“99 Bikes SthMelbs has exceeded my sometimes tough expectations. During Lockdownlyfe I decided to teach myself bicycle mechanics by watching too many YouTube clips and upgrading most components on my bike. After fishing around some of the more high end bike stores in the area and getting not a lot of support either for product knowledge, nor basic customer service. I thought my only option was to blindly navigate through online shopping, possibly/most likely buying the wrong thing. I had been using 99 Bikes to pick up the odd inner tube or set of lights, but hadn’t entertained the option of ordering my after-market parts from them, until one day asking could they order specific parts in for me, and the enthusiastic salesperson Jack said ‘Sure’. Over the past 3 weeks Noel and Jack have navigated me through the sometimes confusing upgrades, ensuring that I buy the right product. I would thoroughly recommend all the staff at 99 Bike SthMelbs for all your biking needs.”
“The staff at a couple of the stores helped me select the right bikes for my family and I. And when one wasn’t exactly what I wanted I was able to return if and buy a better one that was recommended by the staff member. Definitely worth spending the time and get the right advise by the staff members that know their stuff. Highly recommend”
“We were very happy with the service provided by 99 Bikes at North Parramatta. They provided us with honest advice, efficient service and were very pleasant to deal with. I would highly recommend them.”
“Justin was great over the phone. Difficult times during covid but he made it easy to buy my daughters bike. Highly recommend Pennant Hills 99 Bikes. I would do business with them again. Thanks Mick”
“I have found the service to be the best I've experienced in a very long time, the range is great and their prices are the most competitive i could find, well done”
“I bought a Cateye light online. Really easy purchasing process. Pity postage was costly for such a small parcel but it did arrive quickly and is happily being used without fault. I will buy from 99bikes again.”
“I find that the service is excellent. Items bought online are delivered very quickly. Staff are responsive, helpful and courteous. Enquiries are responded to quickly and efficiently. Prices are competitive and particularly good if you join the Gold Club.”
“I was really impressed with the service from 99 Bikes. I purchased a new bike from them with click and collect, and while I wasn't allowed in the store due to COVID restrictions, the handover was easy and the service rep was really helpful on the phone, making sure I had all that I needed without pushing add-on sales too much. I also booked in my bike for the free checkup service. There's a known issue with the headstem of my bike, and they replaced it as part of the free service. It was done in under an hour and I was back on the road that afternoon. For a business that has such competitive prices and a great online store, I expected to be let down somewhat in the after sales experience, but I've been really impressed with them throughout the buying process.”
“Second purchase of this scooter from 99 Bikes. Now both of our kids have an Envy Scooter. Excellent quality. Easy to use website. Fast delivery. They love them!”
