“Barclays has taken over GAP credit card from Commenity bank which was the worst thing that Old Navy or Gap or Banana Republic could have ever done !! The people who answer the phones are inept, inefficient and the absolute worse when trying to resolve an issue , they only allow checking account payments not even allowed to pay with a debit card, it takes 7 days for your payment to post after it has cleared your bank !! I will be closing this account as it is no longer necessary to deal with this kind of frustration in life just to make a payment and then not have access to the payment for 7 days !!”
“A week ago, a close family member had their Barclays credit card hacked, with thousands of dollars charged in money transfers. He immediately called Barclaya and was told they'd fix it. They didn't. The next day, thousands more dollars were charged and he called Barclays again. They said they'd fix the problem. The next day, thousands more dollars gone. Barclay's has had ongoing a security problems that haven't been fixed. Do not do business with this bank!”
“Poor C/S. Can to get issue resolved at C/S level never reach a Manger. Lied to. Hung up on. Outsourcing customer service and u can tell by the assistance given.”
“If I could give it zero stars. Someone stole my credit card number and there were many fraudulent charges, six phone calls later it’s still not resolved I’m stuck with late fees and service charges-with customer service located in a different country you cannot understand them. This is affecting my credit rating they’re horrible to work with.”
“2 weeks ago my card was declined twice on an internet purchase. No money problem,
Someone who pays statement amounts monthly, a realistic credit limit.
Been with Barclaycard some 40 years, no problems.
I contacted Barclaycard about the above, was passed about with humans and talking toys for an afternoon to be told by a human 'I can't sort this out' and put the phone down.
This company always answered the phone with a 'how can be help' (human). Any query was dealt with promptly by above human.
Now if you can get any service (machine or human). you are very very lucky.
Excuses there will be improvement in services, I know.
As now one the true junk companies to well avoid. Me next.”
“I applied for a credit card for Old Navy which Barclay now handles. I first applied online and didn't hear back with an answer for several days. I then went into the store with my daughter attempting to apply again in order to get a 30% discount on our purchase. Both times was told they'd get back soon...So, waited nearly two weeks only to get a letter in the mail requesting additional information, all of which was already on the initial application. So ridiculous and I have a fantastic credit score of close to 800!! It is insulting and like pulling teeth! No thanks and Old Navy is losing a customer due to this horrible affiliation!”
“Stupid people running their IT department. Customer service is lousy. I have been locked out my online account for days. After spending considerable time with customer service they still could not unlock my account. I don’t recommend this company at all.”
“The Gap switched from a Visa card to a Barclay's Mastercard. I set up my online account and entered my checking account info so that I could pay my credit card bill. I paid my bill. Then a month later, I received a statement showing a huge late fee. I was confused so I went back online and it appears that their online site won't accept my checking account info. I call customer service. Get disconnected twice. Finally get someone on the phone, who is clearly not in the same country as I am, and they tell me I'm trying to use a closed checking account and that it's my problem. I pay the bill over the phone, and decide I'm going to transfer the credit card balance and cancel the card, as I've never had such a bad experience. I transfer the balance, can see it reflected on my Capital One statement, but guess what??? Barclay's Mastercard is still showing the same balance. It should be a zero balance at this point. I call again, and they ask me accusatory questions as if I'm making this all up, and tell me that the transaction didn't go through yet on their end and I should check back in a few days. So now my credit report will show a balance on both of my cards. Thanks Barclays! I then cancelled my card, which is a shame because I loved using the points from the Gap to shop at their affiliate stores. What a disaster!”
“If I could give this ZERO stars, I would. Barclay provides offers and then locks out your account, provides a number for you to call and then has NO 24 hour customer service to resolve a LOCKED out card/acct. I called to resolve, between the TWO HOUR hold time then talking to someone, had it resolved, only to have my acct locked out for the SAME reason...mind you this is after a million TRUE background security questions, like...in which state was your social security card issued, what relationship do you have to 'x' person. Did you ever live in 'x' county. These are not security questions. It was info obtained from a background check. So, you do this and then lock me out FIVE days later for the same offer and provide NO CUSTOMER service to resolve! HORRIBLE. A company this size providing this type of service. I'll take the hit on my credit to cancel this GODFORSAKEN account”
“Had my card for almost a decade. Not one late payment. They canceled it without notice when it expired due to debt/credit ratio. Which is now even worse because I have less credit, but still have the debt until it’s paid off!”
“In 22 years since I graduated from college, I have had three bills that I have paid late. In the two months since Athleta moved to Barclays, every month they’re declaring that I’m late. Their system is terrifying, and they’re hitting me with penalties left and right.
With all the options out there, run from this company. They’re adding fees constantly and if you’re not paying very close attention to your bill, you’re going to be paying between $5 and $30 a month for no reason other than their poor bookkeeping. (my payment posted in their system two days before it was due, and they charged me a late fee)”
“So….. I got the Frontier MC a while back and stopped using it right away. It is so hard to manage online and sooo difficult to login every time….you go in circles and don’t get anywhere. Recently, Athleta switched from Syncrony Bank to Barclays and this is the first two weeks I’ve had the new card and am having the same issues. I’ve decided to stop using the card!! I will never get a Barclays credit card again!!!! It is not user friendly whatsoever!!”
“Customer service is nonexistent. I have made numerous calls to their customer service department, and I have been promised resolution & call backs. Nothing has happened except their error affected my credit score, all for $12.79!! It is hard to understand the reps, and I don’t think they understand me.”
“Worst customer service EVER!!! Transaction on hold, App doesn't work, Pinsentry still hasn't arrived, 4 x videos not recognised and being told over an hour wait to call...
Really Barclays???”
“Horrible Experience! I had a very bad experience with Barclaycard customer service. Barclaycard is not compatible with ebill through many banks which I was not aware of until my bank mentioned it so they had charge me late fee and top of it they had charge me another $30 for cashing a check that I specifically told them not to since my bank will be charging a fee for it but they did anyway and they were not willing to waive it. So I had to close the account/card. I don't think I would ever open another Old Navy credit card if they are still with Barclaycard. So as customers be careful when opening a card with Old Navy and if they have it through Barclaycard it's going to be very challenging to deal with them if you encounter any issues.”
“Customer service put me on hold for 30 mins. did not come back on line to check up on me, I have to call 4 times, 2 times I spoke to customer agent named "Armani", giving me round around and did not resolve the issue. I called again asked for customer service manager, but she hung up on me!”
“Not Fit For Purposes, disgusting service. Near impossibility of speaking with someone. Takes over an hour on hold befor you can speak with someone. My intention will be to close down my account..Sorry to say but sod them.”
