“99 bikes is a great store for beginners and experienced riders. i bought a bike here and everything was great all the staff was really kind and helpful great service. Great Store”
“Ordering process was straightforward. Website easy to use. Order assembly and availability was excellent. Pick up arrangements could have been better. Understandably stores have needed to adapt quickly to a Covid lockdown environment however collection process was not ideal. I arrived at store where there was appropriate measures in place, QR codes, sanitiser, open door and table blocking entry indicating pick up point. I then waited approximately 10minutes while two people at counter attended to phone calls and person in workshop went to & from counter. Ultimately product was provided. This is not intended as criticsm of any of the staff who are operating in a constrained and, I expect, low revenue environment however the customer service approach in a Covid environment could be improved.”
“Booked bike in for some service items. Staff member on the phone was really nice, but could have given me more technical information/advice when discussing my servicing needs. Hope to get a call once the bike has been received to discuss any matters :) Good to be kept in the loop! Cheers”
“Booked bike in for some service items. Staff member on the phone was really nice, but could have given me more technical information/advice when discussing my servicing needs. Hope to get a call once the bike has been received to discuss any matters :) Good to be kept in the loop! Cheers”
“We purchased this bike for our 2 year old for Christmas and it’s such a great bike. The quality and build is exceptional. It feels very sturdy, the size is perfect for growing toddler as you can adjust the seat height with your child. I purchased it with click and collect and it was relatively quick considering it was near Christmas. The staff at 99 bikes were very helpful at answering all my questions before and after my purchase plus they built the bike for us.”
“Helpful and friendly staff assisting in sourcing bikes not in stock in store. Unfortunately other store needed several reminders to action transfer request. Understand that all stores have been more busy than usual. Prices are good and you get sense of value for money. Will keep using store.”
