“I was offered a credit account, I purchased something and am making payments as requested. I have over £100 left in credit but can't purchase something for £84. When ..on chat...I asked why I was told they are "reviewing my account" and to try again next month, but they can't guarantee that I will be able to use my available credit even then.Told I'll have to pay in full until then My account page has not changed, still saying I have credit. Had no emails to tell me this was going to happen, but plenty of emails telling me of special offers etc. Not going to waste any more time with them”
“J D Williams may be a reputable enough company but the company that they use for delivery (Evri, formerly Hermes) most certainly are not. Never deliver when they say they will and don't even deliver on the (numerous) revised dates or times. Once they do get round to delivering it is highly likely that the package no matter how valuable its contents will be left in an entirely unsafe place and in full view of the road. No wonder they are designated the worst parcel company for the second year in a row.”
“Bad customer service!! I was not informed that my order was not processed due to apparent credit check issues (when I have perfect credit). I ordered my son 2 football kits in Black Friday sale and heard nothing back!!! Now kits are sold out EVERYWHERE!!”
“I pay for 12 months unlimited delivery but regardless of whether the items I order are alright, I have a large interest payment to make. I don't mind this if at least one item in my order is suitable but on my order I received yesterday - eight pairs of shoes - six pairs supposedly EEE fitting and two XW not one pair can lay claim to being extra wide and EEE. Laces are shown in some but they're stretch, not actually laceups, although this isn't made clear in the online description. There was a time when I cold rely on JDW but that time has gone.
Why so many Cushion Walk shoes which are listed as, but are not EEE? It seems to be something of a con.”
“I ordered a new bra over a week ago I ordered next day delivery so it should of arrived last week , but it did not ,then I got a email saying that it had been dispatched but it will be late but no explanation why, so I checked my account and it said that it will not be arriving until the 9th of August which will be to late as I have a family party on Saturday, and no one can drive in our house for medical reasons and we do not have any support nearby,. and I finally got hold of someone on customer service and they informed me that even though I booked next day delivery it was changed to standard delivery but no one informed me of this so I had no idea,and I also went on live chat but that got me nowhere other than saying I might get a voucher I mentioned that to customer service and they said that they could not do this so they said that I will get a manager call back but it will be 48 Hours my order number is UU 068FN I yet again been let down”
“I had to open an account just to buy 1 item.from then on I was bombarded with e-mail adverts trying to sell me more things. I rang customer service who said they would stop the adverts. Never happened I asked to close my account that was done but still more adverts. Stay well away from this company if you want a bit of peace.”
“No flexibilty on direct debits. I have been their customer for a while, I pay them regularly each month but they do not bend on when you can pay by direct debit, so now this affected my credit score. Please be wary of this.”
“Unsubscribe from emails every day to be told l was successful but they keep coming more than one a day . I have enjoyed shopping here in the past with no problem .”
“I bought 2 pairs of black jeggings in the petite size from JD WILLIAMS.
When I tried them on they were too long so I checked the invoice to to see if the item no and the delivered item nos were correct.
The nos did not tally so rang Customer Services stating those facts.
The agent at C Services said that did not matter, they were the correct size.
I questioned that and said that surely the item nos surely should match the order no ?
She then got quite shirty and would not agree on that point and was adamant they were the correct size even though the nos did not match with the original order.
With that dreadful attitude and manner towards a customer.
It has put me off using that company again.
I notice from reading feedback from other customers that I am not alone being disgusted with that sort of attitude.”
“PENT TALL STORE
Item No: AJ026F
Utter rubbish, made from cheap dry timber, none of the panel fitted as they were warped.
Fixings are cheap and break at random
Overall I wish I'd made my own, it would have been quicker and cheaper”
“Been with them for years far better when they were a smaller concern .
Agree with the other reviewer on the high admin charges they wasn't always that bad .My real bug bear is i'm trying to write reviews on a certain bra but,they won't let me do that.
Have noticed this particular bra as rave reviews so, can only assume they only won't good ones.Be interested to know if anyone else as found this problem.”
