“The product I bought online a Yakima Fold Click 3 is something that really should be purchased in store, so they can show you how to fit it. It has been quite difficult for us to figure out the correct way to fit it. I live about 4hrs from my nearest 99bikes store so this was diffcult for me but is in no way a reflection of the service i received from 99 Bikes. They were excellent.”
“I shop at 99bikes regularly, at west lakes and mile end. Staff are super helpful at both stores and have always been super pleased with product purchases”
“99 bikes advertise that they are "the most approachable bike shop" and they actually really are. Every person I've dealt with cycles but they are extremely welcoming to any person that shops with them. Their products go from cheap and cheerful right up to what an enthusiast would use. I use their joondalup store a lot but I've also shopped at their Osborne park and Morley stores”
“From order to pick up experience was awesome. I was phoned everyday with an update of where bike was as it had to come from another store due ti colour as it was first my wife's bday & they delivered on the day as promised. The young man a as very polite & helpful. Once picked up in the shop at Burleigh all staff were very friendly & helpful. Highly recommend.”
“I am disappointed that 99 Bikes wants you to pay them for a membership just to get access to their best pricing. If you can give a discount, you should be giving it without making customers jump through hoops or charging them an extra fee.”
“I dropped my e-bike off for its yearly service at 99 Bikes at Browns Plains in February. The bike was booked in by Christopher who was very helpful and suggested what needed to be done. I picked the bike up later that day and found that my bike had been transformed into a new bike again, it was a pleasure to ride and the gears changed smooth as silk. Thanks Guys for a great service, I will be back again for sure.”
“I went to look for an electric bike with a fair idea of the model that I wanted. The staff were friendly and knowledgeable about the product and allowed me to take a test ride on a comparable model. I paid a 10% deposit and was advised that the bike would be available five days later. The staff kept me informed via email regarding the progress of my order and the bike was ready for pick up on the promised date. I was very happy with the service and support provided during the purchase of the bike and for the advice that I was given when I purchased several other accessories for the new bike.”
“I bought a Pedal bike, the service was good but the bike seat was tilted upwards a bit, making my first ride exactly a pain in the ass. I managed to adjust the seat myself with a wrench.”
“Very efficient and helpful team at the Kew store. Advice on lighting and the help in exchanging one product to a higher level light was most welcome and successful.”
“The staff at 99 Bikes Bayswater - Sam on my first visit and Ricardo when I returned the next day to make the purchase - were attentive, helpful and knowledgeable. They listened and gave excellent advice in helping me to pick the right bike. I am confident that the bike I ended up with - a Merida Crossway 100 - was the best choice for my intended use, preferences and budget. I was particularly pleased with being able to ride away with my bike - well set-up for me by Ricardo - on the day, rather than having to wait at least six months as advised by a brand-specific competitor. I have since visited the store for servicing and accessories and received top quality customer service every time.”
