morning Victoria, I'm sorry to hear about the trouble you have had regarding your recent order with us, I can see we have been in contact with you via email as soon as you had emailed. We had rectified the issue by sending you a new hoodie out. If you have any further issues please do email help@304clothing.com and we can investigate this further for you :). Kind Regards, Charlie 304 Help Team

Posted 4 years ago

“Found a Hole in my joggers after an hour of wear sent a photo to customer service and received no reply.”

Helpful Report

Posted 4 years ago

Good Morning Stephanie, I'm sorry to hear but can you try sending the photo to help@304clothing.com as I can not see your email :( not a problem though we will get this issue resolved ASAP. Kind Regards, Charlie 304 Help Team

Posted 4 years ago

“Bad exp. never order again”

Helpful Report

Posted 4 years ago

Good Afternoon Yaqoub, Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. If you could please email help@304clothing.com with your order number and details on the issue you have had we will figure out the best way forward. Kind Regards, Charlie 304 Help Team

Posted 4 years ago

“Very poor”

Helpful Report

Posted 4 years ago

Good Morning Alexis, I can see you have received your order, if you could please email help@304clothing.com we can figure out the best way forward to resolve the issue you may have had. Kind Regards, Charlie 304 Help Team

Posted 4 years ago

“Item ordered 8th Jan, money out if my account 11th Jan, still waiting delivery 29th Jan, despite 2 e-mails sent NO reply!”

Helpful Report

Posted 4 years ago

Good Afternoon, I'm sorry to hear about your recent experience with us, if you could please provide your order number and email address to help@304clothing.com we can resolve this issue for you. Kind Regards, Charlie 304 Help Team.

Posted 4 years ago

304 Clothing is rated 4.5 based on 6,369 reviews