“Crops far too small supposed to be size 18. I measured them they were a size 12/14 not good then had to pay for returning them . I didn’t know I had to pay . Will never use damart again .still waiting for my refund 11days later”
“I ordered 2 packets of briefs, a size larger than my normal size, as I find Damart always come up small. The elastic on the briefs was so tight they dug in extremely uncomfortably, causing unsightly bulges above and below. The one pair I tried and washed shrunk, making them only fit for someone several sizes smaller. I wish I'd saved my money.”
“I ordered 1 bra and 2 pairs of briefs to take with me on holiday this month. (The order was placed and received in July 2022) So far, so good!
Unfortunately, one pair of the briefs was faulty (along the seam) They were collected by Damart's courier on Monday 1 August. I did suggest that in the meantime, they might like to send me a pair of replacement briefs – but Customer Services said that until they had receipt of the faulty item, this could not be arranged. I phoned Customer Services today (a week later) – as I really needed the replacement underwear. I was informed that I would not receive acknowledgement that they had received my return, nor a replacement item for at least 15 days…And that’s just too late for me to take the briefs with on holiday.
Such poor Customer Service. Beware!”
“Ordering & delivery went smoothly - no issues with those and initially I was pleased with the 2 pairs of crinkle trousers I had ordered. Until they were washed ( following recommended washing instructions) when the trousers shrank widthways & were no longer decently wearable. Very disappointing !!”
“Many times I see adverts from Damart and there is something I would like to order. So I go online only to find that is out of stock in my size/colour choice/ length.
Why is the stock so low?
Now having read these reviews on here about the terrible service received and wrong orders sent I won't even try again.”
“Ordered 2 pairs white briefs and they delivered 2 pairs rose pink briefs. Logged into my account which showed that I ordered white. Phoned damart who said that according to their records I ordered pink. Said I could return them and place another order. Pathetic would not use again.”
“i ordered 2 dresses they sent a dress and a skirt . the skirt is no good to me. now the wont deliver my other dress untill i return the skirt. how is that my problem?”
“I returned a jumper for an exchange to a size smaller. It never arrived and I never received a refund. I phoned Damart (which was an expensive process in itself) who claimed Hermes must have lost it. I made a formal complaint to Damart and have never heard back. If I had the time, I would take them to a small claims court. Don’t use them. Disgraceful customer service”
“I have been a satisfied customer with Damart for years, no problem with ordering, and money goes out of my account straight away, BUT, the returns system is rubbish, it takes 2 weeks to get the money back. Perhaps your finance dept should look into this . and get some tips from Amazon who are spot on with there returns policy., and
their refunds are returned within a day, and not having to spend on a very expensive call to you to check whether you have received the goods. which incidentally were returned to you on 3/3 /22 and no confirmation as yet .Perhaps you could look into a free order line as not everyone can order on line;I am lucky as an 89yr old , to have someone to help me, but when ordering I like to speak to a human. Hope you read this, Thank you. Regards Ann Wilson PS> I hope that you will share this with the company as I'm hoping that this review is helpful”
“Was asked to order a jumper that was advertised in todays daily Mail at £11.99, found item on website for £27.99 and added to basket then entered supplied code which game me free postage not the discount I expected, read the small print and discovered that price was only valid until 01/01/22 it is in todays paper the 15/01/22 and it also stated that prices may have increased, so then they make it look like you can send the coupon included on the page and get the discount, no option to send a cheque or any other type of payment though, why? so they can open a credit account in your name and charge you full price anyway, this company is nothing but a bunch of con artists and the sooner its closed down the better.”
“I bought trousers with front pockets as required and as described and shown in picture online - but when they arrived the front pocket didnt exist - it was a false pocket line only.
When I tried to get through to them to arrange a return I couldnt get through as it is a premium rate number and my phone has a zero cap on it. So I rang a number I found on the website which wasnt premium rate and the person was loath to take my call- her answer was that I should re negotiate my phone contract so I could ring their premium rate number!!!! I held my ground and eventually she agreed to arrange the collection. I buy a lot online and have never had this problem before - I think Damart needs to pull itself into the 21st Century - people dont use these numbers anymore for customer services because they are a rip off as I had waited some time for the call to be answered and its immoral to be charging the customer for the company not having enough staff to answer their calls.
I havent bought from Damart since but then saw an advert for some fleece trousers ideal for working from home - and not too bothered if they are a bit big or long so unlikely to need to go through the fiasco of returning them. BUT when I clicked on my size and the length which it said was available, it suddenly became unavailable and this happened a number of times trying different colours and leg lengths.
What a waste of time.”
“Worst company I have ever dealt with. The order went fine but through a fault with Dalmart it was delivered to the wrong address. The lady had a Dalmart account and returned it. I contacted Dalmart over the phone initially and all seemed to be sorted; but it never was. Order was made in early November 2021 and as of now (mid December 2021) I have had no reply from 5 emails. I will be taking this non-existent customer service to an ombudsman as I am still owed money. DO NOT USE THIS USELESS COMPANY. You have been warned.”
“I made my first order a few days ago. The order confirmation sent shows the the wrong size. I have tried phoning on premium rate numbers for around a total of about 30 mins between four calls and get no answer. I even tried head office who transferred me and still no answer. I have also sent 6 emails now and had no answer as of today. I am trying simply to have the correct size sent to me so that I do not have to send it back at my own expense. What was a sale purchase will now turn out to be a much higher price with the premium rate charges and possibly return added to it. Very disappointed in service.”
“We ordered a pack of two night dresses to be sent to a friend in a nursing home which is 38 miles from where we live. The order confirmation from Damart on 3rd December gave the address of the nursing home as the delivery address. On 7th December I received despatch confirmation from Damart which said the items were 1 x PK2 NIGHTDRESS Opal Ass M but the delivery address was shown as our home address! I rang Damart immediately but they said they couldn't do anything as it had been despatched. The lady I spoke with was very apologetic and did say we could reject the parcel, but as it was Christmas we were concerned items may go out of stock so decided we would arrange to post it on ourselves. The parcel arrived on 8th December and on opening contained a 2 pack of pull on trousers!!
When I rang to speak with a representative of Damart initially the phone connection was lost and they did not ring back and on ringing again after explaining in detail that the incorrect delivery address and the incorrect items were a result of errors made by Damart I was informed that the items would be collected free of charge but they could not redeliver to the nursing home only to our address or I would have to cancel the order, they would refund the money and I would have to reorder the item to the nursing home address, no doubt having to pay a delivery charge again! Whilst I sympathise with the staff on the receiving end of the calls I find the company and its policies totally incompetent and have no faith in their service. When I asked to speak to a manger I was told that wasn't possible but someone would ring me back within 24 hours!”
“Size 10x27" straight leg trousers are shapeless, more like size 12/14 and very wide legged, Material is no way dressy, more like material that would be used for joggers.
I gave them to my sister, the knees and bum went baggy within an hour of her wearing them.
Had to give 1 star as no option for no stars.
First and last time I'll use this company.”
