“Ordered tyres 1 week in advance. Arrived at garage having taken time off work. Tyres not arrived. No notification. No revised estimated delivery date.”
“Booked appointment for fitting tyres on the 21st. Arrived at the garage to find they didn't have the tyres. Got notification, after wasting hours of time, that the appointment would be delayed.
Requested a refund.
Later got an email stating my booking was now on the 25th which is totally unacceptable.
Still have not properly processed my refund and so I'm taking it up with the credit card company.”
“Dreadful experience, and the second time I've be dissatisfied with the experience. Having used the site a few times previously some years ago, the last experiences have put me off for life.
My order is currently weeks late with no sign of the tyres or a resolution. Customer service sub standard, promising delivery and failing, or being completely inept.
AVOID!”
“had substandard tyres fitted noticed bubble on side wall straight after collecting car no response from customer service tyre is more illegal to drive with than the one i had on car to start with”
“Selected tyres and booked a slot for Friday at 11:30 at a garage a few minutes from my home. There was no confirmation of the booking so I contacted Blackcircles. The garage had not accepted the booking. An alternative was offered approximately 4-5 miles away for Saturday. When I got to the second garage the staff were over run with online bookings so were running late. It took over an hour, no fault of the garage who were doing their best. I won't be using Blackcircles again. The system does not work.”
“Booked on Tuesday for tyre fitting Thursday working nights so had to get up, got to the garage no tyre the garage declined the order because they had no slots. Called Blackcircle who told me they had rearranged the booking for Monday without contacting me. Looked again on there website and it was allowing me to book with the same garage for Saturday even though they know there is no slots until at least Monday. Appalling way of conducting business I will not be using them again, first and last time.”
“(UK) appalling level of service. Tyres ordered, paid, and confirmed took 1/2 day off work to get fitted. Tyre shop apologised since the tyres had NOT arrived called complaint line spoke to Maureen ? raised matter with her lots of apologies and promised discount on next tyre purchase. Still no tyres and they still have my money now seeking additional process to escalate this matter formally https://www.reviews.io/company-reviews/store/Blackcircles”
“Shocking company. Paid for tyres and fitting arranged.
Let down with no notice, they can’t be contacted as no phone number. Absolutely awful service. I took addy off work and not the courtesy to say they were out of stock!
Still awaiting my money back .”
“Had my fitting date changed twice, the last time less than 24hrs beforehand ! How I wish I had read the reviews. These tyres were ordered on Wednesday and they now say they can’t fit them until this Wednesday! It should not take a week to source a tyre..I would have taken a more expensive alternative…if I had been offered! The fist and last time I will use them.”
“I ordered tires and wheels from their website. Live in Toronto Canada. ( It seems they are originally from the UK and have started a Canadian division) During the process I called their help line. All communication and website navigation was excellent. The tires came first in 2 days ( just before Christmas) and the 4 rims came a few days later in nicely packed and protected boxes.
Their pricing and service were very good and I recommend Blackcircles.ca”
“There service and communication is extremely poor. My tires were delayed for more than 2 weeks without any notice or communication in between. Tried to reach out the CS via email, but never gotten a reply. I will not buy again from them even though they have good prices. They constant delay had ruined my plans and cost me money in cancellation with my plan.”
“My first appointment had no tyres at the garage, no communications from Black Circle. Left a message and waited for 24 hours as working from home but nothing. A day later spent 45 minutes waiting on phone, operator dealt with issue promptly and second appointment booked. Turned up today and tyres were substituted with cheaper ones without any prior notice - specification looked same, with MOT due needed tyres - emailed Black Circle for refund of difference - but won’t hold my breath or use them again”
“Missing tyres from black circles
Ordered tyres from black circles on 20/12/21 selected date to be fitted today 23/12/21, on arrival to local fitting garage I was told that they had not received my tyres, phoned black circles to be told yes they was delivered on 22/12/21! After a few arguments with them, I wouldn’t normally argue but I had just spent £400 for 2 tyres that was missing, I received an email saying there’s a delay with the delivery and it had been rescheduled for 4/01/22. I can accept that but to be lied to on the phone from the customer service team saying they had definitely been delivered is shockingly bad service, doesn’t look good on the fitting garage either, which may I add was absolutely excellent with trying to help solve this situation, highly recommend Ebbw Vale Tyres!! First time using black circles and will definitely be the last!!”
“I ordered 4 Michelin tyre to be fitted in a garage. After a day they told me that they don't have those tyre and offered and cheaper alternative for the same money. I refused that. After a day again they said they have Pirelli tyres and that they can fit them on Saturday (it was Thursday). On Friday they said they can't have them before Wedensday. Since then I have send 4-5 emails to a different persons there in order to cancel the order. After a week I still haven't received any email of confirmation and to contact them by phone is impossible. I hope to get the money back, but will never use them again.”
“DO NOT USE BLACKCIRCLE.
I ordered tyres for my car .I arranged for my tyres to be fitted with mobile unit which I payed extra for.long story short they could do this on the day .I had to take my car on another town to there garage where Blackcircle said they would fit them straight away.I then sat for 2 hours waiting on them being fitted.I contacted Blackcircle to get a refund on the mobile fitting fee after about 15 email back and forth I am still no further forward.They have not got a clue what they are doing.PLEASE PLEASE DO NO USE BLACKCIRCLE”
