“You can't cancel an order. You can't change an order. You can't use their online chat. You can't phone them. The ONLY way you can 'contact' them is to send an email... and they ignore all the emails you send & don't bother replying.
I ordered the wrong tyre, realised within 5 minutes of placing the order & sent an email to ask them to cancel. Automated acknowledgement but no reply. They took the money out of my account straight away of course. Emailed again the next day to ask them to cancel - no reply. Another day later I emailed to try to cancel a third time - again no reply. Then later was emailed with an order confirmation - for an order I've spent three days trying to cancel! Tried online chat - it's just an automated bot which won't let you cancel. Their website has a laughable 'Get in Touch' link which advises you to phone the number on your order confirmation email... and of course, there is no phone number on the order confirmation email. If you call customer services, the message just says to email them, then cuts off. Feels very much like a company about to go under. I would strongly advise everyone to avoid them.”
“Awful company, no telephone number on site and when I did find one on Google it just says to email them and hangs up. Garage can't fit tyres and won't refund money or give any help to sort the issues out. Online chat isn't manned, even during the day just a useless bot that doesn't help other than asking for you to email them. Emails don't get answered, calls don't get returned, I just hope I can get refunded otherwise its off to court...”
“Booked to have all four new tyres replaced on my car.. came to have an MOT a few weeks later and got told one of the tyres were fitted incorrectly.. infact it was fitted the wrong way around.. my car failed it’s MOT and I had to pay to have this corrected. Have been in contact with black circle and they have done nothing not even apologised.”
“Terrible company. Charged me for the tyres but never sent the order. The customer support is also non-existent, as they do not reply or pick up the phone. Stay away from them!!! Absolutely disgusting!”
“Used to use Black Circle and they were very good, recent experience total shambles, booked in on line at my local fitters all confirmed, than I got a cancellation email, tried phoning customer services immediately I was asked to input order ref and hash key entered ten times kept going around in circles, eventually spoke to foreign sounding person next day, they tried contacting my local depot made provisional booking which they then cancelled for a second time, I know the local depot in our village and they are never busy, I have just been f**ked over by Black Circle they used to be OK but I won’t be using them again 😬”
“They cancelled the original appointment so I asked for a refund as I had a MOT due.No reply to my requests apart from an automated E mail.I tried ringing them but the number was disconnected.I am now going through my Credit card company trying to get my £260 back.”
“Ordered and paid £542 for tyres, fitting arranged. bought on a Tuesday to be fitted on the following Friday. Bland email stating the fitting would be rescheduled for the following Tuesday. All well EXCEPT I leave for France with the car on the Monday!!!
Unable to contact them even with the phone number enclosed in the email sent by them and they state they will try to respond to email within 2 working days, which by my reckoning at best is when I will be abroad.
Shocking service by a shower of money grabbing rouges.
HONESTLY WITH HINDSIGHT, PAY A LITTLE MORE AND GO TO A LOCAL SUPPLIER AVOID THESE COWBOYS11”
“The Service is SHOCKING. Impossible to call them or communicate with them - no response to emails - no one answers the phone. Simply not worth it - pay a few £ more and use your local garage”
“The worst service imaginable.
I bought four new 4x4 tyres with fitting on Wednesday morning for fitting in Friday. Late Thursday they cancelled my booking via email due to unavailable slots and randomly booked me for Monday which I could not make. I requested to cancel the order and a call back as none of the phone numbers on their website or email confirmations work due to "unforseen circumstances". I have received no emails back as I repeatedly follow up my cancellation request and today a week after booking I get a random email saying my during is now today!
The frustration less with the lack of communication, ignoring my emails and not being able to get a hold of anyone despite repeated requests. For a company this size the servicenis abismal.
I would highly recommend doing your research before spending a Fortune on Tyres and simply being given a substandard service.”
“Damaged wheels and said they would cover cost of repair. then when I found a repair. Blackcircles would not respond. NO contact by telephone.
If you get a problem your on your own with this company.”
“All phone lines dont work. Automated bot response pretending to be human but its not. Moved my home fitting appointment for the 3rd time after i have repeatedly emailed saying cancel because its too late to wait any longer, got special tyre ordered in to local garage next day and fitted for even cheaper. Dont bother wasting your time with these clowns and just ring trusted local garage.”
“Shocking company to deal with, no working contact number. Can't provide the service you pay for and take forever to offer sub par solutions (which they still can't complete)
Avoid at all costs.”
“They took money for a mobile fitting and never showed up.
Can't talk to anyone to fix it and now have to delay my holiday while I get a punctured tyre fixed.
You can't talk to anyone, they've closed their phone line "due to unforseen circumstances".
Awful service”
“Awful customer service.
I ordered the tyres & fitting at a local garage and was given a date for the fitting. Tyres did not arrive at the garage. I filled in the on line customer service enquiry and got the default response “we will respond within 2 working days”. Three days later nothing has happened.
Called the phone number and left my number for a call back. Call back occurred and was told the tyres were at the garage and they would arrange a fitting time and call me back in 5 minutes. That was 4 days ago and I’ve heard nothing.
Today I called the local garage who told me the tyres had arrived this morning (over a week late). I’ve arranged the fitting locally but have still not heard from Black Circles.
I WILL NEVER USE THEM AGAIN AND WOULD RECOMMEND OTHERS TO DO THE SAME. This is a pity as things have gone well in the past. Their customer service is complete rubbish.”
“My tyres weren’t delivered, I wasn’t contacted at all, I’ve had to pay out another few hundred pounds to get some tyres on my car as I’m away on holiday tomorrow. Shocking service which has caused no end of problems. Thanks”
“The issue with companies like Blackcircles is when something goes wrong they blame the garage, and the garage blame them. Had no end of issues with my garage and neither BC or the garage accepted responsiblilty, so it was left on me to do the running about trying to fix it. Blackcircles barely responded to my emails after a while, and in the end all I received was a pathetic 10% off coupon as a "goodwill gesture", and that was only after I left them a terrible (and accurate) review on TrustPilot.
Will never use this company again!”
“You can be as clear and concise as you want, I will tell 'hundreds' of people how bad there service is. They send you tires to a garage, you wait for your package, you stay on hold waiting to speak to an agent. Whatever you do, if you do order based on price form this place, Use Pay pal, this way you can get support for their poor service and I can tell you, pay pal will put the screws to them as they try to bathe in their excuses to get out of their poorest service on earth. Garbage company.”
“Useless company UK, no customer service, no tracking and zero helpful communication. The items have not arrived when stated. What has the CEO got to say about all these poor reviews? (Graeme Cole
Chief Executive Officer)”
“They source their tyres from diffirent warehouses across Canada. Basically a tire broker, masked as a tire store. They hold NO inventory of anything they sell on their website. Your order may come from diffirent warehouses, so NEVER them that they said believe it will come in 1 order in 6 business days. Tire products have different mfc dates, with some as old as years ago. Remember tires are only good for 6 yrs from mfc date. Ergo, cheap tires on their websites mean they got you OLD tires. Buyers BEWARE!”
