“I would give Achica a zero rating but don't have the facility to do this. DO NOT BUY FROM THIS COMPANY. They take your money and do not deliver and do not respond to emails. APPALLING!”
“I ordered a rug but they delivered the incorrect one. I have contacted them at least 5 times over the past 4 weeks with no response. They have £150 of my money that they will not return. I hate this company so much. They are such cowards that they have no way of contacting them. I have reported them to Trading Standards and will take them to the small claims court. DO NOT BUY FROM THIS COMPANY.”
“ABSOLUTELY SHOCKING No customer service at all.
This company was happy to take my money and make me wait for my purchase.
I have contacted them by e=mail explained my problem and here i am still waiting .
I would have expected the courtesy of a reply regarding the problem that i have with my rug purchase.
I have sent 5 e-mails regarding the issues and still nothing .
Very very poor.”
“WHAT WENT WRONG???? WHAT A JOKE!!!! ACHICA IS THE ABSOLUTE PITS OF ONLINE BUSINESSES, AND SHOULD BE SHUT DOWN BY TRADING STANDARDS. I DREAD TO THINK WHERE THE MANAGERS OF THIS RIDICULOUS COMPANY HAVE COME FROM, BUT THEY SURE MUST BE MAKING A FORTUNE OUT OF US , AND LAUGHING ALL THE WAY TO THE BANK. FOR HEAVENS SAKE, PLEASE SOMEONE THAT HAS SOME INFLUENCE DO SOMETHING ABOUT THIS COMPANY.”
“Yet another shockingly bad experience with Achica! Placed an order for a sideboard with them back in October, with an estimated delivery date of 10th to 17th Nov. The date has come and gone and there are absolutely no updates about my order. I have contacted them through their "contact form" multiple times and no one has bothered to even acknowledge my contact request, let alone respond. I'm £377 out of pocket. ACHICA are fraudsters and should not be allowed to carry on trading!! I'm going to be making a formal legal complaint against them if they do not resolve my matter within a week. SHAMEFUL!”
“I am still being ignored after several attempts made to contact Achica about non delivery of an item that I should have received in October. A request for a refund has been ignored as well. Will never shop with them again, especially if I have to contact my credit card company about a refund.”
“They used to be very reliable but now orders either don’t come or are very late they do not answer e mails I think someone needs to investigate what is going on I have told everyone I recommended not to order from them”
“Shockingly bad. Ordered 2 rugs (listed as 'in stock' on the site).Waited weeks and weeks and weeks (despite hassling) for delivery. On the day of delivery was informed only one rug was available. And to top it all, the muppets sent the wrong rug. Why, oh why did I not check out their reviews before buying.”
“I was sent an item that looked like it had been made by someone wearing a blindfold (wonky, shoddy workmanship). Returned it and then nothing. No refund. No replies to my emails. They have no idea of customer service. Will never use them again. They are con merchants.”
“Outstanding orders , damaged order. Zero customer service. Not replying to emails. No phone number to ring. See trustpilot for more and more zero rated reviews. DO NOT BUY FROM”
“I ordered a print of an owl called Eyes Wide Open this was not delivered within the time frame. I tried several times to contact them by the online form but NO response. I have now received a print of a cat!! Which was never ordered. Again I have tried to contact them but NO response. I have returned this unwanted item at a cost of £12.00 hopefully I will get a full refund. Once I have my money back I will never use them again and would discourage others from using them.”
“Ordered mirror for delivery 16-23 October. Nothing arrived and no response to my emails. I have tried calling their registered address (Dunelm) and they wouldn't pass me on to Achica. There used to be the option to request a call back from Achica and they used to acknowledge an email instantly and come back with a reply within 72 hours. Looks to me like Achica are going bust.”
“Same experience as everyone else it would appear. Have ordered lots of things from them in the past with no problems at all and good customer service. However, I now have something outstanding worth £153, ordered in September, that hasn't arrived. Three queries sent to them with absolutely nothing back whereas before I'd had replies within 24 hours. Have just contacted them again and threatened Trading Standards if I don't hear back by tomorrow.”
“Items never arrived and there is ABSOLUTELY no way of getting in touch with anyone from Achica. They have an online query form but I have sent three of them and never received any response. A total waste of money and time. I would never use them again. Appalling service.”
“Terrible customer service...non existent actually
Returned an item 2 months ago and still waiting for my money...if it was a small amount I wouldn't be worried, but its £138!!!
I have been emailing constantly, with a repeat email back asking for proof. I have supplied proof of return. Disgusting. I would never use Achica ever again.”
“I foolishly placed another order with this excuse for a company after my first one was cancelled after 3 months due to no stock. Yet again it hasn't arrived and they simply ignore emails asking what is going on.
Never ever have I dealt with such a poor company and unfortunately I didn't see the negative reviews until after I placed my second order.
I am so annoyed with myself for giving them the chance to rip me off for the second time.
AVOID THIS COMPANY LIKE THE PLAGUE - THEY ARE AN ABSOLUTE DISGRACE”
“No customer service they don't reply to any emails and no other way of contacting them , use to be a good company absolutely rubbish now won't ever use them again”
“I have been a customer of Achica since it started a few years ago and on the whole, found they fulfilled my orders with no problems. There was also a phone number for contact in case of queries. Sadly, this is no longer the case. I ordered a cushion with a delivery date of 24 October. This has now passed with no sign of the item and no response from my emails. They have taken my money and not delivered the goods. I am very disappointed with Achica. How can they be allowed to continue taking your money and not fulfilling the orders? Looking at the amount of 1 star reviews on this site, there must now be a case for Trading Standards to get involved in what is happening with this company.”
“I placed an order on the 22 September which I have not received. I have sent several emails requesting a delivery date. No reply. The customer service is nonexistent. Achica has no respect for its clients. I will not order from this company again. I assume my money is lost. If they don't reply to emails and there is no telephone contact how can you get a refund on non delivered goods. So disgraceful, absolutely appalling.”
