“Someone stole my personal details and opened a credit card account on my name. I called their cx service line 3x, spoken with 3 agents, all 3 told me different things. They kept insisting to give then my social security number - I told them over and over again thag I don't have one, I'm from the UK and never even been to the US, I'm not a US citizen and I don't have a US address. The agent listened to this, expressed how sorry he was, his next question: so what's your social security number? Someone is using my name and details to fraudulently spend money, they just activated the credit card today (I got a notification email about it) and Barclays US is refusing to help.”
“Barclays credit card keeps losing my payment it’s like the 7 or 8rh time and it’s frustrating as I call the Barclays management they make a lot of excuses They said there machine can only handle one money order per envelope but it doesn’t say that anywhere yet they lose thousands of payments every month The management lies about compensation as sometothey give 50 dollars but are resistant to even doing that
Joseph”
“Again and again I'm told IL be able too use my fun points. Tou lied again. Didn't double points for a cruise billed to my acct and now hiding behind a letter. No call back. BARCLAY S☆☆S!!”
“Not recommended for people who travel! The customer service is non-existent.
If you travel abroad dont rely on their creditcard. Even when announcing the trip, it might get blocked in the middle of the trip (WITHOUT A GOOD REASON!!!) and you can spend hundreds of dollars of phone charges to reach customer support or never get a reply via messages.”
“They took over Old Navy credit and you cant log in anymore. I had to pay by check, and then they charged me a late fee and now are adding late fees onto what was a zero balance. Horrible customer service as well!”
“No longer a Bank.
You deal with Robots 🤖
People no longer have the sense of ownership and Support.
This Bank will help go in to Financial difficulties”
“I have tried all morning to log into my account. My login was rejected (my saved password on my computer was not valid). I tried to change my password but each time I requested the one time security code it wasn't sent. I tried two different phone numbers for a text message and my email address for reception of the code. Nothing happened before the time expired. When I called customer service I was told my issue would be referred to the IT department. However there will be no reply to me, I just have to hope the IT dept gets around to fixing it. For such a large company, this is the worst website and customer service department I have ever experienced. I plan to close the account and shred the card.”
“The website and phone system will accept ypur payment and even send a confirmation email, then you will discover days to weeks later that it did not actually go through and you will not have been notified. Also, if you have secondary bank accounts listed, it will sometimes pull from a different account than the one you click. If you call to notify, they will tell you it is corrected, but it won't be. Even if you remove that account from the website, Barclay will conrinue to hit the wrong account over and over again and you're on the hook for bank overdraft fees. Every time you speak to a representative, you'll be told it is fixed, only to find out later it was not. Absolute nightmare.”
“Terrible security. Terrible customer service. They can not protect your account and it takes hours on the phone to get it fixed. My card had unauthorized charges and they replaced it. I used it one time and then there were unauthorized charges on the new number. they closed that card and issued a new card and I told them not to mail it. The new number was used and I was unable to lock the cards. Definantely they are being hacked from the inside. I asked them to waive a $2 charge on the fraudulent activity and they would not. b”
“Decided to go on a cruise with our family, seemed like it would be such a fun END OF THE YEAR SCHOOL TRIP…applied for the Carnival CC through Barclays, paid for the cruise, everything was great and BOOM…the card this completely LOCKED from “safety concerns” that NOBODY can ever seem to give you information from. We chose to apply for this particular card for the points and $200 credit from using it with the first purchase as well as while being on the cruise. I call, nobody can give any information except to FAX in documents to PROVE our identity. Done…we are 3.5weeks out and it’s still locked and when you call the number it says to call, NOBODY KNOWS ANYTHING because the information you have to fax it to, they don’t have access too. We fax the documents the end of April, still nothing. Called to get an update, they needed extra documentation, not a problem!! Faxed the extra information on May 5, 2023 and I called today, May 15th, NOBODY KNOWS ANYTHING AND CANT SEE ANYTHING BECAUSE THE FAX NUMBER SENDS IT TO DELAWARE AND THEY CANNOT SEE ANYTHING. I would NEVER recommend this CC company to anyone! We have had to cancel our cruise because they wouldn’t tell us if it would be unlocked by then. Of course after canceling, we lost out on over $1,000! Family trip RUINED. If you want a great CC that comes with no issues, LOOK SOMEWHERE ELSE!!!! DO NOT OPEN A CARD THROUGH THIS COMPANY! We were given a pretty great credit limit, but it doesn’t matter when you can’t even use it and not even a supervisor can help you!! I am absolutely disgusted with the customer service as well as the lack of knowledge on what is going on! Go with AMEX, Discover..ANYTHING OTHER THAN THIS TERRIBLE CREDIT CARD COMPANY!!!!”
“The absolute worst customer service I have ever seen. They have no clue what they are doing. You 1st get the Philippines who have no clue and US customer service is just as bad .. They double charged my card and my balance should have been 0. But they refuse to help. You have to go thru about 10 people and still with no resolve. Going on since March 32st. Unbelievable. Stay Clear of them if you know what’s good for you. Run…Run far away…”
“This is the WORST credit card i ever had, its been hacked 9 times, ive done everything i could to protect my information. I have excellent credit ratings and never been late on payments finally closed it. But someone else opened it in my name. I just got an email stating my phone number has been change. Caution barclays securities sucks”
“The worst credit card company ever. They accidently sent the card to my previous address and that was when the card got activated by strangers (please note that anyone can activate your card, you don't have to use registered phone number to active it...wow). It has been 1 yr since the first time I called them to report fraud transactions (total 5 cards were opened under my name without my knowledge). I have been talked to several account managers who said sorry all the time and promised to fix it. After all, my credit score WAS RUINED and nothing has been fixed. THEY EVEN SENT ME TO CREDIT HUNTER. Very irresponsible management services. Now I have to file report to consumer protection to repair my credit score. SAVE YOURSELF BY STAYING AWAY FROM THIS COMPANY.”
