“After offering a 80k promotion point only 50k where granted and refused to grant it. Bad card, bad service, false advertising. Rather close account and affect credit be taken as a fool. BEWARE”
“Completely incompetent - I have 2 Barclay's airlines cards, when I make payments to one of them they post the payment to the wrong card. When I submit payment, I include the correct acct number on the check AND send their statement back with payment. I even cancelled one card and they still credited the payment to that card. Called customer service and it took 3 people to be able to correct this.
Making online payment in full on the open card then cancelling it.”
“BEWARE!! Horrible, Horrible. I never had a problem since 2005 with synchrony bank. Barclay has found a reason to charge me extra every single month! there are no rewards because they nickel and dime you to death and it cost more than any free cloths!!!! 29% interest? are they kidding? I always paid in full and on time, but they found a reason to charge me a fee for something..
I finally cancelled the card, shredded it and sent it back.
PS I have a different account with Barclay and have never had a problem with that account.”
“Unbelievably bad custom service, I could not run my business with such a poor service to my valued customers.
Judging by the reviews they are not trying to improve their services
Embarrassing.”
“My card was transferred from another bank. Every time I pay down they cut my line, pretty much affecting my credit score. I have never been late. This sucks”
“Barclay is a joke. They manage Old Navy cards. I never got a bill, apparently, they got my address wrong. Within 60 days they sent me to collections. I have never been late on a payment and I have excellent credit score, near 800. Not now, thanks to this unreputable company. They never called me or emailed me. Yet took the time to report me to collections. Simply poorly managed.”
“Horrible! Crooks! I have 7 credit cards. This is my "last resort" card. It has to be a dire emergency for me to use this card. Their interest rates should be illegal. And, if you have a problem, GOOD LUCK. Their customer service reps are based in foreign countries. Difficult to communicate. Their favorite response..."we will mail you a letter". Horrible. You have been warned.”
“Worst cc . Everymonth I pay my card in full the day it arrives . Every month they show it late and not received 3 weeks after it was mailed sometimes 5 weeks. I have to cancel the check and pay over the phone. They ask every question about how it was paid , but don’t accept that the problem is on their end. Don't know what they do processing checks but its a mess.
Wait on phone 20 min for someone from phillipines who doesn't understand”
“A truly appalling service, simply to get a new card. Endless cut-offs, exhausting menus - then got asked to 'call back tomorrow'! Is this a large corporation or a local dodgy dealer? What a joke operation, forcing the customer to do all the work, and even complaining about how their system doesn't work. I've dumped them - no shortage of other providers.”
“Over a fortnight ago I wrote a letter of complaint to Barclaycard which has not been acknowledged. On my last statement there were twenty five transactions of £77.40 to the same company one beneath the other.
The company notified me to say there was an error, apologised and put £1857.60 back on my card.
Barclaycard did not flag this up which I find shocking.”
“Worst credit card service. I had a fraudulent transaction happen to my card in May of 2022, I complained and took action for this event, and talked with the fraud department and customer service supervisors, also. It’s been over 7 months and they didn’t solve my problem and they’re now saying to pay the bill. But I already sent all the transaction summaries which they asked for and it was clearly fraudulent activity. I’m not going to pay a single penny and please be aware of it. After 7 months it’s very frustrating and it feels like they don’t care about their customers. Worst experience!”
“Just received our Barclay credit card a over a month ago. Sent payment in 2 week prior to due date. I received an email that my payment hasn't been received. Called customer service and was told they did not receive my payment. I made payment over the phone and was advised to cancel my check which I did. I am now being charged by Barclay for returned check. I logged into my account and they show that they did receive my payment on the due date but didn't show up until 10 days later. They said they can't do anything about the returned check fee. I will NEVER use barclay ever again. They have the worst accounting practices and software.”
“I have been trying for 26 days to get my rewards money transferred to my bank account. They have given me 3 IT tickets but still have not resolved the issue.”
“Worst of the worst. Waited 50 mins then when I eventually got through the woman hang up, seemed ad if she could not be bothered. Could hardly hear her and seemed that she had me on loudspeaker too. Zero support, can't be reached during the weekend. Their app is the clunckiest thing ever. Will shut all my accounts. You won't keep a single penny of my hard earned cash with this appauling customer service.”
“I did not know the card was rated so badly. AARP should be ashamed of being connected to this card. It is impossible to get my Reward I can't log in. Is this on purpose?”
“0/5 stars. I was never given a confirmation email of my payment processing, so I accidently submitted it twice. When I called to correct the problem, I was told it would take 5-10 business days. Upon checking my bank, to see if the funds had been returned (the double payment made me negative in my account) I saw there was an additional $20 taken out for a Service fee ( for the 8 months I've had the card, there has never been a service fee), when I inquired about that, I was told they don't have record of it. Now there is apparently nothing I can do.”
“Applying for the Barclaycard Rewards card was a nightmare. It expected IT expertise beyond the average person's ability and failed to prepare you for the information it would require. Eventually I got the card. However, I have been unable to use it in the USA. I spent 15 minutes telephoning at my cost and was assured by an agent, whose accented English was difficult to understand, that the "suspicious transaction" ($100 at a supermarket) was what caused the problem and the card would be useable again. Today it was declined at a Starbucks. I don't want to spend money and time on another international call and I have been unable to make contact in other ways except to a "Bot" which is a waste of time as it ends up saying please call us.”
