“I ordered an item two weeks ago and have spent most of this week trying to cancel it as it is still 'processing' and I can't wait any longer. They also lie on their website and say they don't take payment until the order is dispatched but they took my money on the day I placed the order. Eventually, today they have told me it is too late to cancel as it has conveniently moved to the warehouse. I now have no choice but to wait for it for eventually arrive, return it in my own time, pay for the return and wait for it to be processed before I will see my refund! It is still with them and I don't think I will ever get the item or my money back!
I will never use them again.”
“DO NOT USE THIS COMPANY they have taken my money but not sent item, customer service is shocking can not speak to any one people wont return contact for hours, I am looking to go through my bank as fraudulent transaction because I believe this company to be scammers.”
“I'm not sure who is scamming in this company, but someone clearly is. 3 times this year I've ordered multiple items, been sent less than what I ordered, and nothing is done. Even with concrete proof in the form of the actual weights and dimensions of the boxes that FedEx records making it impossible for all the items to be in the box - they don't do anything. I have to resort to doing multiple credit card chargebacks each and every time. No effort is made on their end to have someone actually look at the evidence and see that they aren't shipping what they say they are. If it happens one time - sure it could be a mistake. But 3 times out of 6 orders? That's not a mistake - that's theft and no one at iWoot/Zavvi cares whatsoever.”
“They dont deserve for one star. I am really disapointed. I ordered Lego bricks. From over one week ago. Status the same from the day I placed order - awaiting for dispatch. I wanted to cancel this order because I dont want to wait too long. But I cant hahaha. Why? Because is in "dispatch" status :/ Its ridiculous. Item wasnt send but they cant cancel. I have to wait when it will arrive {maybe never} and then I may return an item. Negative feedback. I am not recommended”
“I ordered goods on the 16th Oct. I wrote a month later asking when they would be dispatched. They took several days to figure out where the goods where. Eventually they gave up and decided to declare it lost (I suspect it was never dispatched but they didn’t want to admit that).
Then they kept saying they would get back to me, or they will send them. It is now over a week later - no goods have been dispatched but they are not giving a refund either. The goods are gifts for my children and now will not arrive in time. They seem completely un-phased. So so terrible.”
“Avoid… communication and service terrible. Still waiting on my items . Ask for refund and was told I need to wait for the items to come and then send them back . Joke as this is the problem getting the items . Shop somewhere else”
“Refusing to refund me £355.98 on an item that was delivered outside while i wasn't home i never asked for this expensive item to be left outside i want a refund and the customer service team are disgusting i will take them to court and spend more money”
“Not got much faith in this company now. I'm a first time customer and pre ordered a monopoly set back in May. The estimated delivery time was the middle of August but after waiting two weeks after the deadline I decided to contact them. It took me days to finally manage to go onto live chat because even though it says their customer opening hours are 9am-6pm monday to friday, they were always offline. I finally got through to someone and was told that their shipment hadn't arrived but they will keep me updated. Still nothing and it still says it is in the processing stage. Again live chat is offline so sent an email to cancel. It was supposted to be a birthday present which I know is not going to get here in time. So I got to find the money and look for something else now. I will keep on at them until I get my money back but reading alot of these reviews I am not hopeful it is going to be straight forward. I am not impressed at all especially as a first time customer and I will definately not be recommending them to anyone.”
“I ordered a blanket and two other items as part of a 3 for 20 deal. The delivery was a week late but that didn’t bother me. They sent me the two smaller items and told me that the blanket (which was the main reason I ordered; it was a big discount and in retrospect it feels like it was meant as a “bait” article) wasn’t available at the moment. For months I kept asking where the blanket was (they had already taken the money off my account) and they kept telling me they would send it eventually and I should be patient. After almost half a year, they said the blanket was available again but they needed me to transfer them ~35 pounds to receive it. When I complained and said it was already paid for, they simply cancelled my order. I never got my money back and they keep saying I never paid, although I send them PROOF that the money was taken off my account.
There’s no phone number to call and you can’t reply to their emails. Every time I email them, I get a very unhelpful standard response and there’s no way to just reply and have a continuous conversation. You need to send a message from their website each time + keep getting a different customer service person who doesn’t know what’s going on.
The website is fun and cute but it’s NOT worth the stress. Please put your money somewhere else.”
“Absolutely useless
My purchase never arrived
And you cannot talk to anyone as live chat isn’t online
They say a fool and there money is easily parted
If I could give minus stars I would
I would burn my money then use this company again”
“Not bad unless you have to return stuff which it seems with this company you have to do 90% of the time. They also sell your data so you get spam emails. Avoid like the plague. Plenty of other similar geek stores out there that value their customers and have some level of customer service.”
“Very poor service. I bought a product that included a free gift but it did not arrive. When I enquirer I was told that it hadn’t been added to the basket (no clear signage to do that) and they would not be sending it out. Very disappointing customer service”
“Awful company, bad customer service.
I ordered a new slushy machine, I decided to cancel it within an hour of purchansing. There is no way to change your mind once Payment is Processed. I finally got a hold of someone there three days later and they said sorry it’s already in shipping which was a lie that I could see through tracking.
Received the machine from them, it was broken and falling apart, and now there’s no way to communicate with this company. Don’t buy anything from here. What a mess”
“i ordered on the 6th April received my first item but absolutely ridiculous waiting for the second item.. Contacted Company numerous times to cancel the order and return my money. in my account it says no outstanding orders which is untrue. Stay clear from this Company they are theives!!”
“ordered a Lego set in Feb ,and cancelled it online cause they fail to ship it out after a week , but then I received the item in April with a squashed box. so I want to write a review on their website to warn future buyers, but their website reject my review. the response i get : "Thank you for submitting your review. Your review will appear shortly after going through our moderation process." and it never came through.”
“Items Came with completely squashed boxes after spending nearly £200. Would not order again. What a shame. If only they had taken the time to pack them a bit better.”
“Ordered a item that was due on the 4th December 2020, I never recieved my delivery. It is now march 2021 and I still haven't received a refund! Disgusting customer services, terrible company! Do no order from them”
“Ordered some shirts months ago. Have never arrived. They refuse to give me tracking information. They refuse to refund my money. They continually just ask for more information to kick the can down the street. Asking silly questions like as if someone else in your household got them or to check with my neighbors to see if they did. Absolutely frustrating and not worth the headache.”
“They charged me more than what the product was. They took too much money out of my account. I tried to contact them numerous times with no response. They even deleted a comment I made on their instagram, so I know they got my message I sent them on there. They are thieves.”
“It’s a scam, don’t buy from them if you want to save yourself loads of unnecessary stress and money!
I ordered headphones from them and unfortunately they have arrived damaged. I send them back but instead of the refund I’ve got replacement I didn’t want!!
I asked for refund. First they struggled to organise the collection for unwanted item, than when they finally managed to do so the parcel is missing if transit!!!
IWOOT hired third party to collect the item and I have collection proof they refusing to pay my money. As far as I concern if the parcel got stolen and it’s missing it’s their problem not mine as I did my part as send it back the way THEY wanted me to!!
If the item got missing it’s for them to deal with it and refund the money to me regardless of the investigation outcome!!!”
