“The delivery was delayed but this was most likely due to Covid. The delivery itself was pathetic with the delivery person neither ringing the buzzer or sending an sms or phoning. He was seen through the window driving off, then sending a message saying item couldn't be delivered. I am working from home so was there.”
“I am not happy with customer service .they said you can change bikes in 30 days but when I went for a change after 6 days they didnt change mine.bicycle was small for my daughter.”
“Had issue with tubeless tire bulging , showed staff and they replaced it straight away. Awesome service during these difficult times. Thank you 99 bikes Penrith ?”
“Easy online ordering process. Choice of locations for purchase/pick up, quick order fulfillment and notification made the transaction easy. The items were ready to pick up at the CarIton store. The staff at the store pick up were friendly and professional. I will use 99 Bikes again.”
“Online ordering of a new bike and helmet was very smooth, They answered my questions and assured me of the return policy which is really important given I could not try anything.”
“The product first provided to me was incomplete so I returned to the counter. Luckily there was 1 more available. Unfortunately the item was incorrectly labelled, made for rim brakes not disc. That wasn’t apparent until I got home so I’ve made do, but disappointed with this level of service.”
“I have made two queries at 99 Bikes Castle Hill in one week in which both instances were actioned within half an hour each. I would like to commend this store with the way they attend to their customer’s needs in a very timely manner, exceeding expected response time. A thumbs up to both Chris and Phillip in handling my queries leading to my recent purchase of a Wahoo Kickr Snap indoor trainer and a gift voucher as a 99 club member. I have also posted this exact comment on Google review.”
“The Click and Collect system was super fast and although there was a line, it moved quickly and I did not have to wait too long to receive my item. Same day as I ordered it”
