“On my flight LS405 from leeds to paphos while i have paid for guaranteed cabin luggage, they have told me there is no room on the aircraft and went down the hall. Why do you offer this service? This is unprofessional, the reply i got from the cabin crew was that i should go to the gate early, but THIS is the reason i pay for GUARANTEED luggage. It is nowhere noted that i should go early at the gate.”
“We booked an excursion to Pompeii and Herculaneum through our rep. The cost of this was 184 euros. On the day of the excursion the weather was horrendous. Torrential rain left Pompeii too dangerous for my partner to walk round. The second part of the trip was cancelled due to the site being flooded so we were brought back to our hotel. I explained to the rep the situation and we were refunded 68 euros.(not even half the total cost).This ruined what was supposed to be an experience of a lifetime and I can't comprehend why we were not refunded at least half of the cost when only half the trip was completed. Disappointed is an understatement.”
“I have booked holiday with jet 2 for Antalya for week in july2022 with the private transfer which we paid for £50 each side, which was good until the last day when the transfer has not turned up I was with my 3 kids,5 suitcases and my partner. That was a stressful moment. Top of that the grand park Lara management was nit helpful at all. Btw we took the taxis and paid £30 not liras and got to airport somehow and reached back Uk. When we complaint about that they accepted their mistake and they agree to refund but £27 which is pathetic, we paid £50 in advance the. Paid £30 plus the stress rather compensating us they basically charging us more. Very pathetic customer service never recommend to get the transfers from jet2 go for private company as I would say that is nit worth at all Tom pay them even I am not taking any further holidays with them at all. Top of that I have still been waiting for my email when I refuse to take £27 and they said they will come back to me within 2-3 days.”
“Arrived Alicante airport to go home from Benidorm, I was not intoxicated and agreesive I was told I wasn't allowed to board the plane, I pleaded with them I wasn't drunk I was very upset. One particular jumped up horrible Jet 2 emploee the name of Jose Felix took the greatest pleasure of telling me I was unable to fly, myself and my sister was put in a taxi and was dumped in the middle of Spain even airport security felt sorry for me. We were escorted on a bus and was dumped in the middle of Spain not knowing where we was, upon the arrival I noticed my suitcase was smashed up with a wheel missing with tears. We was sat in a bus stop with no one who spoke English also seeing a guy with a knife.
This was on of the worst experinaces of my life. Just glad I made it home safley. Will not be going abroad again my anxiety hit the roof. Jet 2 are an awful company and I will not let this matter go”
“Hotel Best Cambrils Spain should be removed from Jet2 Holidays it is the worst hotel ever.Rude staff and unhelpful reception. Food not good Jet2 staff and flights were brilliant.”
“Please Boycott Jet2holidays Not only Plenty of customers are UNHAPPY with their service,but on the top of that,Jet2holidays is funding Animals Abuse by selling tickets to marine parks where Orcas and Whales are taken brutally away from their habitat and from their families to end up in tanks for the rest of their lives,being used and neglected in order to perform tricks to entertain the crowd!
How can you expect a great service from an immoral company like Jet2holidays?
#jet2helldays #EmptyTheTanks”
“They sold us a family friendly hotel in marmaris well if staff members selling cocaine from the ice cream bar breaking into guests rooms while kids sleep and police raiding the hotel 8 nights in a row is family friendly ?? Staff beating each other up in front of guests grown waiters taking 13 year old girls round the back of hotel adults and young kids and babies jumping about dancing in a pool full of people obviously out of it at midnight this is illegal dangerous not to mention when I reported it asking for a refund as they have a duty of care I was told wee can loss 90 percent of our money eh I don't think so the proof is on instagram live feeds which I've screenshot as proof and TripAdvisor I've kept all evidence incase I need to prove to the telegraph or daily record still debating this as the area anger has not had the common decency to even reply”
“Flight to Faro from Birmingham on 28th July. Flight delayed 2 hours then found out out Jet2 had doublebooked a lot of seats. 30 people had to go by bus to East Midlands. Very angry. Useless airline who do not deserve to serve the public.”
“Just bought 5* holiday from Jet2 on a flight from Stanstead (London) to Kos Greece for Sept 2022 and decided to book parking in Stansted in advance. Our flight LS1481 d.d. 28th Sept 22 is not listed. We then checked the departure schedules on the Stansted departures board and the LS1481 flight is listed to take off at 06.25 contrary to our booking schedule which shows 10.30am including our flight day. Did try to call to Jet2, support Tel 0800 408 0778 and other tel numbers. Nobody answered for 45 min. Have a feeling that Jet2 knows in advance that flight will be cancelled.”
“Jet2 changed my flight to a different airline namely Wamos Air,totally unacceptable budget airline worst flight I have ever been on,chosen seats had changed parties of people sat all over plane no in flight refreshments seats were small and crowded,if they do this to you cancel I will never fly with Jet2 again cannot be trusted.”
“Rated 1 out of 5 stars
Jet 2 holidays cancelled my holiday
Jet 2 holidays cancelled my holiday. Their 14 day refund claim is completely false. I was advised on June 16 2022 - 4 weeks have passed and full refund still not made.Unable to get through o the phone - 5 attempts waiting approx 50 mins on each call without success. Totally frustrated and may now have to go through legal channels to get my money back. Not a happy customer. Booking reference 9228374/S23H is closed and i am unable to access any information.”
“WOULD NEVER USE AGAIN, THEY CANT BE TRUSTED
My flights took place last December 21 and accepted refund for flights from Jet2 by email. Lots of emails refund promised with in 10 days then 5-9 days, NEVER HAPPENED. Tried by phone but no one answers customer services probably because too many unhappy customers. Told to talk to them on whats app no one replies.
There is no customer service no one wants to talk to you to sort problems.
Emails saying they will refund but they never have. Its now July!
UNBELIEVABLE. DISGUSTING BEHAVIOUR.
WOULD NEVER USE AGAIN, THEY CANT BE TRUSTED
Buyer beware.”
“I see all the positive comments on here but Jet 2 holidays cancelled my holiday and i am still waiting for a refund. Cant get through on the phone (tried 3 times at 45 mins waiting time at each attempt and still cant get through) , no chat available, no email contact available - from my point of view pretty shoddy customer service. Not a happy customer at all. And all this waffle saying they offer best in class service in refund is a joke!!!!
Another 55 mins on phone trying to talk to somebody with no success - what an absolute farce.
And yet another 45 mins on the phone and still unable to talk with anybody. Still no refund and still no live chat option. No email address. Will now consider going to a small claims court”
“Flight from Ibiza to Glasgow cancelled. Transferred onto an alternative flight to Manchester. Chaos at Ibiza airport with not enough seats for everyone and people scrambling around trying to get home or get booked into hotels. Passengers with kids sleeping on the airport floor. Jet2 24hr helpline not answering the phone, even the jet2 ground crew at Manchester said they couldn’t get anyone at head office to answer them. The staff at Manchester hadn’t been told we were arriving there even though we were told there would be transfers arrange to take us back to Glasgow. Eventually a transfer arranged but still no luggage. 2 days later and jet2 still can’t locate our luggage and have told us wait and see or claim insurance. Why are we left to chase them up? Why has no one from jet2 been in contact to check we got home safely? A quick check on social media will let you see how bad they are.”
“Booked a holiday but changed my mind about the hotel. Same flight just a hotel around the corner instead due to the one I booked having bad reviews since I booked it. They charge £50 per person not per booking admin charge! I paid £1048 for my holiday and the new hotel was £1074 making the difference £26 plus the £100 admin charge but no ! They have a separate price system that they calculate the new price off that only they can see and not the price on their website which was £96. They're reason because the flight might be discounted and not the hotel, fair enough if it was a different flight but its exactly the same flight. Just a way of them getting as much money out of you as possible. Absolutely disgusting!”
“Dire customer service. We rang over 50 times and FB messaged many times and gave up in the end after well over a week and cancelled the holiday. We lost a big deposit. We could not risk not doing so and they would not reply to us. NEVER ever again with them.”
“Entertainment which was promised did not happen at all while we were there.
2. Our room was next to a building site.
2.1 they build from before 7am
2.2 worked on Saturday and Sunday
2.3 woke us up from 6.30am while arriving and moving equipment.
3. The food was inedible. This included black meat, raw chicken and boiled fish. The food looked to be of very poor quality.
4. You were not allowed to laugh/ talk around the pool.
5. No splashing including kicking while swimming.
6. WiFi not easily or always available.
7. No pillow menu even though it is one of their amenities. The pillows we very very hard.
8. Huge Generator next to out room which went on and woke us up.
8. No live music or music at all.
9. No nightly entertainment what so ever.
10. The fresh fruit was often rotten.
11. Broken crockery.
12. Dirt and dust in the bedrooms.
13. Stained bedding!!!!!!
14. The kukunari restaurant was closed even though a dinner there was includes in our package. When it opened we were told that the meal for the only available night was a burger and there could be no substitution made even for vegetarian.
14.1 the reception shouted at me when I asked about this.
This meant that I spent a fortune going to eat out.
I was exhausted.
I was hugely frustrated.
The hotel management would not even greet the guests.
There were six (6) jet2 families who complained to the management.
I was humiliated by the staff and told I was a lier when they introduced new poolside rules after we had been there for 2 days.
I was shouted in front of other guests and left the pool crying.
There were 6 families that all complained about many of these issues.
I want an apology for being humiliated.
I was a refund for the hotel part of my holiday. I have never experienced something like this.”
“I booked my holiday with Jet2.com.com as it has in the past been good. However I have tried for over 2 weeks to get through to special assistance and they don’t answer I’ve emailed them and they don’t respond very disappointed all round.”
“have been a jet2 holidays customer for years and have had great holidays too BUT, something bad has happened to customer service in that you cant speak with anyone on the phone anymore.
delays of an hour or two is the new 'norm' but that's no good to anyone who needs to speak with an agent urgently.
THAT'S THE REALITY of customer service at Jet2 Holidays these days.
email requests are taking 'up to 21 days' to respond to they tell me but my holiday is less than 21 days away so my query wouln't be answered until after i return home so i am completely in the dark wnow with no one to help me.
it's simply unnacceptable and it'll be the last time i ever book with them.”
“I’m sure thier holidays destinations are amazing but shouldn’t have to wait on the line for 1 hour just to get some advice, as if I have all the time in the world”
