Alpharooms Reviews

Name: Alpharooms
Rating: 1.07

1.1 Rating 239 Reviews

2 %

of reviewers recommend Alpharooms

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Phone:

0871 911 0030

Location:

Alpha International Accommodation Limited, 261-263 Ecclesall Road, Sheffield United Kingdom
S11 8NX

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Alpharooms 1 star review on 28th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Alpharooms 1 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dreadful company. I purposely chose to book an apartment with free cancellation up to 5 days before departure. When I realised that Portugal was going to go on the amber list, I emailed to cancel so many times I’ve lost count, and also phoned dozens of times with no response. In the end I had to cancel my credit card so they couldn’t take the money from my account and I have since had invoices for the final balance!! I have sent another three emails informing them that I have proof that I booked as with free cancellation but have had no response. Avoid like the plague”

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Posted 4 years ago

“They do not answer the phone and do not reply to emails.l am 71 and they are the worst company I have ever dealt with Brian”

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Posted 4 years ago

“I paid my holiday in full on 23rd May When I arrived at hotel in Portugal on 6th of June I realised I had been scammed of over £3200. The credit card company I used to make they payment can’t get in contact with them. The Hotel tried ringing several times with no reply. I had an accommodation voucher showing paid in full but quickly realised the money was gone and booking was cancelled. DO NOT BOOK WITH THIS COMPANY”

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Posted 4 years ago

“My holiday was cancelled 4 months ago!... still no refund! Keep been told try again in a few days arghhhhh!”

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Posted 4 years ago

“Hate even giving 1 star Deserve nothing When could get through, lied too told I would receive refund and never received Was to travel in April 2020. Understandly CoVID affected this. It was flight and hotel deal. Owed nearly €2,000 No option given had to accept PRCN - Protected Credit Note until March 2021, despite Ryanair notifying me that they had refunded Alpharooms over €1300 back in August 2020. Things happen and COVID is unprecedented but other retailers and holiday firms reacted in an honest and open manner Yesterday 1 hour 20 mins waiting on phone to get through but no answer. Another email sent that wil not be responded too. Only option left Small Claims Court Never ever use them. Can not even say services as you would need to be able to access a service for it to be a service. Like CoVID keep your distance from them”

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Posted 4 years ago

“The only way to get satisfaction from your complaint is to take this company to the Small Claims Court. Its easy and can be done on line. I got my refund, court costs and interest.”

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Posted 4 years ago

“In the same boat as everyone on this site! I’ve been completely turned off booking a holiday through any group online ever again, from what I can see companies can take your money and don’t have to pay you back!!! They are getting away with it! I’m waiting 13 months for a refund, of course to reply to my emails!!! Alpharooms are gangsters!!!”

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Posted 4 years ago

“Do not book anything with alpharooms holiday cancelled last July tried emailing . phone no one will answer how they can take people's moneyl what a scam”

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Posted 4 years ago

“Alpha rooms and teletext owned by the same company Truly Holdings, They are still taking bookings and taking money, but not responding to phone calls, emails asking for my money back from 2000. They said a credit note will last for 12 months and if you didn’t book in this time you had to wait until the year was up and the you could have a refund, the holiday was booked for April 2000 , it will be 1st June tomorrow, I have phoned numerous times and they just fob you off with lies, I have filled in claim Form , but to no avail, Not even a response, Please don’t loose your money by booking with Alpha rooms or teletext, They are still advertising and taking bookings and money, I personally wouldn’t be surprised if they claimed bankruptcy,”

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Posted 4 years ago

“A complete an utter shambles of an agency. Do not book anything with this company.!! I booked and paid for a holiday in February 2020 for April 2020 with them which was cancelled due to covid. They said I had to wait till last day in April 2021 for refund. Now they have completed stopped answering calls. May 25th 2021. DO NOT BOOK WITH THIS COMPANY”

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Posted 4 years ago

“Request a charge back from your bank, I did and within 48 hours I received a full refund. Alpha rooms woeful customer service. Waiting 14 months for a refund from alpha.”

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Posted 4 years ago

“AVOID AVOID AVOID i wouldn't even give Alpha rooms 1 star. Waiting for a refund since may 2020. No reply to written complaints, When you call and finally get through after nearly and hour they say they are putting you on hold and then hang up. DISGRACEFUL. Have sought legal advise”

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Posted 4 years ago

“Still waiting on a refund since May 2020. can not get through to these at all iv spent many hours on the phone and iv sent emails still no answer from them. I'm Irish so i dont know what else to do?? but this is pure robbery!!!!!!!!!!”

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Posted 4 years ago

“Cannot get refund since last May for cancelled holiday for which initially a voucher was supplied and now cannot get my cash refund. Have sent numerous emails and messages through their website without success and have tried telephoning. Do not know where to go from here as I am an Irish Customer and the law varies from Ireland to England. I am 70 years old and cannot afford to be without this money but this company do not seem to care. Will never deal with them again, but I need this money back now.”

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Posted 4 years ago

“When you book a room with free cancellation you expect your money back but they are asking 30% cost , even you have 6 months to trip...”

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Posted 4 years ago

“Shocking company when you book a room with free cancellation you expect your money back but no got to get a credit note, will never use again!!!!”

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Posted 4 years ago

“I like many other customers have been let down by this company. I waited patiently for the refund date after being issued with a year long voucher. They haven't even responded to my emails. To the set refund email and any other emails sent to active emails. I've used this company several times before. However I will never use them again. If you'd been robbed by someone for the amount this company have taken from you they'd be arrested! Why are big companies protected! It's just shocking!???”

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Posted 4 years ago

“One star would have been a 0 star only they didn't have any. Same as everyone else they don't returns my emails&phone calls,still waiting for my refund, they said I would get refund and of March we are just getting fobbed off never again will I use this company again. I think its disgraceful the way we get treated we save our money for holidays and then for them to rob us they take the money and has to be paid in full otherwise the would cancel but don't give back so very angry”

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Posted 4 years ago

“A year and a half and still no refund for our pandemic holiday that was cancelled. Phone line always says they will ring you back with department for refund within 48 hours and this never happens your back to square one. Joke of a company do not use ripping people off of money they need during these times.”

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Posted 4 years ago

“SCAM ARTISTS!!! FRAUD!! BEWARE!!!- they pretend to be a law firm Michael J Carbill in New York and tell the seller that all expenses will be paid for their Timeshare, there are no upfront fees. They make a high offer on your Time Share to entice you, then when the fake transfer is suppose to be made they demand the buyer to pay the transfer fee upfront, ours was $2,400. They demand you pay to have the Timeshare transferred and deny they ever told you there were NO UPFRONT FEES. The name of the company to pay was not to the Timeshare company. I called the timeshare company and they told us that no such person works for their company and they do not demand the seller pay the transfer fee upfront, anyone can pay the transfer fees, as long as it is paid. ALL FRAUDULENT!!!The documents received did not come from the Timeshare company, the name of the person to be paid was not of the When I called Alpharooms, all of a sudden their attitude changed and they made excuses or lie after lie to cover their story and got rude and tried to demean me and my spouse. The idiots never got our money, dont let them get yours. I am reporting them to the Fraud Department! This has to end.”

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Posted 4 years ago

Alpharooms is rated 1.1 based on 239 reviews