“Do NOT recommend this card for anyone!! After having the card for a year & not using it, they said they would close my account if I didn’t use it. I didn’t want my account to close so I ordered a new card. Only to find out they lowered by available credit $500 less than what it was without telling me!! Will not be using this card anyone & I will be closing my account. If I could give 0 stars I would!”
“Barclay Credit card is the Worst Card in my life time. IT charge me for transaction that I even don't attempted at all and when I called them, they asked me to deal with the merchant and file dispute form. Merchant offer to do 3 way conference call and end up Barclay system is down and they can' t see my Acct.
Then I charge 1 transaction, they authorized 3x transaction which make my balance goes down. Then take another 2 or 3 days to cleared it out. Its a worst Card. If you have choice, stay away from Barclay Card. Its totally a night mare of your life”
“Disgusting harassment. Chasing me for a charge that'should not be charged there error but don't deal with it .need investigatigating by appropriate body”
“Appalling bank, flawed systems!
What an appalling company. They asked me for my latest bank statements which I duly provided. After a few days I then discover they want the latest statement (i.e. a statement that has not yet been issued as I explained to them!). They seem to think that I can provide them with something that doesn’t yet exist!!! On top of everything else they addressed me by the wrong name, a name that had nothing to do with me whatsoever. The bank that gets your name wrong can also get a lot of other things wrong. Wouldn’t trust them as far as I could throw them! Pathetic!”
“Barclay customer for some time I decided to get a BARCLAYCARD. This was a start of a lengthy process of phone calls and visits to the Barclays Branch. First problem is that to activate a card requires a visit to the branch office and the ATM machine located within. Second problem is that both Barclay Bank and Barclaycard operate separate apps in IOS. The Barclaycard App is not comprehensive and is difficult to set-up direct debit payments. Their help-desk suggested I delete the Barclaycard App and set up a Barclays Bank App which will allow access to Barclaycard as well as other accounts. Easier said then done, help-desk now suggest that I need a Pin-sentry device, which also need activation. Apparently, I only need it on a one-off bases as any future recipients can be set up using two tier variation using my IPhone. What a waste of time getting the Pin-sentry.
I get through all these hurdles. Including 2 months it takes Barclaycard to set-up a direct debit from my Barclays account. How difficult can this be? I got several emails from them informing of the progress - apparently is it that complex.
The final straw, was when I was told that they cannot increase my credit limit from the token £200 because no evidence of my financial viability (proof of earning) was provided with 45 days of the opening of the Barclaycard credit account. As they are not allowed to look into my Barclays Account. I can however take two paper copies from my account and show them at the Branch Office or upload them to the website. I protested. My problem was elevated to the Customers Solution Team.
A lady from the Solutions team called to inform me that I have an option of waiting 6 months before I can apply for credit limit increase because between 45 days and 6 months there is a dead period where nothing can happen - accept closing the account altogether. This is exactly what I did.”
“Barclaycard poor poor poor makes changes no explanation no letter it said it had sent feeling very upset like they dont trust me. Always been a good customer to them very disappointed . Go elsewhere”
“I basically was penalized for cosigning my son's student loan and Barclay reduced my credit line over 90% without mail notification!! I was taken aback in a major way!! I've always paid on time and they were increasing my line every six month.I tried to redeem my reward points on three occasions and they never updated my address correctly. This is what happens when you sacrifice customer service and move the call centers overseas. Last week I gladly closed my account on my terms as it's the WORST card I've ever had!!”
“As a company we had charged a customer £2200 and the card declined the customer provided an AMEX went through no issues. The next day we had a call from the worse admin person ever, Lucy Cook to be precise, asking us why we tried to take the payment, explained it was declined and here is the proof, and sent her details, with no further communication a letter was supposedly sent to the company to say seize trading on machine, letter we not sent, anyhow unknowing we continued to use the service now have nearly 10K locked with them and they have just advised we cannot get paid for 180 days . just in case of chargebacks. DO NOT USE there merchant services absolutely shambolic I have complained to financial ombudsman hopefully they can help.
Best bit - reason for closure - we do not own all the cars we advertise. well when you book an airline ticket with a travel agent they dont own planes.”
“Worst card ever and I have had many since I am almost 80. I would give them a minus 10 rating when it comes to customer service and backing up their customers. 3 months ago while traveling out of the country a fraudulent charge in excess of $700 was put on my card for a small purchase. I got no receipt since his credit card machine was not printing, but I got a hand written receipt showing the purchase. My signature was forged on the transaction, not even close to my own signature which Barclays had and could have compared. They refuse to remove the unauthorized charge saying they received verification from the merchant that I signed. I had two witnesses with me but they never bothered to speak to them even after they wrote Barclays letters saying I did not make this purchase. They really don't care about their customers and I advise anyone who has a Barclay card to g et rid of it as soon as possible.”
“#ScamAlert Do not get a Barclaycard. If you are a victim of fraud you will be charged for the transactions and any interest they accrue @BarclaysLDN @barclaysuknews #Thieves #ScamAlert”
“Having a credit card and getting into diffufficulty. Barclaycard were very helpful and patient about my needs. They gave me so much support and they got me back On track. They were never patronising and showed so much empathy. I hope that I can continue with them and improve my credit score”
“Worst company ever.
You have difficulty paying using the app.
They actually reduced my limit from 1600£ to 260 due to a.late payment of 14£ which I had difficulty paying it.
I had to cancel my Barclaycard as I had no choice.
I will definitely not recomand them”
“Sign up easy enough, but until they verify income, the credit limit is ridiculously low. The marketing materials implied I’d be given a credit limit 17 times the actual
amount. And income verification is appallingly difficult. Their Online system doesn’t work, and in branch only one person could do it, meaning waiting around. And that person could not verify income but will simply forward documents. Terrible systems making for a terrible customer experience. I truly regret taking a card with Barclays. Take your business elsewhere.”
“Not worthy of a star - statements provided via one of their own branches 2 months ago, fortnightly half hour phone calls for updates, still no resolution 'we can't tell you when our department can get to it' despite being escalated to a level 2 complaint. Their poor team having to apologise for their dire service over and over and over again. Will never, never deal with this bank again.”
“Useless company. My card was used without my permission and they didn’t even care. They found in favour of the company where the card was used, so I had to pay the debited transaction. I decided to close the account. Stay from this company, they will only bring you pain and suffering.”
