“I purchased a pair of cycling gloves and got the sizing wrong. The return process was simple and straight forward, and the replacement gloves (1 size larger) were shipped out, no questions asked, and no additional freight charge. Nice work guys!”
“The service I received was amazing. My bike parts arrived 2 days after I ordered them. I had expected they would take a week to 10 days. Parts were packaged well. Totally happy with my purchase.”
“The new Camelbak Poduim water bottle is fantastic, when riding a bike its soft outer layer when squeezed is easy and its new designed nozzle is easy to keep clean.”
“Awesome experience. Purchased an eBike (Pedal Clipper) online after a test ride about the McGregor store. Great customer experience in-store helping me select a bike. Followed up with an awesome on-line and delivery experience.”
“Great range of products on good price. I asked a staff to help me find a bicycle for my size and he went above and beyond to show me all available products and also to find a product in other store.”
“Excellent service - again. This is a business that just "gets it." I'm very much a recreational (if enthusiastic) cyclist and I always appreciate the friendly, efficient service from 99 Bikes.”
“I shop at 99bikes regularly, at west lakes and mile end. Staff are super helpful at both stores and have always been super pleased with product purchases”
“I was looking for a Muc off chain cleaner online and I found a price cheaper than 99 bikes. Knowing that 99 bikes have a policy that if you find a cheaper price of the same item elsewhere, they will match it and beat it by 5%. I contacted 99 bikes to inform them that I would like a price match for this item, they checked it out and within minutes, they matched it and beat it by 5%. What a deal. Very happy customer, thank you 99 bikes.”
“I ordered a Yakima Hold up 2 bike rack 28-11-21 which was sent on Couriers Please, it appeared to be lost in transit after contacting Bek in customer support 99Bikes sent out a 2nd bike rack on the 17-12-21 on TNT arriving on the 21-12-21 and the first rack arrived 23-12-21, Yes I had a bad experience because of a terrible freight company (never use Couriers Please) but they followed up my request for help and worked out a solution so I got what I ordered before Christmas, so thank you Bek & Brock and all of the 99Bikes team.”
“The bike computers we ordered were dispatched(next business day) and delivered within good time. Our delivery experience was from Vic to WA. Packed well and arrived in good condition.”
