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FashionEyewear.co.uk Reviews

2.6 Rating 238 Reviews

40 %

of reviewers recommend FashionEyewear.co.uk

Company Reviews

Phone:

0208 987 2400

Location:

426 Chiswick High Road, London United Kingdom
W4 5TF

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FashionEyewear.co.uk 1 star review on 22nd March 2024

FashionEyewear.co.uk 5 star review on 20th March 2024

FashionEyewear.co.uk 5 star review on 20th March 2024

FashionEyewear.co.uk 1 star review on 30th December 2022

FashionEyewear.co.uk 5 star review on 2nd August 2021

FashionEyewear.co.uk 5 star review on 2nd August 2021

FashionEyewear.co.uk 5 star review on 2nd August 2021

4

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“sun glasses are great ,ray ban but the whole experience was farcical , i had to call after 12 days and was told "the glasses are going through quality control " ok they will be delived in 2 days , 7 days later i called again ,and was told they would be shipped the next day and an email with tracking ! no such thing so called again and the nice girl said they where going through quality control ! im sorry i flipped and said "bullshit" what glasses go through this procedure ? and said that i would be calling my card issuer and have the payment stop ,because i thought that nearly this company was fraudulent , turns out i was told they would be shipped that afternoon and an email with tracking would be sent ! to my astonishment an email was sent 30 mins after my call ended and the glasses arrived next day. the bottom line is yes they are reasonably priced ,but they need to communicate with there customers more frequently ,and not fob of with "quality Control " issues .so read the reviews (i didnt) but when i did i had a quite bad experience as did the vast amount of people who gave 1 star ,thats why i guess there rating is 2.84 .so make your own mind up !”

Posted 3 years ago

“Had no response or acknowledgement from the company when I asked if my order had gone through, didn’t receive any confirmation. Poor service sending ‘genuine’ raybans with Royal Mail not even tracked!”

Posted 3 years ago

“I have recently used FashionEyewear.co.uk to try on a Ray Ban frame. From the point of ordering to delivery it can take up to 10 working days and it did arrive with one week, secure packaging. I however did return the item on 18 February 2020, and still awaiting on a refund... I do not understand what systems they use to process a refund that takes nearly two weeks? still awaiting on a refund. I do not like the fact to call you are on hold for over 20 mins each time, so I doubt I will be using them again.”

Posted 4 years ago

“Hi, At start of this year I purchased 1 pair of glasses for driving. I was sent wrong colour. I had very big argument with management stating that if I want colour that I requested I would need to send these glasses back as they would not send new glasses before receiving previous ( which was not my fault that I received different colour than my order stated) I also spoke with manager who said that normally people have at least 1/2 pairs of spare glasses- and they were shocked that I didn't have them, I just wanted to have 1 pair of good glasses for my driving. Experience was very bad, no discounts or anything complimentary offered. And to top it off I waited almost 1 month to receive this wrong colour when delivery for prescription lenses in uk area is 3-5 working days. Tahnk you.”

Posted 4 years ago

“We've used Fashion Eyewear maybe 8+ times to order prescription specs and sunglasses, but our latest order experience was very poor. The Cutler & Goss frames I ordered have still not arrived with Fashion Eyewear after 6 weeks, so it looks like from ordering/paying for a pair of specs with these frames to getting them might take over 2 months. The call centre staff are friendly and try to help, but still a poor experience this time around.”

Posted 5 years ago

“Received faulty glasses and lens were of a poor quality. On top of that, customer service were awful! So hard to get hold of (the phone rings out or they pick up and hang up on you soon after). Still waiting for my refund.”

Posted 1 week ago

“I bought Cartier glasses from this company about £1000. They gave me lenses that were dirty and had noticeable scratches. They do not answer my questions and requests. I do not recommend buying glasses from them remotely.”

FashionEyewear.co.uk 1 star review on 22nd March 2024

Posted 1 month ago

“1m ago I’m in New England, USA. I would never ever purchase a pair of glasses from this company again. Atrocious customer service. Literally one of the worst internet transactions and customer service experience I’ve ever had. I ordered frames on 1/19/24. It is now 2/14/24 and the frames are in Georgia several days away. I have never heard of the shipping company used (Parcel Service). Supposedly they made one attempt to deliver them returned the frames to NY and handed off to USPS. Tbh, I’ve never heard of parcel service and I don’t think a delivery was ever attempted. Why does fashion eyewear require a signature but if/when the frames finally arrive a signature will not be required. Had to purchase new frames from another company. Thank Heavens I didn’t need these frames for prescription replacements. My son broke frames from optometrist and I needed these to pop out old lenses insert in new lenses. I’ve heard from other reviews there is a significant shipping charge to return. Maybe in Europe they perform better but the service to the US is more than lacking. I would attach the ridiculous customer service email replies but it would be more wasted time on this company.”

Posted 2 months ago

“Awful customer service. Exchanged emails back and forth about my package never arriving and they still refused to refund me. I provided them proof from a royal mail investigation which confirmed the parcel never arrived to me, yet I am having to go through my bank to claim my money back. Would never buy from here again.”

Posted 3 months ago

“BUYER BE AWARE ordered October 31 2023, still have not received, THEY DONT REPLY TO MESSAGES OR EMAILS”

Posted 3 months ago

“2 month ago I had bought A Prada frame, and it didn’t arrive even I had pay for faster delivery. No answer, no refund. Please DO NOT BUY ANYTHING TO THIS COMPANY . Please, please.. use Amazon it is safe and easy to return it.”

Posted 4 months ago

“I ordered two pairs of sunglasses on the 24 of November . They have still to be sent . Fashion Eyewear tell me its not their problem as the its on their suppliers side .. Bang goes my two Christmas presents . No mention of a supply problem when I was paying my money .. Fashion Eyewear are a total rip off .. An ongoing horrible experience!”

Posted 4 months ago

“I placed an order for prescription children’s sunglasses. The next day, I was told I needed to pay an addition £30. I was assured that my order would be delivered on time and would be marked priority if I paid immediately (which I did). 2 days after I was meant to receive the order, I called to find out where it was only to be told they had not even received the frames, priority order didn’t mean anything and when they said 10 business days, that was an estimate and actually the order would take a month, getting to me after I left for the trip I needed them for. They refused to pay to expedite the process and then decided that it was actually my fault as the order was for a child under the age of 16. The description of the glasses clearly said for children 11 yrs to 13 yrs and there was no disclaimer saying not suitable for children or anything to that effect. They refunded me my money (but that still leaves it too late for me to now get it from anywhere else on time). They even used the prescription I had uploaded online to question my daughter’s optitions AFTER the order had been cancelled and without my permission. AVOID FASHION EYEWEAR”

Posted 5 months ago

“Be careful if you buy anything on this website. You must pay via PayPal . You must claim if they don’t ship and escalate immediately. They will issue a tracking number but you will never receive your order . Because they cancel shipment after that about several hours and they will never answer your email from this time . Paypal will defends you”

Posted 6 months ago

“The worst experience ever!! Customer service is BAD! Cheap frames! Takes months to receive junk in the mail. Spend the extra bit of money at a reputable place. Definitely NOT HERE! STAY AWAY!! Do NOT purchase from this place!!”

Posted 6 months ago

“I never received my package! It was mailed incorrectly and I was never compensated for the item or given a replacement. Very poor customer service. Do not buy from this company”

Posted 7 months ago

“Don’t. Lower costs for sure but if you are based in the US, it will take at least a month for your glasses to arrive. In my case, almost 3 months! Not the greatest customer service either so wouldn’t recommend the hassle of purchasing products your could get elsewhere.”

Posted 7 months ago

“Avoid at all costs! The glasses I was sent seemed used and/or counterfeit. Upon contacting them I was asked for pictures which I duly sent and was told the item should not have passed the quality check. As a result I was promised a partial refund (10%) which I’m still awaiting. The communication isn’t effective either. I’ve had to chase them multiple times and am yet to receive a reply for my last email. Never again! BTW, the sunglasses weren’t cheap at all.”

Posted 9 months ago

“This is a fraudulent site , the pictures in their web are not what they send you. You cannot even get a refund. How is this site still Operating?”

Posted 9 months ago

“I would give 0 stars if possible! Paid for 3 day shipping, get an email saying they will be sent out in mid September. I have written 4 emails, to no avail. Mother- Fck this place, I’m doing a chargeback!”

Posted 9 months ago

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FashionEyewear.co.uk is rated 2.6 based on 238 reviews