“I have never missed or have been late with a payment. I have other cards that I use a lot for rewards/cash back bonuses that are better than Barclay cash back. They are constantly lowering my available credit. Their reasoning is high usage on one or more accounts. Well yeah if I get better rewards/cash back I think anyone would do that. Done with them. I will be going to Citi bank”
“Heads up that Barclays does not have your back. We arrived at a Boutique Hotel at 5pm only to discover that it had been sold & new Owner was remodeling with every public area torn up. Room was filthy, soap was used, towels tattered, no shower curtain etc. We tried to get another Hotel but couldnʻt at that late hour. We found one for the next day but were forced to spend the night. When I attempted to dispute the charge, a no-brainer I thought, Barclays said NO- Service was rendered therefore you must pay. Called Citibank afterwards to see if same policy and was told no, you can dispute anything. I have used my Hawaiian Air/Barclays for everything. That stops now and will use my Citi card for travel etc.”
“I got this card back in March 2020 when I needed to update my apple laptop and it was the financial offer that the Apple Store had at that time. A big mistake! Their customer service is none existent. If you call the number in back of their card, it has to be only M-F 9-5? So banking hours for a credit card? Once you call they are complete incompetent. So I have been trying to call them, but very card to do with long wait time and limited hours. MY BIGGEST ISSUE..ON EVERY BILL STATEMENT , IT SAYS EARN X 3 POINTS AT RESTAURANTS, x2 POINTS GROCERY AND SO ON. I have not received any updates on my points. I finally on the phone with them and they me oh YOUR CARD DOES NOT OFFER ANY POINTS OR ANYTHING? What???? I have used this CC for big purchases. On my statement every month it tells me to use my card to get all these so call points. Yet I’m not accruing and their statement on my bill is not true. According, to rep this card does not accrue any type of points, reward or perks… even though that is not what they state on my bill. I have a credit score greater than 800, I don’t need this and nor does any one. It’s the worst card ever. Stay away! There are so many options even for people that don’t have Greta credit and you do have great credit like I do, there are so many better options.”
“When I went over my limit, they sent me a letter requesting that I pay the account down below my limit within 10 days (before my due date). When I didn’t, they raised my interest rate from 8% to 30%. Talked to someone, who lowered it back down. However, their systems kept automatically raising it back up. Called again, where they lowered the interest rate again. However, I was told that their systems were automatically going to keep raising my rate back up. Consequently, to not have to deal with that I paid my account down through a debt management program to get my interest rate back down. Now, even 11 years later, they’re still holding it against me will not give me a card even though I paid off the full amount. Be warned that if you do something like this, your credit is ruined forever with this bank.”
“I have had over $2000 in fraudulent purchases on my card, all to CVS.com and all over a period of a few days in November. I have had to call numerous times to discuss this. They constantly reassure me that they will take care of the situation, yet continue to refuse to do so. I have received a $355 credit but there are over 200 fradulent purchases. They are inept and extremely difficult to deal with. As I write this I am on hold AGAIN and have been talking to a representative/on hold for 30 minutes. I will never hold a credit card from this company again.”
“My Barclayscard limit was massively reduced down to £150 without any genuine explanation. When I asked them they said the credit agencies have informed them to at I missed a payment. When contacted the credit agencies, they said they was nothing in the report to indicate the same. I then pulled out my credit report to assure myself and couldn’t spot anything either. The complaints department is rubbish. After sharing this experience with my friend, she said they are not goof with their service as she used to work there.”
“Worst customer service. It is no mistake that they are a 1.1 rating. Doesn't get much lower than that. Don't get this card. If you ever have a problem, it is a nightmare to get fixed (or even talk to someone from America that you can understand).”
“I have my Barclay’s card through Old Navy. Horrible service. I tried to use my Old Navy card in the store and was declined for “Social Security number not found.” I called from the store three different times.
1. I was told the declined reason mentioned above was due to past due. I was only 1 week past due but had paid it off! I asked to speak to a Manager. I was put on hold for 30 minutes.
2. I called a second time and was told a second time declined for same reason. When I told the Rep that doesn’t make sense because if the reason “Social Security number wasn’t found” then how were they able to pull up in system? I think she had been reading from some “cue cards” and confused her because the answer to tell me wasn’t on the cue cards so there was a long answer. So I hung up.
3. I called back last time. Spoke to an account manager and she agreed it doesn’t make sense to be declined for their reasoning because my account is in good standing and could see I just made a payment. Finally, I was getting somewhere! However she had spoken to another Manager and for the third time I was declined for past due payment.
I told them that I will close my account as soon as my payment in full clears my bank and I will be firing them by closing out my account.
Old Navy told me this has happened to several customers as well card stating :”Social Security number can’t be found.””
“I have requested copies of old statements (they only provide online access to 2 years back). Have made the same request four times with four different agents, including two managers. The ONLY way to access them is to request, then wait 7-10 for mail to arrive. No email/pdf option. It has now been a month and no sign. Each time I call, the agent says the request was made and they were mailed. So where are they? Somehow all my other mail, including my current Barclays bill, gets to me. This is 2023 - completely ridiculous.”
“Hi everyone. I am having a terrible experience with Barclays services. Who wants to join me and sue them? or at least write a collective complaint Olga”
“Total disaster with American Airline promotion. Canceled our tickets (after charging mileage credits) without notifying us. Applied fees and taxes that are covered. When we inquired told us it was a glitch in their systems.
Cost us additional $850 to reinstate flights with American AA. Have yet to reinstate our points or apply credit to our tickets. Spoke wit numerous parties at both Barclay and AA.
Bottom Line: DO NOT sign up for any promotional cards with Barclay or A-Airlines. Not a single person at either company took any initiative to assist us in getting this corrected. Still waiting for “return” call.”
“This are indeed tough times and to see my card being restricted from withdrawing my money from my account is absolutely unbearable, I made several case to rectify the challenge but I realized my account was restricted.. how sad cause I had not done anything to deserve such treatment.
After more persistence on getting my money I got referred to a lawsuit cyber security attorney whom took up my filed case at RESUC ORG and began to solve my issue within a week I was settled and had full access to my account as well as use my card diligently my $56225 was comfortably in my custody and I wasn't charged a dime to recover my account and money.
I would recommend filing a case with RESUC ORG”
“After offering a 80k promotion point only 50k where granted and refused to grant it. Bad card, bad service, false advertising. Rather close account and affect credit be taken as a fool. BEWARE”
“Completely incompetent - I have 2 Barclay's airlines cards, when I make payments to one of them they post the payment to the wrong card. When I submit payment, I include the correct acct number on the check AND send their statement back with payment. I even cancelled one card and they still credited the payment to that card. Called customer service and it took 3 people to be able to correct this.
Making online payment in full on the open card then cancelling it.”
“BEWARE!! Horrible, Horrible. I never had a problem since 2005 with synchrony bank. Barclay has found a reason to charge me extra every single month! there are no rewards because they nickel and dime you to death and it cost more than any free cloths!!!! 29% interest? are they kidding? I always paid in full and on time, but they found a reason to charge me a fee for something..
I finally cancelled the card, shredded it and sent it back.
PS I have a different account with Barclay and have never had a problem with that account.”
“Unbelievably bad custom service, I could not run my business with such a poor service to my valued customers.
Judging by the reviews they are not trying to improve their services
Embarrassing.”
“My card was transferred from another bank. Every time I pay down they cut my line, pretty much affecting my credit score. I have never been late. This sucks”
