Alpharooms Reviews

Name: Alpharooms
Rating: 1.07

1.1 Rating 224 Reviews

2 %

of reviewers recommend Alpharooms

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Phone:

0871 911 0030

Location:

Alpha International Accommodation Limited, 261-263 Ecclesall Road, Sheffield United Kingdom
S11 8NX

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Alpharooms 1 star review on 21st September 2021

Joanne Thompson

Alpharooms 1 star review on 17th April 2021

Ian

Anonymous

Anonymous // 01/01/2019

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“Shocking company when you book a room with free cancellation you expect your money back but no got to get a credit note, will never use again!!!!”

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Posted 2 years ago

“I like many other customers have been let down by this company. I waited patiently for the refund date after being issued with a year long voucher. They haven't even responded to my emails. To the set refund email and any other emails sent to active emails. I've used this company several times before. However I will never use them again. If you'd been robbed by someone for the amount this company have taken from you they'd be arrested! Why are big companies protected! It's just shocking!???”

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Posted 2 years ago

“One star would have been a 0 star only they didn't have any. Same as everyone else they don't returns my emails&phone calls,still waiting for my refund, they said I would get refund and of March we are just getting fobbed off never again will I use this company again. I think its disgraceful the way we get treated we save our money for holidays and then for them to rob us they take the money and has to be paid in full otherwise the would cancel but don't give back so very angry”

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Posted 2 years ago

“A year and a half and still no refund for our pandemic holiday that was cancelled. Phone line always says they will ring you back with department for refund within 48 hours and this never happens your back to square one. Joke of a company do not use ripping people off of money they need during these times.”

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Posted 2 years ago

“SCAM ARTISTS!!! FRAUD!! BEWARE!!!- they pretend to be a law firm Michael J Carbill in New York and tell the seller that all expenses will be paid for their Timeshare, there are no upfront fees. They make a high offer on your Time Share to entice you, then when the fake transfer is suppose to be made they demand the buyer to pay the transfer fee upfront, ours was $2,400. They demand you pay to have the Timeshare transferred and deny they ever told you there were NO UPFRONT FEES. The name of the company to pay was not to the Timeshare company. I called the timeshare company and they told us that no such person works for their company and they do not demand the seller pay the transfer fee upfront, anyone can pay the transfer fees, as long as it is paid. ALL FRAUDULENT!!!The documents received did not come from the Timeshare company, the name of the person to be paid was not of the When I called Alpharooms, all of a sudden their attitude changed and they made excuses or lie after lie to cover their story and got rude and tried to demean me and my spouse. The idiots never got our money, dont let them get yours. I am reporting them to the Fraud Department! This has to end.”

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Posted 2 years ago

“I have given 1 star as you dont get he option to give zero. STAY AWAY FROM ALPHA ROOMS. I have been trying to phone for months with no answer. In addition i have sent numerous messages and to date had no response. I will never use this company and would recommend anyone else STAYS AWAY FROM THEM”

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Posted 2 years ago

“Alpha Rooms a joke. Do not book with them. They cancelled my accommodation in April 2020 due to covid. I was told I could not get a refund until April 2021. Now they will not answer any e mails and it's impossible to contact them. If you phone them and are lucky to speak to someone who can speak English. They promise everything just to get you off the phone. Customer service is shocking. I have never ever dealt with such a company. They are a disgrace.”

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Posted 2 years ago

“Absolute disaster.. So frustrating when not one person I spoke to in their CS could help in any way with refund. I have been chasing for over 12 months now. Flight company confirmed that they refunded the money but still nothing.. I am done chasing now and I am going to seek legal action. No other route to take at this stage. I will never book with them again.”

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Posted 2 years ago

“I am in the same situation as most people on this site. We have been trying to get our refund from Alpharooms for over 12 months,but just been lied to, or ignored, so decided that the only option left was to contact our bank 'Santander' and take out a section 75, but to my surprise and horror Santander said that they could not issue an s75 because Alpharooms had not refused to pay the refund. So what the hell are we supposed to do?. If this is the case none of us has any chance of getting our money back without taking them to court.”

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Posted 2 years ago

“Same as everyone else with the no refund. Suppose to go away April 2020 and cancelled due to Covid and still awaiting a refund for hotel. Keep getting fobbed off by staff at the Indian call centre time after time. Just started sec75 with my credit card company as fed up dealing with these clowns! Every single person tells you something different every time. These staff members are clearly being told to lie to us by their seniors and are happy to sit there and do it. Alpha rooms have no intentions of paying anyone back at all. Everyone this has happened to should report this matter to police online as a theft as that's what I will be doing after this review. Anyone rading thats not booked with these clowns be warned!”

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Posted 2 years ago

“Non rimborsano niente solo false promesse. Non rispondono alle email, disonesti e truffatori. Stare lontani utilizzare altre piattaforme più affidabili.”

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Posted 2 years ago

“Go to your credit /debit card company and ask for charge back and they will get your money back”

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Posted 2 years ago

“AVOID! I’ve been waiting almost 12 months for a refund on my holiday that was cancelled. No one responds to emails, they’ve gotten rid of the chat function on their website and customer service over the phone wasn’t able to help. Disgraceful treatment and communication.”

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Posted 3 years ago

“DONT EXPECT A REFUND! After cancelling my holiday due to COVID and receiving written confirmation from Alpharooms that I'm entitled to a refund they have since confirmed that I must wait 12 months because they paid for the booking with the hotel who will not refund Alpharooms for the same period. I checked with the hotel and it's a total lie! They have not paid for the booking at all, it's just an excuse to hold onto my money. You should also be aware they are not ABTA registered despite the claims made on their website - if you dont believe me check this out https://www.abta.com/abta-member-search”

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Posted 3 years ago

“So bad I can't put it on to words. They keep cancelling my hotel and not telling me, then when I spend hours on the phone trying to sort it out, they just hang up.”

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Posted 3 years ago

“Worse company ever, booked in yhe knowledge that i could get a full refund before may 2021, i cancelled a month ago and now just getting email after email stating i have to have a credit note, im furious,i will never use these again even if a great deal came up, shocking customer service”

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Posted 3 years ago

“Dreadful company to deal with. Applauding customers service. AVOID AVOID AVOID still waiting a refund over 1 year later”

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Posted 3 years ago

“The worst company ever. Absolutley disgusting service. Avoid at every single cost.”

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Posted 3 years ago

“I’m the Same two years they have had my money. I was told last year I would have to wait until April 21. So today rang them with no joy only to told I have to wait until April 22. This is a bloody joke how they are getting away with it I will never know.. But I will keep on to them I won’t let it go..”

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Posted 3 years ago

“I booked a hotel through Alpha rooms, The website stated at time of booking a 20 deposit was required and full cancellation if required. I booked and the very next day cancelled through their website. I received an email to say that the booking would be cancelled and could I confirm, this I did. One month later I checked my bank account and a payment was taken of £828.85 for the booking. I requested cancellation through Alpha rooms on the 17/03/2021. The booking should have been cancelled and the second payment of £828.85 was due on the 14/04/2021. This money should not have been taken and I am now been informed by Alpha rooms that's they were waiting for a cancellation confirmation from the hotel. They did this on the 27th March. Why did the hotel proceed with taking more payments when they and Alpha rooms both knew that the booking was to be cancelled. I requested from both companies what date were they informed of the cancellation by Alpha rooms. I was told by Alpha rooms that if I did not accept a voucher they would not cancel the booking which implied that further payments would be taken. This can not be legal, both parties were informed one month before any payments were due that I wished to cancel and proceed to taken money from my account. This is stealing.”

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Posted 3 years ago

Alpharooms is rated 1.1 based on 224 reviews