“Fitting booked on a Thursday for following Tuesday (today) then told can’t find a fitter for another 8 days. Tyres were needed for a family road trip. Seems once they have your money time scales don’t matter!!!”
“Absolutely useless. Couldn’t get first date I asked for so called garage myself and asked when could do it. I passed this to BC and today get email from them saying they most probably won’t make it !! The booking is 3 days away !! Lesson Lesrned. Shop local pay but extra to get job done .”
“I've used Blackcircles many times over the years usually without any problems.
But I don't what has changed in recent years but my experience this week was the worst ever.
Placed and order and paid extra for mobile fitting, was told the mobile fitter wasn't available, so asked for a refund of that fee and I'll go to the fitting centre instead.
Next get a message saying the wrong tyres have been recommended and they need to be changed.
I said now that it's the wrong tyres and the fitting isn't what I wanted just cancel and refund the full order and I'll put on a new order with everything I need correctly.
Since my request for a cancelation and refund I haven't had a single reply from Blackcircles Customer Support in 3 days.
The tyres were supposed to be fitted yesterday!
Opened a new ticket to officially request a cancelation and refund with an auto response promising a reply in 1 business day. 2 days later no reply to that new ticket or my previous one.
I have now been forced to get Paypal involved to get my money back and Blackcircles are not replying to my messages.
Awful customer support run by a bunch who clam up when you want your money back despite all problems with my order being caused by them.
I am a long running customer for more than 10 years, but now I'll never return to use Blackcircles after this experience.
Utter rubbish, avoid at all costs.”
“Blackcircles UK/Customer service (not the garage fitters):
I ordered just mail order tyres, no fitting, on a Saturday (staff are there), and the tyres were due to arrive on Tuesday. On Monday at 12:33PM I got an email saying the tyres were out of stock! I was offered a very similar tyre for the same price (it was normally overpriced, so pretty much the same deal). I replied to the email saying I will accept the swap, but needed to know when I will get them, assuming I won't be getting them tomorrow (Tuesday) any more, but 4hrs later, I have heard nothing more from them, and they have not given me a phone number to call!
I tried to call them on Saturday because their website's payment system was down, but no one answered the phone, and I was on the line for 30 minutes!
I recommend you compare prices from your local tyre place - I have found 4 better tyres locally that are cheaper now, but Blackcircles have left me in limbo all day.
Only use this company if you have no time constraints, don't mind being let down at the last minute, or if you are 100% sure they're the cheapest.”
“I've used BC twice now and on both occasions they've been in touch with me less than 2 days prior to my appointment to let me know that the garage can't fit me in.
Absolutely ridiculous - how hard is it to stick to a booking!?
This is be the last time I use them.”
“Let me down wifh my order twice, just let me know day before the fitting. No one answers the phone you could spent hr of waiting to get back to you. Its easy to make an appointment with GP. Cold replys on emails only if you starting to complaint. Leayers said they would give me a 20 pohnds back , becouse of the inconvinience still waiting almoust 2 weeks. But its doesnt matter for me that 20 pounds. Its a ponit 3 weeks in total from my order they waisted my time. Never ever again. They dont have a stock, or saying your delivery was missing. Or if you not accept the offer they suggest you, they just cancelled your order in general with no reason. Shity services avoid as possible.”
“They are terrible in the UK. I had the worst experience with a company in my life. Bought tyres and paid for the fitting which showed as available on the website. After the order was made they requested to change the fitting date saying they were not able to fit the tyres in the first date which I accepted... Arriving the second fitting date, suggested by them as available for fitting the tyres... New change of date requested by them... Once again I accepted change all my plans... Third date happened and nobody showed up, not even a call received providing an explanation making me stay hours waiting and changing once again all my plans. Result: almost 4 weeks and nothing. Now without my permission they booked a fitting date sending me an email and not even waiting for my reply if I'm available or not.
What a nightmare. Refund requested that I believe will be also be another nightmare. Avoid this company is my recommendation.”
“I ordered a trailer tire from Blackcircles.ca (Canada). I received a recent date coded tire in perfect condition within two days, at a good price. Everything worked out perfectly. Thanks.”
“I noticed a lump in the side wall of one of my tyres so I ordered the required replacement tyre from blackcircles and fitting for 4 days time, the morning after placing the order i hit a subsequent pot hole and the tyre failed, I just managed to limp the car round to the garage where it was to be replaced, despite being booked in for three days time the tyre was just being delivered as I arrived, half hour later problem solved would highly recommend!”
“Ordered my tyre tues for fitting Friday, Thursday evening “failed to deliver tyre, rescheduled for the Tuesday, now Monday, failed to deliver again and this time not rebooked but at least another 3 days.. I go away in 4! Joke”
“Fantastic service, tyres arrived on time. I actually ordered two wrong tyres as I didn’t realise the back tyres were wider than the front. Black circles refunded me immediately and sent out the correct tyres I should have ordered. Will definitely use again.”
“!!!MISLEADING!!! What a joke of a company! Ordered tyres for the amount of £300. Meant to be fitted in two days time. This company emailed me to say that they can’t be fitted on that day due to the garage not having the space they have advertised on the website (misleading). I agreed to a new date and I got another email later that day explaining that they can’t do that date too because they won’t be able to deliver the tyres in time to the garage, and that next fitting date will have to be another 3 days on top of that so by this time it’s 5 days away. A day before the fitting is due (today) at 5pm half an hour before their office shuts they email me to say that they didn’t manage to deliver my tyres to the garage and the fitting has to be moved another 2 days. Avoid this cowboy company at all costs not worth it might as well go to Asda tyres cheaper tyres and fittings available next day!”
“My apologies to all the other Reviewer,,,
I had a World Class Service with theses guys.
My set of tires arrived fast and on time (Rare these days)
Furthermore I live in Northern BC, and it's snowing like a mofo up here.. lol Good Job Boys... (...and girls, and those undecided too LMBO) wouldn't want to upset anybody :)”
“If you want a company to get in the way of you getting tyres on your car use Black Circle. I'm now on my 3rd appointment risking 12 points every time I use my car. I've been shouted at by one of their Customer service advisors. Can't think of a worse customer service experience.”
“AVOID.
Booked and paid for new tyres. Was scheduled for Saturday at 10am. Received an email on Friday at 4pm advising the tyres were not available and it had been rebooked for a Tuesday. They advise their courier service let them down but to only be advised of the same at 4pm the evening before the fitting is unacceptable. I'm running on nearly bald tyres and am now left in a very difficult potentially dangerous situation, particularly with the very cold weather we currently have. This was booked over a week ago so there is no reason for such a late notification. To rebook a weekend slot to a weekday slot is also a joke. Don't waste your time!”
“Worst experience ever! Avoid at all costs!!!
Ordered tires 25th and waited to receive the confirmation from the garage. After 3 days of receiving no confirmation I decided to called the garage to see what's going on, they guy said tire machine is broken and we already informed Blackcircle. (No communication at all!! Total mess!!). Then called blackcircle to book me for another garage they booked for another garage and on the phone gave me the address and said he also send me the email confirmation but didn't send me email confirmation! Been waiting all day to get an email but i didn't and decided to give them a call but they were closed. Tried to find the number from Google as he gave me the address then called the new garage to confirm have blackcircle booked me for tomorrow at 8:30am? They were not aware of it and he said it's the 6th time it happens they just book people in without any confirmation just come tomorrow and I'll change the tires.
Absolute mess!! No communication between them and the garage and the customers. People be aware when you order from them you have to keep following up between the garage and the blackcircle. Avoid at all costs!!!!”
“Tyres ordered on 09/12/2020 and booked it to get fitted on Saturday 12/12/2020...Blackcircle did not deliver, Tried to get job done at another fitting station via black Circle...not possible, the fitting station wanted £60 for 2 wheel wheel alignment. Booked into the first fitting station via black circle for the following Saturday 19th December, get the car down to the fitting station at 08:25hours, fitting station phones me at 11:25 saying black circle had failed to deliver the tyres yet again. Came home phoned black circle to ask what on earth was going on? Asked to have my £252.07 refunded immediatly and was told refunds would take 3-5 working days, Black circle have had my money since 09/12/2020 and they want to keep it longer...infact possibly over the Christmas period???? I could have been fined and got points on my license because of these clowns...ABYSMAL SERVICE!!!”
