“I am happy with my online purchase of the globber scooter, and actually got it cheaper than the globber website direct! I did click and collect from my local Sunshine Coast store, it was ready within 2 business days. I went in to collect and the lady serving me must have been new? As it was a very strange exchange. The scooter is great for my 18 month old!! I highly recommend, he started riding it within a few hours. Great sturdy design.”
“Friendliest staff of any store. I made a purchase online but accidentally ordered the wrong size, the gentleman I picked my order up I realised and he went above and beyond to get the right size. I couldn’t be happier with the staff at the Carlton store. I drive 25 minutes and past 2 other 99 bikes stores just to go to the Carlton store.”
“The pump I bought was sent to my local store to pickup in a very timely manner. I was kept informed of the process by text all the way through. Would recommend to anyone in a similar position.”
“Online shopping portal was really easy to use and the store I was collecting from contacted me almost immediately to let me know they had my order and that I could pick up when I was ready.”
“I went in to pick up some click and collect kids' bike lights. I got talking with the retail assistant and told her that I also needed a set of basic reflectors.. and did they sell these also? 99 Bikes don't sell them, but the lady found me a set out the back.. no charge. Outstanding customer service.”
“When 99bikes say they will price match and further reduce the competitors price by 5%, they meant business! They have kept their promise with no hassle at all. The only downside is I have to lift the heavy box myself with no assistance from the store. It would be nice if the store provides a trolley to transport the heavy merchandise to the carpark. I ended up dragging the big heavy box from the store all the way out to my car. It was really an unpleasant experience. Other than that all is good.”
