99 Bikes Reviews

Name: 99 Bikes
Address: 150 Commercial Road, Southampton, Hampshire
Rating: 4.77

4.8 Rating 329 Reviews

95 %

of reviewers recommend 99 Bikes

About 99 Bikes:

Since opening our first bike shop in 2007 in Milton Australia, 99 Bikes has grown its store network to 78 stores across Australia, New Zealand and now the United Kingdom. Dedicated to being the world's most approachable bike shop, 99 Bikes makes sure all cyclists have access to the best products, the best service at the best prices online and in store.

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Phone:

02380864832

Email:

help@99bikes.co.uk

99 Bikes 5 star review on 6th March 2025

Ronald Allan Santos Verona

99 Bikes 5 star review on 31st December 2024

Paul Harrison

99 Bikes 5 star review on 19th December 2024

Jason Clarke

99 Bikes 5 star review on 20th October 2024

Ronald Allan Santos Verona

99 Bikes 5 star review on 24th September 2024

Ronald Allan Santos Verona

Lee Samways

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a seasucker mini bomber roof mount £475 roughly online. Turned up missing loads of parts. Had clearly been used and returned (box re-sealed). Emailed within 30 minutes of delivery to be told ‘we will contact supplier’ Heard nothing, contacted again asking for return postage label to be told still waiting on supplier response. After chasing up again I was asked for a collection address which I supplied being told they will collect and send out a replacement but heard nothing since address was supplied. I offered to drive 1.5 hours to Southampton store to exchange to be told they need to get one from supplier although website shows in stock online and in all stores. Absolutely shocking service and do not recommend. Reading other reviews I’m not the only dissatisfied customer. If this is rectified in full by end of Wednesday 28/5/2025 I’ll consider editing this review although I very much doubt it will be and foresee myself having to contact payment provider to do a chargeback for me. Missing crank arm straps Missing spare vacuum pump Missing 5g lube for maintenance Missing bolts to fix mounts to base Missing quick release bolts to mount the bike One rear sucker missing orange spring/dirt protector/ indicator band.”

Helpful Report

Posted 4 days ago

“i ordered a small part for my bike on the Saturday and was told it would probably be in the following Wednesday. i called in the following Saturday to be told its not in yet, there no offer to chase it up, just a we will call you. when ordering parts for peoples bikes, why cant they be delivered to there home address to save on unnessesary trips.”

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Posted 1 month ago

“Customer journey was awful from start to finish. I ordered a bike which said ‘in stock’ had an email confirmation which said it would dispatch within 3 working days, this wasn’t the case. Luckily I got in contact with them and they said they were waiting on stock to arrive, so would likely be 2 weeks wait. After contacting them a second time, they tried to resolved by offering me an alternative bike, which I accepted. They don’t display all the information needed to order the right size bike either. I ordered a Scott which comes in 2 different frame and size tyres dependent on which size you select. (Every other retailer displays this information). I then had to send back the replacement as it was too big, at my own £60 cost. Their website is also incomplete with various sections displaying ‘text here’ The 1 star is the minimum I can give and represents the small and rigid customer service provided. I would not recommend to buy from here, more hassle than it’s worth”

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Posted 1 month ago

“Not impressed. I had a multi part replacement service on the bike. Yet within 100 miles I started to have problems. I've gone back and they've noticed further problems. One of the problems was the crank. I ask why I had to pay for top chainring when crank was worn? However, Why wasn't it noticed? They know me and that I do big miles. I don't like sending this review.”

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Posted 6 months ago

“Such a poor services. The delivery didn’t find my address and couldn’t to deliver the package. I have not received any updates and have to follow myself. I still did not receive a refund too”

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Posted 7 months ago

“Never received my order, dpd has misdirected my package, not helped by horrible customer service very very rude and unprofessional”

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Posted 8 months ago

“The order was wrong”

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Posted 10 months ago

“Bought an Orbea rise M10 2024 model. Brakes came as plain deore brakes rather than the XT. On closer inspection looks like a 2023 model. This I could have got for £2500 less than the 2024 model. 99 bikes have offered to change the brakes but nothing is easy with them. Always too busy don't have time. Really poor service from a bike shop. Will be contacting Orbea in the next few days.”

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Posted 11 months ago

“I'd never buy from you again, it was appalling from start to finish, and still never ended up a complete bike.”

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Posted 1 year ago

“Really poor service from the very start. Bike delayed and I had to chase to find out, frustrating service all round. Took the bike for its 6 week service only to find the chain had been put on the wrong way round. This was causing a small clicking noise on the chain and the gears. Luckily this was picked up as if I hadn't taken advantage of the service and just continued to ride the bike I potentially could have caused damage to the bike and I guess found out the hard way there was an issue. To add to the morning, I ordered some mudguards online earlier in the week and selected collect from a store. I received an email that they were ready for collection and turned up when doing my service only to be told they were not there. Apart from Mike and the service I received from him directly, my dealings with 99Bikes has been very poor. (Even the free T-shirt hasn't arrived) I can't recommend 99 Bikes at all.”

Helpful Report

Posted 1 year ago

“It’s one star from me as you are closing the Swindon shop which has given excellent customer service. I have bought all four of my bikes at the store. As your company show no loyalty to us customers I will not be buying anything from you online.”

Helpful Report

Posted 1 year ago

99 Bikes is rated 4.8 based on 329 reviews