“Shocking customer service
Shocking customer service, ordered shoes and wedding dress separately, the order was delivered together, the shoes weren’t even in a box. When I needed to return the shoes I was told I would have to sort my own packaging and they wouldn’t offer a refund for delivery even though it all came together. Utterly disappointed.”
“so bad and so bad just no word created account we make order and next day login and see credit limit 0 and order cancel
very bad service JD william and primer man and jacmo all bloody same make joke with people”
“Created an account yesterday and placed a credit order, which I received a confirmation email for. However a day later my order was cancelled and credit limit decreased to £0 without them emailing me or notifying me in any way - I only found out about this because I logged in to check my order’s progress as some items were due to arrive tomorrow. While trying to figure out what happened, I ended up here and after seeing the rating and reading a few reviews I am now oh so glad they cancelled everything - saved me a massive headache on top of my already fragile mental health. Thank you JDW, I guess I’ll wait til payday and buy my stuff from literally ANYWHERE else. This is hands down the worst company I’ve ever dealt with I’ve never been so happy not to be someone’s customer!”
“Ordered a £500+ PS5 bundle. However, this order got cancelled within a matter of 2 days later, due to ‘advertising more stock than they had’ with us extremely poor and unprofessional…avoid at all costs. Way too much hassle compared to other websites.”
“We ordered a PS5 from JD Williams around 10 minutes after it was listed as in stock. We received a confirmation email that the order was processing. The order information stayed marked as processing on our account information for the next few days. To check, I contacted customer services who told me that be stock will be arriving the next day and we should expect it to be delivered in 6-7 days. But their mention of the fact they haven't actually taken any money from our account yet (the transaction was marked as pending with our bank), raised doubts. Sure enough, they sent us an email only a few hours later saying the order will be cancelled and that stock availability errors occasionally happen. Why wait to correct and cancel the order then? Why not clear it up with us when we talked with customer service?
Are they using it as a method to collect details and email address or improve their account numbers? Or are they an inept company that can't deal with the pressures of large numbers of orders? Either way, I'd avoid them on both counts.”
“We been having some difficulties making our payment and despite telling JD William and giving them all the information, They have now pass onto another department which will look into it report back (Are you ready for this) in next 8 Weeks that just silly. Is no one at JD William able to help there customers when they get problems. I was not told about this and just left not knowning. I think JD william is one worst company for customer service I have ever come accross. I would recommend that YOU DO NOT USE JD WILLIAMS.”
“Oddball experience. My wife attempted an online purchase for a fridge/freezer in the evening but the site wouldn't let her complete the order until she opened a Credit Account which she didn't want. I suggested she left it &a I would give them a call in the morning. As I was dialing the number she gave me I noticed it was a contoversial 0871 number which allows the company you are calling to charge you a premium rate which was unacceptable in this circumstance. I found a 0345 number but the rep on the other end spoke so fast (Oz or S. African) I had to ask for several repetitions which made him irate. He kept asking if I was going to pay for the order with my own credit card, despite repeatedly saying yes - he continued to ask aggressively. Then I was bluntly told he has to create a Profile Account "that's the way it is right, no other way, no question about it!". He the asked for a minute so he can start my account and get my credit card details, I was about to tell him where he could go when I was flipped on hold. I held, looking forward to our next exchange but after a few minutes the line went dead. It was enough for me to give this lot a wide bearth.”
“The customer service experience was very poor! Trying to return a faulty rug was an ordeal. I've spoken to 4 people now to attempt this. 1st person did not give correct advice and did not arrange anything. Nothing was found on their system showing a record of my call. Speaking to the 2nd person was a better experience (native English) and she advised using myhermes returns via JD Williams. Unfortunately, Hermes didn't collect the rug when instructed and didn't get back in touch. I called again and spoke to a female operator who did not understand my customer number? I had to repeat this more than 8 times?? She did not answer any of my questions and took forever to understand what I was trying to convey. Painfully slow. This call lasted 20 minutes before I gave up and dialled again. Next person was south african and was not clear in his speech, I asked twice politely if he could repeat what he said and he was very rude and spoke loudly and pronounced every word slowly as if I was ignorant and deaf. He sounded angry with me despite my continued patience with their unprofessionalism. I have now concluded the service to be very poor and have taken to typing this review as a result. Hopefully, this rug will eventually be returned after a few weeks of trying? It's frustrating. I've bought a few Jd williams home items over the years and thought they are good for selection and price. Never really had to return anything before. Come on JDWilliams.. sort this service out please!”
“Appalled by poor customer service and it appears every agent you have contact with has no record of previous contact.
Charged twice for an item of which only received one. Was given an apology and resolution of a refund Never received refund and agents contacted today have no knowledge of this . Forwarded the email with the promise of email. Was messaged back that I need to fill in a form for a missing item ! Nothing is missing. 17 emails and stressed out I have paid the amount to clear my account so paid twice now for one item . Requested account to be closed.”
“Oh dear I wish I had read these reviews before opening my account. Gave me a credit limit of £125, products arrived no problem, paid over minimum payment now credit facility has disappeared. Spoke to someone on their fb contact page, apparently my account is being "reviewed" so I cannot use credit facility, if I want anything i have to pay straight away. Who operates a company like this????!!! You can't cancel a credit agreement that has been signed and you've already sent me products, how ridiculous. Avoid at all costs if I were you.”
“Terrible costumer service. I order parcel with express delivery. Call after three days, they said company foget to send it and promises to back delivery charge. After another 3 days nothing happens and delivery charge still not returned, when I call there, and ask what they can to i hear from leady "that's not in our hand's"”
“JD williams/marisota, unacceptable service.Issue with indesit washing machine, installation stated included, did not install, plumbers paid to install, washing machine faulty, heating water not functioning etc., Inconveniences, communications regarding attempting to resolve issues etc. 3 weeks later still not refunded and collection of appliance not resolved, collection agreed , excuses and delays constantly stated by Marisota/JD williams.”
“Absolutely awful customer service, actively try not to refund a faulty item that was collected.
Companies like this need to look at Amazon et al and realise why these companies are dominating ecommerce - it is because you can trust them.
Not sure if I am allowed to swear in a review so will just say that I will never go near them again.”
Have ordered flat pack furniture all of which including replacement items have arrived damaged.
Company not replying to emails in the hope I go away, I WONT.
Prepared to take this as far as possible as think a company that treats customers the way we are being treated should be held accountable.
My honest review of this company is stay away , do not use unless you want unnecessary stress.”
“Next day delivery if it falls they decide that you will be happy if they as standard procedure change delivery to standard delivery and then just say few days .So you only get one chance for next day ,after that they only offer standard. This is what I've been told by live chat customer service”
“Ordered iPad 9/2/21, bank authorised payment, J D Williams confirmed order and I expected delivery in 3-5 days. Three days later I received an email stating that my iPad would not be delivered because payment had been declined and I needed to contact my bank.
I checked on-line banking, no problems there as the payment was pending so I rang J D Williams. I managed to speak to ‘Theo’, explained the situation but he insisted that there was certainly a problem with the payment card. At this point I was beginning to get paranoid thinking that hackers had got my card details so I wanted answers from Theo. He first said that I might not have lived at this address long enough (30 years) then my partner must have cloned my card (No) and then stated that they couldn’t send the order as my card was registered to a different address. I insisted that he tell me what address they held for my card and he said that he wasn’t allowed to tell me, referring me back to my bank.
I then spoke to the bank again, no problems with anything at all with the card, in fact my account showed the money pending for payment of the iPad £329.
The penny then dropped! iPads are in short supply so I’m guessing that either it was never in stock or somebody within the company has given preference to a ‘friend’ and cancelled my order.
It would have been a lot less stressful for me if they had told the truth!
This is my first and certainly the last time that I will ever use this company. Absolute shambles of a non existent customer service.”