Hoseasons Reviews

Name: Hoseasons
Address: Hoseasons Holidays Limited Lowestoft, Suffolk
Rating: 1.96

2.0 Rating 817 Reviews

24 %

of reviewers recommend Hoseasons

Company Reviews

Questions

Metrics

2.0

Based on 817 reviews

Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

0844 847 1356

Location:

Hoseasons Holidays Limited Lowestoft
Suffolk
NR32 2LW

Write Your review

Tell us how Hoseasons made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Hoseasons 2 star review on 22nd May 2025

JANE

Julie Reeves

Hoseasons 1 star review on 17th January 2025

Karen P

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling, would give 0 stars if possible. Appalling service by these penny-pinchers. Booked 2 nights for my parents (£169) and it turns out they couldn't make it due to my sister-in-law having a very early labour, so they're staying home to support her. These guys couldn't care less - ''no amendments, no refunds''. Lack of empathy, understanding and the staff on their chats? Might as well have left me with the bots beforehand. Pathetic communication. You mentioned in an email to my parents that you ‘do not typically’ refund or change dates at this late stage. This is not a typical situation. By not allowing your customers to protect their finances with optional insurance, it’s a win-win for you. Things happen that prevent people from fulfilling their bookings. This is why most online booking businesses will allow their customers to purchase insurance in the event they cannot make the trip. You have not provided us with this security and are showing no signs of understanding. So I feel it is unfair to categorically deny an amendment of dates or a refund. All we are asked for is that we can use that £169.00 towards another date in the diary for the Elonby 1. We were happy to pay the difference if it turns out more expensive. A lack of empathy, understanding and just no effort whatsoever into even trying to come to an agreement. A complaint to an ombudsman will be coming your way as a result of the inevitable outcome of my complaint directly with you. Avoid these cowboys at all costs.”

Helpful Report

Posted 2 years ago

“Booked accommodation using website and without realising they changed my dates to suit there sytem this now leaves me without accommodation my first night back in uk after overseas travel and paying for a night when I won’t be in the country. When asked to change my dates back to what I asked for was told we don’t do bookings for a Thursday to Thursday if this was made clear at time of booking I wouldn’t have booked at all but because I paid in full now have to pay a night I won’t be there and have to find alternative for my first night. I live in Australia and I am not impressed with this service very poor !!!”

Helpful Report

Posted 2 years ago

“Checked with hoseasons before leaving home to confirm booking, told everything fine with booking. Arrived at site. No booking. Site wasn't aware of our arrival. Turned away. Helpdesk says to email complaints department, Still no response from complaints department, been a week, still waiting. Rubbish.”

Helpful Report

Posted 2 years ago

“We booked to stay in a wales based log cabin about a year ago and paid £650 with a debit card. 3 weeks before we read the reviews and then showed pictures of dirty pillows, stained beds. We contacted Hoseasons and asked to move site. They initially said they couldn't but then agreed that at an additional cost they would change us. We paid £80 via a Mastercard to move location to Clumber Park, Worksop. We booked a 3 bed cabin with a hot tub. We received conformation and travelled. Upon arrival we were informed that no such booking existed. The reception desk were great and called Hoseasons. They hadn't sent the booking. We discussed and I agreed to take the only available 2 bed cabin meaning we had to cancel friends who were travelling to stay with us. We agreed with Hoseasons a £470 refund. We went to our room but lasted 2 hours. The path to the cabin had dog mess, the room stunk of wet dog. The carpets were dirty. We cut our losses and went home. We never asked Hoseasons for a full refund but rang them to ask that the £470 is paid onto our debit card. Hoseason refused saying they are required by law to pay back to the card we paid on. I agreed, the card we paid on was the debit card. We only paid a transfer fee on the credit card. The complaints guy Zak stated " I am not willing to pay this back to any other card as it is stipulated by law" . I pointed out that the debit card was used to pay for the holiday. He replied " I am just not doing it and I am now going to stay quiet as I have nothing else to say". Hoseasons have ruined our week, caused us wasted travel and Zak, the complaints manager was just rude and wouldn't listen to common sense. We will now have to requested money back via our credit card which has no balance even though we didn't pay with this for the main holiday. The security team at Clumber Park said they have lots of trouble with Hoseasons quoting " they book out cabin 54 as having a hot tub and it hasn't. We get lots of disappointed people. We have had 3 complaints via hoseaso s customers tonight.". We have booked several trips before with Hoseasons but never again. Avoid the spiraling downwards company. They may be a little cheaper at times but you risk ruining your holiday. The consumer act explicitly states, in s34: (7) The trader must make the reimbursement using the same means of payment as the consumer used for the initial transaction, unless the consumer has expressly agreed otherwise. Initial transaction Hoseasons. That was my debit card. Your behaviour has been nothing short of disgusting customer service.”

Hoseasons 1 star review on 18th February 2024

Helpful Report

Posted 2 years ago

“I booked a chalet in cornwall and i had the foresight to take out the so called cancellation insurance for a further £75 when unfortunately my partner had her annual leave amendment i tried to cancel via customer service i was spoken to with sarcasm no empathy or understanding and i was told well if you can’t go can you get another member of my family to go instead this company is appalling they miss sold me insurance which virtually covers you for nothing please do not fall for this scam”

Helpful Report

Posted 2 years ago

“When trying to book a holiday in the Lake District I booked a caravan which turned out to be in Scotland when I tried to cancel the booking Hoseasons said I had to pay in full and that there was no cooling off period , these people are scammers and you cannot complain to ABTA because they say there is no laws for holiday bookings Avoid Hoseasons they are a scam company”

Helpful Report

Posted 2 years ago

“Recently stayed at Brean Sands paid for lodge with hot tub. On arrival was given down graded, tired small lodge and rang owners and Hoseasons said no record of phone call confirming hot tub and now fully booked! Had to stay in lodge given. Fridge did not work went to reception waited til next day for replacement which was smelly and broken. They suggested we put our food in Supermarket down road! Eventually new fridge turned up but no freezer. When they delivered fridge they left lodge door and gates open and my dogs got out onto main road! Neither the owners or Hoseasons were helpful at all. On return emailed customer services with issues they offered 20% off next holiday. Received phone call from customer services a man called Zac and was offered refund to be put onto card used to pay for holiday with but after 18 days of no refund I rang them and he absolutely denied the phone call ever happening and said they did not offer me a refund and it’s my word against theres, again!! The attitude was disgusting basically accusing me of lying and they wont be offering any kind of compensation! Shame because I had been holidaying with my grandchildren there for many years and the location and the beach is perfect. After the way they have treated me I definitely won’t be holidaying there again.”

Helpful Report

Posted 2 years ago

“Hoseasons cannot deal with complaints, all they want is your money. I have never had a worse holiday caravan and they didn't care. After asking to escalate my complaint, they just ignored it and never even replied Book with ANY company other than hoseasons. Shame, as they used to be a good Company. My whole family are very disappointed after giving hoseasons thousands of pounds over the years, But Never Again”

Helpful Report

Posted 2 years ago

“Was upgraded to silver.caravan outstanding caravan with luxury fixtures large TV.en suite.lovely real effect electric fire in lounge. Wrap around decking with solar lights everywhere outside.even had dishwasher! Didn't feel cramped in it.two really comfy sofas and lovely firm bed.would recommend.”

Helpful Report

Posted 2 years ago

“We stayed at Brockwood Hall in the Kent Lodge and whilst the surroundings were beautiful the experience and property sadly did not live up to the area. The main issue with the stay was that for 2 of the days, work was being carried out directly behind our lodge which included drilling that ran until 5pm each day. It was unbelievably noisy (I did complain to staff at the time) and disruptive to the point we had to sit in the back bedroom to try and watch or hear tv/music. Rather than staying in a city or hotel, we chose to stay in a lodge for a peaceful and relaxing trip, to read books, enjoy the hot tub and surroundings. This was impossible due to the work being carried out. We were asked on both days to move our vehicle as the workmen needed to leave their equipment there which was inconvenient for running out to grab things in the weather. Everything outside of our lodge was covered in a thick layer of dust and no one ever came to clean this or ask us to move our belongings inside. The lid to the hot tub was damaged (a split down the middle) which meant all of the dust also fell into the hot tub rendering it impossible to sit in. We also had clothes we had left to dry outside from the first day, which were also left ruined and covered in dust. This meant that the hot tub was essentially out of use for us for two days and nights which given that was one of the reasons we selected the lodge. I absolutely appreciate that this work may have been unavoidable but it did massively impact our holiday and we were not offered any kind of repayment. In addition, the lodge itself felt tired and unkept. Unclean with cobwebs, dirt and dust sat in the corners of each room. (Completely understand it's a lodge in the wood but as the photos show this is way beyond that) HDMI sockets broken in the back of TVs Carpet pulled up and worn Sofas worn and dirty Holes in the bathroom walls Missing shower components and mould I complained directly to the lodge and also to Hoseasons and they have a one-month response period which I believe is appalling. If you do receive a response, you then have to wait another 28 days for a follow up reply.”

Hoseasons 1 star review on 10th October 2023

Helpful Report

Posted 2 years ago

“We booked through hoeseasons for Torquay we requested ground floor apartment as I have osteoarthritis and we said no stairs .Got to the site to say first floor couldn’t swap they weren’t interested either stay or go home got up the stairs didn’t go back out first night Friday sat got downstairs then back up later then stayed in Sunday came home couldn’t stayed longer place was filthy rusty microwave grill pan full of fat still waiting for refund from them won’t book with them again”

Helpful Report

Posted 2 years ago

“Peter from customer service was so rude and unhelpful. They are so hungery for people's money that once booked they will never refund any or even some of the money back if you would want to cancel or ammend the booking.”

Helpful Report

Posted 2 years ago

“Awful caravan, small, not clean and terrible value for money considering that ir was supposed to be a superior one Hoseasons customer service awful after complaining on site. As others have said they just want your money and don't care about customers BOOK ELSEWHERE, I WILL NEXT TIME”

Helpful Report

Posted 2 years ago

“We recently booked a four night stay in a caravan. We payed extra to book a larger, and more spacious caravan. We didn't get the accommodation we had payed for. The caravan was filthy dirty and not as described. Customer service complaints department, were appalling to deal with and very rude. We left early from our holiday, simply disgusting conditions. Hoseasons haven't even had the decency to reply to our written complaint. AVOID!! Not interested once they have had your money. FALSE ADVERTISING!!!”

Helpful Report

Posted 2 years ago

“Just to add to the long list of complaints, booked boat holiday for this time next year two months ago, due to illness cant make it so thought id cancel, i paid £50 deposit which i read that it would cost to cancel the £50 plus addition ( no cost there though ) Eventually get through on line chat ( no one to one ) said it would cost another £ 100 for I suppose admin , seams a lot, said ok to find out they took another £147 instead of the £100, then had to go through all that to get them to admit wrong amount and yet to receive the refund , such a shame it cost so much for a little admin”

Helpful Report

Posted 2 years ago

“hi can you please explain to me why you are refusing to allow me to change my air bnb booking to literally any weekend next year? I have just had spinal surgery and cannot attend (my booking is 2 months away so plenty of warning) refusing to respond to messages there!”

Helpful Report

Posted 2 years ago

“Shockingly bad experience, in my opinion. Thankfully managed to record conversations of untruths from telesales team. Wish I had never booked through this company and instead through direct provider.”

Helpful Report

Posted 2 years ago

“The customer service is appalling! I had an issue contacting the boat yard and called Hoseasons several times, put on hold for at least 30 mins each time. Eventually I spoke to a very rude young man who told me to email “ customer care” What a joke. 3 emails later snd still no reply! I will never use Hoseasons again and will be sure to tell all my friends about how unhelpful you are.”

Helpful Report

Posted 2 years ago

“I am horrified to hear that a friend's daughter and son in law have been refused a refund for a holiday they booked to give their young daughters a holiday to remember. Her daughter knew she had cancer when she booked but not the sort of treatment she would have to receive. Because she now needs radiotherapy on the dates she booked they are unable to go and Hoseasons are refusing to give them a refund. I can't believe a company like Hoseasons would have so little empathy to a beautiful young family who are already going through so much sorrow and pain. As a friend of the family I find this totally abhorrent and hope you can reconsider your decision Regards Margaret McCaffery”

Helpful Report

Posted 2 years ago

“Caravan at Whitley bay Parkdean with family. The caravan was awful, small, not very clean, tiny bedrooms with not much storage. Furniture hard and ragged. Very run down Old caravan for a high price Arcade games do not all work properly and the wooden handrail to the entertainment area was sticky and couldn't have been cleaned fir a long time Dont go there, I will never go back Could never recommend it”

Helpful Report

Posted 2 years ago

Hoseasons is rated 2.0 based on 817 reviews