Alpharooms Reviews

Name: Alpharooms
Rating: 1.07

1.1 Rating 239 Reviews

2 %

of reviewers recommend Alpharooms

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Phone:

0871 911 0030

Location:

Alpha International Accommodation Limited, 261-263 Ecclesall Road, Sheffield United Kingdom
S11 8NX

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Alpharooms 1 star review on 28th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Alpharooms 1 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

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“DONT BOOK WITH THIS COMPANY!!! We had an awful experience! Awful staff member! Our flight has been completely cancelled to America from Ireland and no refund! They said they can change it to a different date but when is anyone able to travel internationally? They were so unhelpful and she would barely let me speak! Terrible customer service! So we have to go to the lost of the money! Ridiculous!!!!!”

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Posted 4 years ago

“Waiting on a refund since July and nobody will respond to me now. Customer service is a joke as is this company. I will never use them again!”

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Posted 4 years ago

“Absolutely disgusting that you are told you can't get a refund until a year after your departure date they are a bunch if thieves stealing people's money they should be taken to court and held accountable for this”

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Posted 4 years ago

“Booked Apt on return 2019 for same Apt 2020. Due to covid cancelled again. Changed booking to April 2021. Now Euro restrictions Cant Travel. Alpharooms have refused Refund only giving credit. I quoted my rights and argued with a Living Robot who just replied no Refund to everything. 2 years with my money that I cant get back. Never book with them again.”

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Posted 4 years ago

“Still awaiting, a refund for a holiday booked for April 2020 They have had my money since January 2020 and are still not willing to give me an exact date when i will get my refund. Terrible customer service.”

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Posted 4 years ago

“Booked a Holiday to Egypt Flights, Hotel and Transfers in Aug 2020 with Alpharooms. It was cancelled prior to our departure and before the final payment was due. They still took the final payment knowing the holiday was cancelled. After speaking to them regarding a refund, they said they were waiting for a refund from TUI (the flight operator). I explained, I have spoken to TUI and they confirmed that they had refunded my flight money to Alpharooms and even gave me the card the money was transferred back onto. Been battling with Alpharooms ever since trying to get my refund. Eventually, they sent an email saying to fill out all the information, ATOL Certificate, bank statements showing monies paid etc. Sent all this accross to be told that you would need to wait until March 2021 for a refund. Well here we are, its 31st March and NO REFUND. I think the only way is a small claims court as they do not honour their ATOL membership rules. Why are they able to have this status when they DO NOT refund.”

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Posted 4 years ago

“I booked a holiday for August but cancelled two weeks ago as I am not comfortable travelling at the moment due to covid. Today they took money from my account which was unexpected and was there for bills. I rang them and was told that the supplier had not yet cancelled the holiday and it was still active on their system. God only knows how long I’ll be waiting for refund, if I ever get it. Ridiculous.”

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Posted 4 years ago

“Avoid this company at all costs. Same issue as everyone else refusing refund. Fobbed off all the time credit voucher, once you state your rights with regard to their terms and conditions commu nication ceases. This company should not be allowed to trade.”

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Posted 4 years ago

“Absolutely disasters to deal with... Received email from Aer lingus start of November that my flight had been cancelled for 29th December so was told I would be refunded throw the agent which was alpha rooms I have been ringing almost everyday spoke to atleast 10 different customers service employees jasmine, Lauren Benjamin Mike Hanson kenneth Stanley ANNA ( AND ESPECIALLY REEVES WOULD PROMISE YOU THE WORLD) And today was told the same old stories they haven't received the refund from Aer lingus or that you will have to wait 1 year till fligt was ament to go or we will give a voucher or 3 months till fligt has gone money will be give back that was by floor supervisor Mike which was the only email in writing of alpharooms . Know Stewart greene the manager has told me to be patient for couple more days and all phone calls recorded they have been given me every excuse not to give me my money back €1800.00 know over 6 months waiting still waiting.. ABSOLUTE JOKE STAY WELL CLEAR”

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Posted 4 years ago

“Difficult to get a refund from, booked in Nov 19 still have not received refund as of March 21”

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Posted 4 years ago

“Terrible company,was supposed to go on holiday in December, obviously with covid it was cancelled,we have the credit but they keep saying no to a refund,why should they have 1200 pounds of my money,it should be in my bank account,going to try and take the matter further.”

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Posted 4 years ago

“Still waiting for my refund after 9months and you are still fobbing me of with different dates”

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Posted 4 years ago

“As many have said still waiting for a refund a year after travel was supposed to commence just contacted them and told that the financial department would be in touch within 1 week to arrange my refund t.b.h I don't have much faith in this phone call ever occurring. Would of given no stars but option didn't exist”

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Posted 4 years ago

“Still waiting on refund from August 2020, need I say more.”

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Posted 4 years ago

“Still waiting for refund from august 2020”

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Posted 4 years ago

“No refund even after waiting 13 months. Avoid this company at all costs!!!”

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Posted 4 years ago

“DO NOT USE THEM!!! Booked a holiday that was cancelled due to Covid 19, got a call off Alpha rooms 3 months after we was due to go and they promised a refund to which I have never received, now telling me that i can only have a credit note and will refund in 12 months’ time if I don’t book which I don’t feel confident will ever happen! They continue to promise the earth and never deliver and back track each an every time you speak to them. Stay well clear, they are total con artists!!!”

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Posted 4 years ago

“In the past before Truly Holidays took the over it was a great helpful company to book with. The call-centre was here in the UK, they answered within three minutes. Now that the call-centre is in India it is hopeless. I have just waited over half an hour to get a reply to be then told that my hotel money won't be refunded because I booked to fly in early May 2021 and the earliest that people can fly is May 17th. I will NEVER USE THIS COMPANY AGAIN. Hotels.com are good to book with and Love holidays.”

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Posted 4 years ago

“Worst company in the holiday business!! Booked and paid in full for a holiday that was cancelled due to Covid 19. They have changed the date of our refund 4 times now! It's now been 7 months from the date it was cancelled and they are still withholding the full payment for our holiday!”

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Posted 4 years ago

“Had hotel booked for December 2020. Jet2 cancelled flights due to COVID. I informed alpha room’s on 17th of September and was told to wait between 24-72 hours and phone back and they would sort out refund after they had contacted the supplier. I did as they asked and it has been the same story every time I’ve called them. I have phoned again today 11/03/21 and been on phone for 30 minutes the first time and 27 minutes second time. I hung up in the end. After reading all the bad reviews about this company and the despicable way they treat people I will never use them again and urge others to think twice about using them.”

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Posted 4 years ago

Alpharooms is rated 1.1 based on 239 reviews