“Still awaiting refund of goods returned. Have dealt with this company for years with no complaints on the buying side but you can tell how bad they are when you want a refund. They keep coming up with all sorts of ridiculous comments, anything to save them having to actually pay you back the money!! Will never ever deal with this company again. Just awful.”
“Have not received the items I ordered from before Christmas I've none of the items and I've none stopped email messages ad I had no help my iteams I still haven't received ad they keep asking me to send this ad that I have been charged for the stuff had money I've had no items no help ad the family members who bought for Christmas has gone. With out Xmas present”
“TRASH!!!!!!!!!!!!!!!!!! I haven't even got my package. I've been waiting for too weeks. I have send iwoot an email about this and they said to wait 24 hours its been more then 24 hours!!!!!!!!!! DO NOT BUY FROM THIS WEBSITE. When you try to contact iwoot nobody answers us number and UK number. You cant even track your order. Iwoot also cancelled my order for no reason!!!! I haven't even got a refund. DO NOT TRUST THESE PEOPLE!!!!!! They say they can't even do anything!!!! COMPLETE TRASH DO NOT ORDER ANYTHING FROM IT OR YOU WILL REGRET!!!!!!! >:C”
“I placed my first order through IWOOT website for my kid's Christmas gift on 12/14/2020, but until now (01/12/2021) I still not received my order, the tracking number shows this package has been holding since 12/16/2020. I try to contact their customer, but they reply they can't do anything even cancel my order, I can get my refund only I return the package, but the question is since I didn't receive my order how I can return it? They choose the delivery company and now the package lost why I should be responsible for that? IWOOT so sucks, keep away from this company.”
“Still awaiting 4 out of 7 items ordered at the end of October for Christmas presents. Still being told “slight delays” in fulfilling order???
Appalling service.”
“Shocking service !!
Placed order for expensive item (£380) mid November for Xmas present... they claimed in stock and 3-5 days delivery... never received it and blamed it on their suppliers. Appalling !”
“I never received my item and have been asking for a refund for over 2 weeks with NO response. Absolutely horrible customer service. DO NOT order from iwoot!”
“do not buy from this company. If you care about your money and if you want good customer service after buying, just do not buy from them. Products ordered do not arrive, customer service representatives who do not respond at all or who respond after hours in a laconic reply without any content and then disappear again. They closed the chat on the site at all and it does not work. If your money is important to you, buy elsewhere. one and a half month late and they are still investigating . a murder case can be resolved by now and they still dont even have an estimation ( Hi, we cannot give an exact time on this, we would have expected to have an update now, but this process is taking this long because of the courier company rather than us, but we are hoping to have some more information from them soon.) since the chat in their site is not working, i do belive that this site is a scam . DONT BUY FROM THEM”
“I ordered a Christmas jumper from IWOOT on 30 October, I chased them on 28 November as I had not received the jumper or any communications. I received a response blaming their supplier and didn't know when I could expect my item.
On 18 December, I requested a refund as I had bought a replacement elsewhere.
On 28 December, I then received the (now unwanted) Christmas jumper and no refund!
I have since contacted them, again requesting a refund. I then get a copy paste email with no apology of how to return the item, informing me that I have to pay for postage and packaging and recommending I pay for recorded delivery!
Terrible, terrible customer experience!! I gave them one star as zero wasn't an option.”
“Ordered £300 of Christmas presents and cards in November 2020 and still not received them on the 30th December.
Customer service won’t cancel and refund my order!!!”
“You won’t receive all the items you order, customer service near enough doesn’t reply - around every 4-5 days they respond. Eventually you will get some sort of sense out of them and then get offered a refund on Christmas Eve when the items ordered were Christmas gifts. Won’t ever shop there again.”
“Ordered mid November still not got it. No excuses really. Most retailers in the country online/offline are managing to deliver a reasonable degree of service.”
“Absolutely appalling service. Ordered a Nintendo switch for my daughter for Xmas which should of arrived on the 9th December. The contact number for them does not work so finally got in touch through Facebook messenger and they took a few days to reply saying that Hermes had sent it back to them ( even though Hermes never received it) and have issued me a refund which takes 3 to 5 days which I’m sceptical that I will even receive it. I do not have another 200 pounds to buy this again in time for Xmas so my daughter now has no Xmas present to open Xmas day.”
“We ordered Lego a month ago and it has not arrived yet. They closed the chat on their site. On Facebook they do not respond. Go to their Facebook page and you will see that people keep complaining about the exact same topics.”
“part of my order has been delivered - the rest of it apparently is sitting in a hub since December 7th
no replies to email or contacts - disgraceful. these are Christmas presents - shame on you”
“Absolute Shambles of a company. Ordered a £200 item and it hasn’t turned up. Ordered 8th December, apparently delivered 10th December and now still waiting for even a bit of acknowledgment from them and it’s the 19th now. Numerous emails and DMs via Twitter sent. Nothing. Reported to trading standards!”
“Ordered an item 30 Nov. Dispatched according to email. As of today, 19th Dec it hasn't yet arrived. I've been asked to check neighbours etc. Out of 3 emails I have one paltry response saying they'll investigate. You've taken my payment promptly, now deliver my goods please. At the very least, respond to my messages. Amazon can deliver the next day and many other companies do. I see no issue with why you can't fulfill your delivery. Despite the outcome of this I have been put off using iwoot again. Sorry.”
“Ordered an item at the end of last month(November), was advised delivery would be between 05-07/12/20, item has just been delivered by Royal Mail on the 18/12/20. After taking delivery my attention was alerted to a strange noise from inside the box, no outer damage to box, but when opened item it’s in a million pieces. The contact or should I say lack of contact by any means wether it be by phone, email, is non existent.
DO NOT ORDER ANYTHING FROM THIS COMPANY.
Trading standards, and the media will be getting notified about this shambolic excuse for a company.”
