“Ordered item from JDW when it showed in stock, to then receive an email a few days later telling me that my order has been delayed due to stock issues. They then gave me a date when the order will be shipped out. I waited; 2 weeks later receive a further email telling me that my order has now been cancelled! Apalling service, will never use again, 1st and last time, I should have stuck to the usual high street reputable names! Ah well, learned the hard way...”
“Vey bad i'm afraid !
Let you apply for a credit account, accept you give you credit limit then revoke it and cancel your order with no explanation whatsoever.
My credit is not good that's why I've had to apply for an account with these clowns.
Why allow you to get your hopes up and create an order to then take it back ?
Never had this happen before ! you should be refused before placing an order.
“I had the worst experience ever with This, I ordered a Nintendo switch for my son they cancelled order and still kept my money after calling them three times and after 15 minutes of waiting each time at 14p a minute I still have no refund”
“I ordered 2 vest tops at a price where I would expect reasonable quality. They washed once! They shrunk in a 30 degree wash to less that 50% of their original size. I raised the issue with Customer Service and I received what could only be described as a computer generated response offering me 10% refund or a return. 10% refund not worth the paper and I queried the return in that I had washed them. Again a generated response saying they had sorted a return pick up and that I needed to package up and make sure I explained the problem within the package and why I didn’t want. Again no mention to my question regarding that I had washed. I won’t bother as can predict the computer generated response advising no refund as I’d worn and washed the items! Poor quality items made worse by dreadful customer service not addressing or discussing the direct issue. Never will I use again.”
“Ordered a Nintendo switch paid in full and still not recived it as the delivery person has signed xp1 (no contact) just 3 hours before unable to locate me they refusing to do anything so I've now lost a big chuck of money and no parcel and a xmas ruined”
“Absolutely diabolical in getting an response from someone who will listen. Jdwilliams are refusing my rights under the consumer rights act 75/75a of which an order for some duvet and pillows wasn't delivered or even received by Hermes and I have requested a full refund as the delivery within 5days of placing an order had since past and there has been no update on Hermes receiving the parcel to be delivered. Jdwilliams claim they have dispatched but in reality it as I believe had got lost since the dispatch email was sent to me. Contacted customer services numerous times through Email/Twitter/Facebook/ Online help chat/Trustpilot review site/ telephone with no avail to an answer appart from telling me to be patient...Very rude people who you get to speak to which feels as though you are to blame and they also are blaming Hermes which under consumer rights act 75/75a states it's the company you bought and placed the credit/ bought goods with are responsible when things go wrong until you receive the goods. Simple consumer rights are being taken away in there sense of business and wished I'd never even got myself messed up in there bad practices. Day1 of being late after the 5day period of the delivery timeframe and still Hermes have not received it in there system. Want the truth...Don't be fooled and stay Far Away from Jdwilliams and it's partners!”
“recently purchased a hoover breeze vacuum. Absolutely useless for dog hair on carpet. All the dust and hair accumulated at the top of the machine and not all in the receptacle. Had to empty after each room. Waste of £89.99. sorry.”
“I was only trying to buy a bread bin. The site constantly demands that you take out credit. Can’t be bothered now. How many sales are you losing vs credit income?
Best to you’re employees, friends and family ❤️”
“Allowed someone to access a dormant account, order £250 worth of goods then update the name and delivery address without any kind of checks yet they claim they have ‘very robust’ fraud prevention checks in place, have closed my account and won’t be using again”
“Will never deal with this Company again. Ordered a bedroom set about two months ago in white. Now bearing in mind this is a set, the chest of drawers was wrong colour and the wardrobe was not complete, sent two boxes of the same pieces. Arrow UK are refusing to enter our ground floor flt. My husband has a fractured hip and I have mobility problems and there is no help from either side. JDW have been a total waste of time blaming everything on covid. I have had to cancel my new furniture from another company as my is room is cluttered with six big heavy boxes whi h they are refusing to move them. I have been credited for them but the after sales service is nothing short of diabolical.”
“I have never ordered anything from this company ,I had a letter to say they were unable to deliver the order ,I still havent ordered anything ,but I have now received two statement ,saying I owe money !!!!!!! Not impressed and I have never had anything from JdWilliams”
“Placed order, £139.99 taken from my bank. No delivery of order. Ring to see what the problem was... Told my account has been closed by their credit control team???? . They've stole my money. Will be asking my bank for fraud investigation against this company.”
“Second time I have tried to get help for a problem no response only automatic email s. No answer from customer service got cut off by complaint dept looking to go further with my problem. Get advice can't catch virus over phone this is so rediculous”
“Customer service dreadful. I ordered a coat from them which was to be delivered to a local parcel shop. Basically, I never received the coat 12 emails later no satisfaction dealt with 9 different people. They have offered me a refund which I have not recieved.”
“Goods arrived at my home not ordered, not wanted. First Yankee Candles. Arranged with JD Williams to return items after being told it was fraud on my very old account number. I hadnt bought anything for many years. At the time of discussing this situation I was told that there was a mirror also on order, but they would cancel it. A few days later this monster mirror arrived, so big it takes up the length of my hallway. Trying to return this to to JD Williams seems an impossibility at the moment. Hermes called early today, he took one look and said it's too big I cant take it. Two hours later another vehicle arrived, he said he couldnt take it because we didnt have any paperwork. I ask who would want to deal with a company who cant sort the collection of a piece of furniture that has not been ordered by me and I want it in our house. I certainly would not recommend JD Williams to my worst enemy.”
“After searching for some furniture a friend suggested trying JD Williams. So I did. I found 2 items that looked great and a 20% off discount made them look even better!
I was advised at time of purchase that one would be delivered slightly later due to stock. Ok. I can wait.
Item 1s funds were taken from my account which meant it was on its way - woohoo. Get the tracking information and check it regularly. Only to find it’s been damaged before transit and the courier wouldn’t accept it. Wait for an email or notification from JD Williams about what’s happened.. Nothing. So I call and get told I have to wait, be refunded and then I can reorder but at full price. I don’t reorder at full price because why would you when you’d previously had a 20% discount. There was no offer of price matching considering I’d not actually done anything wrong which I was disappointed in so Did a Karen and complained - no response.
Item 2; receive an email saying instead of September it would now be October. Ok fine. Just give me what I’ve ordered. But again, tracking information sent out. Then AGAIN “ We're sorry your parcel has been delayed, we'll have it on the move in the next 24 hours” only for 4 days later to receive an email from JD Williams saying my return has been processed? What return? I didn’t even receive the item to consider returning it! So now I’m again waiting the painful 10 days for funds to be returned to my account.
In all honesty I can’t say how good their products are because having made 2 orders I’ve never actually received them. Just been out of pocket for weeks and with no “I’m sorry” or anything to go along with it. Their customer service is shocking. Their communication is even worse. So by all means, if you fancy some stress, being out of pocket for weeks (and it’s more than the usual up to 5 working days!) then do some ordering.... If not, STAY AWAY”
“Ordered item and paid for specific day delivery. Wasn't even despatched. Took phone & emails to be told after nearly 2 weeks that not in stock. Still waiting for refund. Item still on website but £25 more expensive.”
I ordered a ps5 from them and had to register with them, then three days later they cancelled my order as they said they couldn't take my payment. Absolute rubbish as card already showed the payment to them
Convinced they never had the stock And just a scam to get people's details”