“Ordered an item for Christmas in November and still not received it. I have now tried to cancel as I have had to buy this item elsewhere but told I can’t cancel as it’s in dispatch, which it clearly isn’t as I’ve had no dispatch information and on the tracking it just says ‘processing’. So annoyed with this company and useless customer service which take days to get back to you. Please do not use”
“DO NOT ORDER FROM HERE
Generic response when chasing deliveries, you basically just have to wait until order arrives whenever that might be. When you try and cancel order the response says you can't as one item has been despatched which it hasn't”
“Tried to get hold of the company to ask why 5 day delivery, 14 days later in still in progress, no Christmas jumper !
No means of getting old of company for money back , very poor customer service, lucky I only purchased one iterm , was looking to buy a lot of things now been put off due to you can't message them if there is a problem , Is an option but you can't use it ... zero customer service 😑”
“I agree with the last reviews do not use this company I have not received my order and they won't give me a refund . How do they get away with it I wish I had read these reviews first”
“Been waiting over 2 weeks for my order and despite emails and messages I get a standard automated response. They took my money but I’m worried my items won’t arrive by Xmas. I’m so gutted as can’t afford to rebuy such an appalling company”
“Don’t ever order from them!! Over 20 days and no idea about when my delivery is due… each member of the team tells me the same thing that they have ‘escalated’the issue!! Escalated since 20 days and still no change in dialogue besides their meaningless apology and I have to go out of pocket and buy gifts for my child again for Christmas! DO NOT TRUST THIS FRAUDULENT COMPANY”
“Never got a confirmation email. After 2 weeks I messaged them and they had no record of my order. After a few more identical messages asking me to confirm my shipping address and the order details, I was then asked for all 10 digits of my payment card, which is highly suspicious and ignored.
The order has now turned up, but I`ll certainly never use them again.”
“placed an order on 30/11 believing that it would be with me in 3/5 days, today, 14/12 I have been told that my orders delayed and now not guaranteed for Christmas despite the website saying if I place an order by the 15th it will be here for Christmas ! Looking at comments on social media orders are just not being sent out. Avoid these scammers and take your our money elsewhere.”
“This company will take your money and you will never receive your goods - how they are still in business and no one has shut them down, I will never know.”
“Ordered 12 Xmas jumpers on 20th of November for Xmas jumper day, still no sign of the jumpers.
Communication is non existence. I have to pray to get my money back.
Service is appalling.
Never again”
“I ordered an item two weeks ago and have spent most of this week trying to cancel it as it is still 'processing' and I can't wait any longer. They also lie on their website and say they don't take payment until the order is dispatched but they took my money on the day I placed the order. Eventually, today they have told me it is too late to cancel as it has conveniently moved to the warehouse. I now have no choice but to wait for it for eventually arrive, return it in my own time, pay for the return and wait for it to be processed before I will see my refund! It is still with them and I don't think I will ever get the item or my money back!
I will never use them again.”
“DO NOT USE THIS COMPANY they have taken my money but not sent item, customer service is shocking can not speak to any one people wont return contact for hours, I am looking to go through my bank as fraudulent transaction because I believe this company to be scammers.”
“I'm not sure who is scamming in this company, but someone clearly is. 3 times this year I've ordered multiple items, been sent less than what I ordered, and nothing is done. Even with concrete proof in the form of the actual weights and dimensions of the boxes that FedEx records making it impossible for all the items to be in the box - they don't do anything. I have to resort to doing multiple credit card chargebacks each and every time. No effort is made on their end to have someone actually look at the evidence and see that they aren't shipping what they say they are. If it happens one time - sure it could be a mistake. But 3 times out of 6 orders? That's not a mistake - that's theft and no one at iWoot/Zavvi cares whatsoever.”
“They dont deserve for one star. I am really disapointed. I ordered Lego bricks. From over one week ago. Status the same from the day I placed order - awaiting for dispatch. I wanted to cancel this order because I dont want to wait too long. But I cant hahaha. Why? Because is in "dispatch" status :/ Its ridiculous. Item wasnt send but they cant cancel. I have to wait when it will arrive {maybe never} and then I may return an item. Negative feedback. I am not recommended”
“I ordered goods on the 16th Oct. I wrote a month later asking when they would be dispatched. They took several days to figure out where the goods where. Eventually they gave up and decided to declare it lost (I suspect it was never dispatched but they didn’t want to admit that).
Then they kept saying they would get back to me, or they will send them. It is now over a week later - no goods have been dispatched but they are not giving a refund either. The goods are gifts for my children and now will not arrive in time. They seem completely un-phased. So so terrible.”
“Avoid… communication and service terrible. Still waiting on my items . Ask for refund and was told I need to wait for the items to come and then send them back . Joke as this is the problem getting the items . Shop somewhere else”
