“Before making a final decision, I called the number listed for 99 Bikes and spoke to a lady about the item I was looking at purchasing as it would be an online purchase unseen. The assistant was so helpful and was able to answer questions. She also went above my expectations as she went and looked at the item I was purchasing (Yakima FoldClick 2 E-Bike Tow Ball Rack) and then compared like type of bike racks. When the purchase was made, I considered the delivery was made in very good timing. Would totally recommend purchasing through 99 Bikes or giving them a call first for assistance for what might best suit you and your needs.”
“We had a great experience in store, looked after very well and had all options fully explained to us and all our questions answered politely and with interest. We are older customers buying E bikes. Justin did not put us under any pressure to buy and very happy to explain all the various models were interested in. The big bonus, compared with other stores we went to, that there were various models to try and available in varying sizes so we could get the fitting correct. Plus I had done a click and collect for a Yakima bike carrier, that went super smooth as well.”
“As always interaction with Gabriel ?, when purchasing special Tannus Armour tyre inserts for my Specialized Sirrus. He insured particular interactions to ensure I received absolutely suitable requirements and as soon as possible because the achievement availability was then a bit complex.”
“The team at 99 bikes Penrith were really helpful in exchanging my mis-sized online vest purchase. My mistake on ordering and they got the new size into their store and called me when it was in. Great teamwork! Thank you”
