“Worst company ever. Applied for a credit card was told I needed to send the more information. I asked the lady if I could fax it she said no. Turns out I could’ve faxed it so I just sent all this sensitive information in the mail for no reason. I never heard back from anyone and I still don’t know if I’ve been approved or not. I sent a complaint to customer service and never heard back every time I call I get transferred to at least four different people and nobody ever helps me. They haven’t even sent me a letter saying that they got the information that I sent so that’s just out there. So mad.”
“My card expired and I have called a dozen times for a new card and still have not received one. I like Barclaycard but cannot use it because I do not have a new card. I have been a customer for twenty years and can no longer be one simply because no one will send me a new card. I have never had a company turn down my business! If it wasn’t so frustrating, it would be laughable.”
“Had been with them for many many years, wouldn't help me by lowering my rate despite that I've never had a missed payment. They would honestly prefer to lose your business then to help you.”
“Terrible service- charged an annual fee and wouldn't waive or remove- i closed the account and they charged the annual fee anyways! Never do business with Barclays again!”
“Stay away from this company. Absolutely terrible. I accidentally paid off my card. I called and said it was a mistake. Then I called back and said never mind keep the money. Then 73 days later they returned the money. I called and said I didn't want the money and immediately returned it within hours. They then charged me interest for 2 months that they had my money and said it was in perpetuity. I said what you had my money, you can not charge me interest on money you had, that is illegal. They won't reverse the interest charges now I will have to sue them for 40 dollars because no way will I pay this lying cheating company any extra money.”
“This company is absolutely mercenary!! Avoid them at all costs! I had to get this card to upgrade my phone when it became absolutely necessary after 5 years. They were Apple’s provider. I paid it off, and asked them to close it. I never thought about it again. Well, they didn’t close it, and a registration I forgot I paid on this card renewed for 150$. I would not have Renewed that charge anyways. I started getting five phone calls a day from a number that I didn’t recognize. Come to find out it was Barclays calling me about late fees on a charge I shouldn’t have had and didn’t know about because I had requested the card to be turned off. Closed entirely. Mind you this is now during Covid when I am unemployed. I’m still trying to pay off that charge And the late fees that still somehow keep adding up and are an exorbitant amount of about $35 I believe. Run …run fast away from this company.”
“Closed my account on April 23 and paid off my balance. Today, May 23, I was informed that my account was billed for the amount that I paid off the account the previous month! There was no balance but I was billed for the same amount as my paid off balance. The "explanations" given by customer service made no sense. One customer service representative used the expression "repeat payment!" I told her that in 60 years of having credit cards I never heard of that term. Then she recognized that I had automatic payment and blamed the customer service representative who closed my account for not turning off my automatic payment. I said even if it was on, with automatic payment one doesn't pay the bank when there is no balance on the account. The amount was well over a thousand dollars! I was told they would mail me a check in a week to 10 days. I was not told about this egregious error! CI really found out about it quite by accident. I told them since it was their error that they should do a wire transfer into my checking account. I was told I would get a call from "higher management" in the next 24 hours. I said to a frontline customer service representative as well as a manager that I was very dissatisfied with the way they responded to my situation. It seemed to me that I received the most disinterested customer service from the actual representatives. Usually I get good customer service from the representatives, with the policies being the problem. In this case there was both. I cancelled my card because of poor service and policies and now I can't escape same. Really bad experience and since it is an AARP sponsored credit card, I want to call them and report my experiences.”
“They have very irrational fees...late fees? I didn't even get a bill...i only got a statement saying we were closing your account, their fees are a total scam. I got the card on American Airlines...The stewardess told us you only need to buy a pack of gum and that gets you 55000 points. I should have known better.”
“I have never seen such poor customer service. Long wait times, agents who are unable to speak the language, and zero follow-through. Somehow their supervisors are never available for assistance. Absolutely run from this company.”
“Barclays AARP mastercard is a complete nightmare. I’ve never missed a payment ever. But every month barclays puts a 7 day hold on funds from my payment. Even though this payment has cleared my bank within a day of transaction. Every month I have to call to get hold removed. And every month I’m on hold for up to an hour. Two months ago a supervisor took care of payment hold and promised this would not happen again. Two months later I’m back to having my payment, made from chase bank previous AARP card carrier, put on payment hold. This is ridiculous. I don’t even use the card now. I just make the monthly payments. This company is a JOKE!”
“Impossible to get through on the telephone, even if anxious about potential fraud. At what point do you just give up and accept they are not going to answer your call? Horrible, horrible customer service. Shame on you, Barclaycard.”
“I'm so frustrated with this bank! I send thousands of dollars a day with my business but I can't get anyone to help me. The social media goes to some derelict with a cigarette in his mouth as the profile picture. I call for a new card because it was fraudulently used and their system is updating and I have to call back for days at a time never being able to get my card canceled meanwhile this as$hole can spend more because their systems updating. There is too much to mentioned but Im taking my money elsewhere this bank is so BAD!!!!!!!!!!!!!!!!!”
“Worst card ever! I had fraudulent charges hit my card. I submitted an investigation. Unfortunately that alone took nearly an hour on phone. At that time, I requested to have my card cancelled. They failed to cancel my card or reverse the fraudulent charges. I continue to be charged. Each time I call (monthly), I am on the phone for a hour, yet nothing ever gets resolved.”
“Telephone service is very poor: I had to shout at high volume to see the automated entity to understand my simple answer of YES. Made me angry to have to do so. Once I was on the line with supervisor David — why don't they properly identify themselves with ID number and the full slate of employee identification? ... another issue reflecting poor business practices — I was hung up on, or the line was disconnected. Given that we were in a contentious dynamic in the conversation, he either deliberately hung up on me or the line got disconnected. If the disconnect was through no fault of his own, I should reasonably expect a call back. That didn't happen. So, by default, I'm led to conclude that supervisor David did indeed hang up on me. I have a litany of user complaints that augment this brief synopsis, but bottom line: this is the worst credit card company that I have ever dealt with BOTH regarding a significant pattern of login problems and non-responsiveness of customer service people once you manage to get them on the line.
P.S. -- as I was about to submit this form, it froze up for a couple of minutes such that I was nearly at the point of giving up on completing this form. Yet another system glitch? You decide. They have many. I'm ready to throw in the towel notwithstanding the credit profile hit that ensues. What is American Airlines doing with such a poor-performing bank?”
“WORST CREDIT CARD SERVICE PROVIDER IN THE WORLD, STAY AWAY!!. CLOSED MY ACCOUNT AFTER THERE WAS A MISTAKE DONE ON THEIR BEHALF. I was on autopay with a balance of 3k. Barclay posted a payment of 6k to my account so i had 3k in credit. Therefore 3k in credit, autopay payments had stopped for that reason. 4months later they take that money back, and now im late in payments. They found no errors on their part making it my fault thst y i didnt pay attention to my account. It AFFECTED MY CREDIT SCORE DRAMATICALLY‼️‼️”
“Reduced credit limit, because my balance was too high. So, I payed it off and stopped using it. Now they want to cancel because I don’t use it enough. I have never had a credit card company do any of this before. My credit score is excellent. Never will I get a Barclays card again! Never!”
“My wife had her Credit card stolen and Barclays refused to return the money that was illegally charged to us.
They assumed she had the credit card with her when the purchase was made even though there was a police report.
When talking to the 'Help desk' they did not realise that a PIN was not necessary in THE USA whereas it is in Europe”
