“Absolutely awful. Always a problem, always has been, Customer service is a nightmare to get hold of. Always some automated rubbish that you have to listen to for ages before you even remotely begin to get somewhere. Its infuriating, especially when life is already stressful. No more speaking to actual living people anywhere anymore, it's making life a NIGHTMARE. Can't even go into a bank properly anymore. Will be closing this crappy account.”
“I have a Barclay American Airlines Aviator Card. Barclay Customer Service is HORRIBLE. No one knows anything and they'll transfer you from department to department and no one is interested in helping. Will be cancelling this card.”
“Been with barclay for over 7 years. I couldn’t make a payment for my monthly bill and some how the auto monthly payment didn’t go through. I had 15 dollars on the card and because there was a bug that turned off the auto pay a 15 dollar payment was missed. They reported me for being 30 days late and completely destroyed my credit in the middle of purchasing a house which I had to not purchase. Mind you I haven’t missed a payment on anything for over 20 years. Customer service was rude and treated me like trash! I made the 15 dollar payment and they ruined my family’s life! My son was born with a disability so we were buying a cheaper house because of all the medical bills and after 7 years of perfect payments a bug with there software ruined everything. BEWARE OF THIS CREDIT CARD COMPANY”
“The worst customer experience i have ever had. Stay well clear!
Promise to look into your complaint. Never get back to you. On hold for an hour at a time. Passed around from department to department. Not interested.”
“HORRIBLE company!! I never write reviews but this is the worst experience I have had. I lost my card but need my card to get into my account. Will not send me another card because I do not have my OLD card number. Even though I verified my social security number, phone number, address and DOB. Instead they insisted I just pay my payment and I also needed to get on to my online account which they have been having technical difficulty for TWO WEEKS NOW. I was told it would be fixed within two days. No, its been two weeks and no one is able to get online.”
“Absolutely the worst service. My Banana Republic CC was sold to them and I have been trying for 3 months (numerous calls and many, many transfers to other people) just to try to set up my online account. I have not seen a bill in over 4 months. They can't get it done but are charging me late fees anyway. I have to call each month to pay my bill, without seeing the charges. It has had good benefits in the past but the headache of dealing with Barclays has made me consider cancelling all together.”
“THe WORST credit card ever! I was given a $1500 credit line and always made my payments on time. They ran my credit about 6 months later and said I had too many inquiries on my credit so they were dropping my limit to $1000. Ok, but I owed $1344 so that threw me over my limit until I paid that to $1000. A year later the same situation and dropped my limit to $550 and put me over the limit again! Hmmmm.. maybe it’s to charge that $39 over the limit fee?… until you get the amount you owe under their new limit. Today I made my final payment on that card. I’m cutting it up and do not want to give Barclays a single dime of my money ever again. They’ve taken over the Old Navy credit card and dropped my credit limit by $200 on that account as well. Barclays has a SCAM going on for sure! They need to be investigated.”
“Absolutely horrible service .I had fraud charges on my card .They did investigate and said I wasn't liable for the charges but they are still on my card now. I'm getting late fees after late fee .This card had a 0 balance !! It now has $133.00 .I have called 3 different times and was assured that the charges would be taken off .They have done nothing but ruin my credit !!!”
“Wow, I don't feel so alone now, with abysmal Barclay, reading all of these complaints and seeing their horrible rating. Sad. I'm a long time customer with them, and the only reason I don't just cancel is because it would affect my credit rating adversely to close such an old account. But, this is the second time now that they have lowered my credit rating to within a hundred dollars of the balance, citing that my credit score has changed. I have credit cards with triple the credit limit they reduced, but, the point is that it damages my credit rating to bring the limit down so close to the existing balance. That effectively damages my credit rating further, by now having an account utilizing almost all of the credit line. They basically hurt your credit because they don't like your credit? Ridiculous. Wrote a complaint letter and they replied, telling me they tried calling me (I have had ZERO calls from them), so I need to call them if it's still a problem. Spent forty minutes on the phone explaining my case to various departments and was finally told I need to reduce my overall debit to satisfy them. I have NEVER had any other credit card company lower my credit limit. I have never missed a payment or even been late. I use my credit because some cards will close your account if you don't use it, plus I like the convenience of buying items over time. So, yes, I have outstanding balances but I pay well over the minimum on each of them, every month, including Barclay Card. They should be sued for damaging my credit. Despicable. They clearly don't care about their customers, and don't care if you close your account because they are so big that single customers don't matter to them. Terrible company.”
“Dipesh Kerai at customer services blew me away with his genuine service today. He went above and beyond and was a breath of fresh air!! Thanks Dipesh for doing everything you could to help me with my 'tall order'!”
“Barclays is a scam! I paid my Athleta Card in FULL two days ago and have not bought a thing. Today I got an email saying I owe $1.34 and if I don’t pay it the late fee is $41!!! WTF kind of scam credit card is this? Shame on you Gap Inc for using this terrible credit card!”
“I would give zero if possible. Me and my wife have been disputing 10k worth of online charges to a chinese company for over a year. We have sent numerous copies of statements with no response and ww have been paying interest on this since 2020.”
“I dont even want to give them one star....customer service is beyond terrible. They locked my account and still after 3 days they keep telling me that its a software update and that I need to wait 48 hours. Then they closed my account to where I have no access at all. You want me to pay my bill you need to give me access.”
“Absolute worst "customer service" I've ever had!! Lies, lies, and more lies. Do yourself a HUGE favor and don't bother doing business with Barclays. You'll save years of your life by not subjecting yourself to the frustration!!!”
“Someone hijacked the address on my credit card. The first barclays rep hung up on me. Good luck redeeming those miles.
We're confirming your recent request to change the mailing address for your account ending in 1954 on 08/16/2022.
If you do not recognize this request, please contact us immediately at (866) 558-1107.”
“Hi there
I have had this card for 12 years. Was once of my favorite credit cards because we use to take cruises. I would not recommend this card do to the fact they do not help there customers with chargeback issues. They never call you back when you call them. Dispute department does not have a direct line. They say they will help you but don’t. Also I fax them the information 4 months ago they requested. Never heard from them. Worst customer service I have ever had. I’m switching to a new credit card. The carnival points are not worth the bad customer service. Thanks Mr. Kuhn”
“They are useless. Athleta, Gap, Banana Republic get out of this immediately!!! Fraudulent charges on the first new card the day before I activated it. Useless outsourced overseas customer service that says they cancelled charge but it wasn't done. Cancelled first card, they said they sent a second one, not received. Cancelled second card, now a late fee, said they cancelled and would send a new one, not received. How can a bank like Barclay's be so incompetent? This deserves an investigation by the SEC and Consumer Affairs.”
“If I could give a zero star review I would! I have had a gap and Old Navy card for over 20 years. Had automatic payments set up and wasn't aware that Barclays had taken over. I didn't catch that my payment was not withdrawn from my account automatically last month and got a call that I had missed a payment. I set up what was past due that same day and then for the difference to come out on the due date which had been the same for 20+ years that was now changed as well. Woke up this morning and they had withdrawn double what should've been withdrawn from my account today. I spent quite a bit of time on the phone with him when I initially found out about Barclays setting up the payment and spent almost an hour with an employee and a supervisor to get nothing taken care of. They said 2 to 3 months for an answer and I wanted the money put back in my account today. So I'm off to the bank to fill out fraudulent unauthorized transactions from Barclay. I was not thoroughly impressed with community but Barkley you've definitely shown that you are worse. So after 20+ years I'm closing out my accounts and no longer doing business with them.”
