“I chose the wrong bike for my daughter at first, but it was very easy to exchange it for the right one. Buying from the website was easy (initial mistake was my own fault).”
“Products are good. My only issue with online orders is the length of time between order and being able to pick up in store isn’t immediately made known to customer. I probably would have cancelled the order if I had know I would be waiting several weeks.”
“As a busy mum trying to learn new skills ( fixing our family bikes) to save money, I found ordering from 99 Bikes easy. I was able to find what I was looking for and order with confidence. Super quick delivery and goods in excellent condition. Happily recommend and order from again.”
“Went in looking for a mountain bike, found the best customer experience one could ask for; I couldn't be happier with this store and their employees.”
“Very easy to deal with. Ordered online and picked up in store a couple of hours later. Was kept informed on the orders progress. Very happy with the product and the service.”
“They didn't have the cassette I wanted but accommodatd me as best they could by offering me the next model up at a significant discount. You can't beat that for service. Very impressive.”
“I have been 99 bike customer for more than 3 years now. I have to say that their customer service is top notch for two main reasons. 1 Fast shipping with easy tracking. 2 If you have a problem they are very fast to respond and know their products so as giving you good advice on what you are after. 3 Their return and refund policy is great no interrogation to customers on why they want to return product fast replacement or refund. I have to say this is what a customer needs a hassle free transaction. I have to say customer service department is what let down most business. Keep up 99 bikes”
