“Avoid this company. I placed an order for Christmas presents at the start of the month, but nothing has been sent and I am unable to cancel the order. They are very slow to respond to emails and won't guarantee the items will be here for Christmas as they are out of stock. Funny that they let me order them then. Really wouldn't trust this company at all.”
“Please read reviews before buying from this company. I ordered a children's telescope and t-shirt bundle on the 29th November as a Christmas present for my nephew. The t-shirt arrived separately and there was no sign of the telescope. I have exchanged multiple message with the company only for them to claim the item was signed for despite me showing them proof from the delivery company the item (t-shirt only) was posted through the letterbox. I have photographic evidence that the item was not fully delivered and the company will not accept accountability, incredibly frustrating. Sadly, this is the reason most people use Amazon. DO NOT USE THIS COMPANY!”
“We ordered a Nintendo switch lite around 3-4 weeks ago, a parcel arrived we signed ( waiting a few items for various places. To open the packaging to find an empty giffy bag inside!!!!!!! Thankfully the courier took a photo of the item in my doorstep and the package was about 20cm long. Contacted the company they said was nothing they can do it’s down to the courier ! Not a chance we don’t choose who they courier with back on the phone and was told to return the item for a refund - simple if we HAD the item ! Was promised then a refund within 5 working days and call backs ! Over two weeks later still NOTHING no call backs and excuses when we ring ! We’ve had to get my daughter a more expensive switch now as none left anywhere and are now down over £500! Absolutely AVOID this company !!!!! Currently in touch with the ombudsman hoping to get it sorted once and for all I will continue to name and shame this company”
“Kept card details and taken amounts out of my account 10 days after I made and paid for an order. No refund! Just round in circles with messages! Even with proof they still question it constantly”
“Ordered an item for Christmas in November and still not received it. I have now tried to cancel as I have had to buy this item elsewhere but told I can’t cancel as it’s in dispatch, which it clearly isn’t as I’ve had no dispatch information and on the tracking it just says ‘processing’. So annoyed with this company and useless customer service which take days to get back to you. Please do not use”
“DO NOT ORDER FROM HERE
Generic response when chasing deliveries, you basically just have to wait until order arrives whenever that might be. When you try and cancel order the response says you can't as one item has been despatched which it hasn't”
“Tried to get hold of the company to ask why 5 day delivery, 14 days later in still in progress, no Christmas jumper !
No means of getting old of company for money back , very poor customer service, lucky I only purchased one iterm , was looking to buy a lot of things now been put off due to you can't message them if there is a problem , Is an option but you can't use it ... zero customer service 😑”
“I agree with the last reviews do not use this company I have not received my order and they won't give me a refund . How do they get away with it I wish I had read these reviews first”
“Been waiting over 2 weeks for my order and despite emails and messages I get a standard automated response. They took my money but I’m worried my items won’t arrive by Xmas. I’m so gutted as can’t afford to rebuy such an appalling company”
“Don’t ever order from them!! Over 20 days and no idea about when my delivery is due… each member of the team tells me the same thing that they have ‘escalated’the issue!! Escalated since 20 days and still no change in dialogue besides their meaningless apology and I have to go out of pocket and buy gifts for my child again for Christmas! DO NOT TRUST THIS FRAUDULENT COMPANY”
“Never got a confirmation email. After 2 weeks I messaged them and they had no record of my order. After a few more identical messages asking me to confirm my shipping address and the order details, I was then asked for all 10 digits of my payment card, which is highly suspicious and ignored.
The order has now turned up, but I`ll certainly never use them again.”
“placed an order on 30/11 believing that it would be with me in 3/5 days, today, 14/12 I have been told that my orders delayed and now not guaranteed for Christmas despite the website saying if I place an order by the 15th it will be here for Christmas ! Looking at comments on social media orders are just not being sent out. Avoid these scammers and take your our money elsewhere.”
“This company will take your money and you will never receive your goods - how they are still in business and no one has shut them down, I will never know.”
“Ordered 12 Xmas jumpers on 20th of November for Xmas jumper day, still no sign of the jumpers.
Communication is non existence. I have to pray to get my money back.
Service is appalling.
Never again”
