“I wanted a floor pump and was given very good advice as to which one was best. Settled on a JetBlack Biggest Fella and it's a ripper. Large gauge, big volume and also has a "Clever Valve" which connects to either Presta or Schrader valves.”
“I have been 99 bike customer for more than 3 years now. I have to say that their customer service is top notch for two main reasons. 1 Fast shipping with easy tracking. 2 If you have a problem they are very fast to respond and know their products so as giving you good advice on what you are after. 3 Their return and refund policy is great no interrogation to customers on why they want to return product fast replacement or refund. I have to say this is what a customer needs a hassle free transaction. I have to say customer service department is what let down most business. Keep up 99 bikes”
“This was my first order with 99 Bikes. I found what I was looking for & made my purchase online, good communication & order dispatch notification. Highly recommend 99 Bikes.”
“99 Bikes SthMelbs has exceeded my sometimes tough expectations. During Lockdownlyfe I decided to teach myself bicycle mechanics by watching too many YouTube clips and upgrading most components on my bike. After fishing around some of the more high end bike stores in the area and getting not a lot of support either for product knowledge, nor basic customer service. I thought my only option was to blindly navigate through online shopping, possibly/most likely buying the wrong thing. I had been using 99 Bikes to pick up the odd inner tube or set of lights, but hadn’t entertained the option of ordering my after-market parts from them, until one day asking could they order specific parts in for me, and the enthusiastic salesperson Jack said ‘Sure’. Over the past 3 weeks Noel and Jack have navigated me through the sometimes confusing upgrades, ensuring that I buy the right product. I would thoroughly recommend all the staff at 99 Bike SthMelbs for all your biking needs.”
“The staff at a couple of the stores helped me select the right bikes for my family and I. And when one wasn’t exactly what I wanted I was able to return if and buy a better one that was recommended by the staff member. Definitely worth spending the time and get the right advise by the staff members that know their stuff. Highly recommend”
